Enterprise & Teams

I think Adobe's subscription policy is designed to drive users away.Renewal is automatic, annual!Deactivation, however, requires wasting time by opening a support ticket. But the chat is carried out by a BOT that doesn't understand. After some wasted time, the BOT promises you chat with a human operator. But the human operator is too busy making contracts, he doesn't have time to answer me.Luckily we have deactivated the credit card registered with Adobe, so if I am unable to speak to an operator, I can rest assured that they will not receive even a cent more from me. I would like to know why you decided to make life impossible for those who make the mistake of subscribing to Adobe.

Hello, I work for a business that would like me to install the Adobe Creative Cloud to all of our team's laptops. Instead of them wanting us to have each person install each app such as Photoshop, Adobe Acrobat, and Premiere Pro from the internet, they wanted me to see if I can download the applications to a flashdrive and insert it to each computer and copy, then install the apps to each laptop. We want to avoid using so much internet because each app is GBs large. Is there a way to do this?

Hi,We have upgrade magento version 2.4.3-p1 to 2.4.5-p1, version upgrade successfully done. js link not loaded correctly. Attached screenshot of error. Please suggest right suggestion.  StagingUrl:https://stage.flagsimporter.com/Admin: https://stage.flagsimporter.com/f_si_r_admin/

Hi  My organization is looking at enabling Adobe Campaign standard for Hong kong region where traditional chinese and english languages are a must have. Can Adobe Campaign Standard support both chinese and English in a single instance?  Thanks,Heena

I just purchased the Adobe Pro Team with 10 licenses but the Team members still have their individual company accounts.  How do we cancel the individual accounts and keep our log in the same? 

I work for a company with an Adobe site license (maybe it's an enterprise&team acct.). I've changed nothing about how I've worked for the past 2.5 years and suddenly I get this warning that my account is about to expire in 7 days, then 6 etc. I notify management and they assure me it's an auto payment and not to worry. Today is the day Adobe takes their payment (and they've taken it) but I'm locked out. I had to log in as the boss in order to get to work. What's going on? I have a BeHance account opened under the same name I use for "my" site license as well as loging in to this support community but having to have signed in as the boss I can't see the BeHance site (not a show stopper) but still things are getting confusing. Now, in order to access a string of current PS Beta bugs and other support issues I logged in the community, I need to log in with my original account but in order to access the CC software, I need to sign in with the bosses login. Anyone kn

Hello,I have an old Adobe account which was created when purchasing Illustrator. Yesterday my company granted me Acrobat Pro which was registered with my new email adress, because our company changed from .de to .com . Now i have 2 accounts and have to log in the old one when I want to work with Illustrator and to log in to the new when Acrobat is to be chosen.Is there a way to merge both accounts, both are paid by the same company?Any further suggestions Kind Regards 

Hello, i made a school account for Creative cloud. The bill is payed, but i cannot see my active account anywhere. And i cannot find a subscription anywhere; The thing is that i want to stop the subscription, but now i dont know how, because there is nothing here to see about any subscriptions...   can you please help me to find and cancel my subscription?   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]      

I'm so frustrated at this point. Whenever I try to sign in using my school account, the school district pays for, it says "more information required." You're allowed to have 2 devices per adobe account. So the first device I have is my school iPad, I would like to have my illustrator app on my desktop as well. I don't have any devices activated, other than my school iPad and it still won't let me sign in. I feel like I've tried everything. To the right is the dreaded screen. And no- learn more does nothing. 

Please provide an admin feature to block users from saving files to the Adobe cloud storage.

Hello, as per title Creative cloud application keep asking me to login every time I turn on the PC like the SSO doesn't work.I'm not the only one with this issue and at the moment the only way, is to login on it instead the automatic authentication that it should happen (like other colleagues).I/We have the last available version, I read some discussion on internet to find out a solution but still active.I've add the Creative cloud process to AV exclusion, saw credential properly saved in credential manager, reinstalled application but problem still there.could you please support us and find out the right solution in order to not get this pop-up login credential every day?thanksCarmine

We use the self-service setting in the Creative Cloud app which allows end-users to install and update their own licensed apps. We prefer this setting as it creates much less work for IT staff. A problem we’re having with this option is that the Creative Cloud installation process allows an end-user to install or update an Adobe application even though their PC fails the minimum system requirements for that application. This is causing a problem where end-users are invited to update an app on their PC, but if they update the app they are then not able to use it, as the new version fails the system pre-requisite checks. One solution is to re-package the Create Cloud app and not allow users to install and upgrade apps.A better solution would be for the Adobe Creative Cloud app to make sure pre-requisite checks are carried out on each application PRIOR to it being installed. Then to inform the user if the PC fails pre-requisite checks for the app. Is this possible for

Hello,We have enterprise for 5 seats but today we couldn't use Adobe XD. Unfortunately, Adobe XD is not available on Creative Cloud anymore. That's why we can't even download it even though we paid for the package. Can you help us?

We recently set up a team account and allocated licenses to staff who previously had monthly or annual subscriptions. After cancelling the individual subscriptions yesterday people started noticing issues when they logged in. Multiple users are being prompted to re-subscribe even though they have been allocated a license for Standard DC in the team account. They are unable to convert files to PDF for example, when they previously had no issue doing so. When they view their account online their team license does not appear in "Your Plan". They have followed the link in the invite email, and signed out and back in. When relogging they are given the option to choose the personal or team account. But issues persist even when they choose the team account. We removed the license for one of the affected staff members then reallocated it but this made no difference. Waiting ~45 mins so far to speak online with support.  

In admin console is there a way to see the usage per user for Acrobat Pro?We need to determine the need for ordering more licenses versus removing the app from users who haven't used it in a long time. Thank you!

HolaUn usuario de mi equipo con creative cloud instalado y con permiso de instalación desde administrador intena instalar cualquier aplicación pero al clickar a instalar queda en espera y no se instala nunca.¿Me podéis ayudar?Adjunto screenshot

I downloaded the creative cloud package from my organization, and when I try to use Gen AI in Photoshop, it says I violated the terms, and my access has been removed.  It was working before though.   Any ideas?

Enterprise administration control are non-existent with this service. Outside of K-12 organizations, there is no way to apply granular access control to the service.    Administrators in highly regulated environments need the ability to turn individual services on\off on a per user basis from the administrative console. They also need the ability to allow\block services globally.    Enterprise organizations require the ability perform internal reviews on services prior to allowing them in the environment. Lack of admin controls make this virtually impossible.    Given Adobe support has the ability to turn the firefly service off for an organization suggests this can be extended to org admin consoles to give customers the control.   Overall, Adobe should spend a significantly more time thinking about how they better serve the needs of enterprise customers. Lack of admin controls in the admin center and for individual Creative Cloud apps has been an iss

Guys, I push the RUM updater to about 210 machines every few weeks and it will update about 160 but not the others.  This is very consistent each time the RUM updater runs but with different machines.  It's been going on for a while but I just thought I'd throw that out there and see if someone knows why this happens or maybe have a solution.  Thanks

In the last weeks I have written many mails to different email addresses of Adobe, but not even received a reply. I hope Adobe will now answer my question here. In short, I would like to know if there is a way for sole proprietors to obtain the indemnity for Firefly? Ultimately, this leads me to the question of whether you are allowed to book the Creative Cloud for enterprise plan as a sole proprietor. I have received conflicting statements from Adobe about this:At one point I was told it was no problem to book the enterprise plan as a sole proprietor. Elsewhere, I was told that the Creative Cloud for enterprise plan could only be booked if the company had at least ten employees. My question relates specifically to the German market (sole proprietor = Einzelunternehmer/Kleinunternehmer).

I hope to find some help here, I tried contacting the Adobe support via chat but no one can understand what I am saying and they have been absolutely helpless as they don't know how to solve my issue.We work on a terminal server and there are around 30 users on the server. Three users have an Adobe Pro license. I installed the Adobe free version on the server but as soon as one of the users with the Pro license logs in, Adobe becomes Pro for everyone and the users who don't need a license are prompted to log in and buy a subscription.I don't want to buy 30 licenses so how can I have the Pro version and the free version installed on the same terminal server? Thank you

Creative Cloud for team The issue - System error We were unable to process your request. Please try again later. I've been trying to register the workgroup version for 24 hours now and this error keeps popping up. How to solve this problem?I'm waiting for your reply

Bonjour,j'ai un MacBook Pro 15 pouce 2019 intel core I7 , j'ai la creative cloud entreprise , mais je ne vois pas la mise à jour pour la derniere version de Photoshop 2024 . j'ai la version 24.7 installé. J'ai un abonnement personnel "photographe" sur mon mac mini M2 et sur cet ordinateur j'ai eu la mise a jour.Y a t il un probleme avec  mon macbook pro est il trop vieux?Merci d'avance.Laurent 

Bonjour, Pourquoi avons-nous un écart à régler de la facture et le montant prélevé ?Dans l'attente de votre retour.CordialementL.Boureau

We recently deployed the 64-bit unified installer. For the most part it works great, standard users get basic Reader functionality, and licensed users can sign-in and get the install upgraded to Pro. However, there are several of our Pro licensed users that never get prompted to upgrade to Pro after signing in. We have uninstalled/reinstalled dozens of times, signed-in and out, ran the Adobe cleaner tool, etc. Why do some users just never get the prompt to upgrade to Pro? Is this a client issue or license issue? Is there a way to trigger the "upgrade" process when a licensed user is signed-in? It seems to be an automated process that happens upon sign-in, but no way to manually trigger it.