Enterprise & Teams

I have been asked to buy my subscription again, despite already paying for it 3 days ago...Because this account is connected to my university, I am not able to contact support and get a message telling me to contact the designated Adobe support officer. This seems like a lazy way for Adobe to palm off their customer support issues to save on customer support.  Is there any way I can contact Adobe? Thanks in advance.

Hello All,I try to run Creative Cloud on a Parallels VM.Host macOS ventura 13.4, (MacBook pro m1)  install a VM op Parallels Desktop 18 > macOS ventura 13.4.I started the procedure to install Creative Cloud, login, etc all seems ok, but when started the Creative Cloud app to install Adobe Illustrator it remains empty, no apps to see, have tried to restart, try to repair Creative Cloud all without success.Any help will be appreciated. 

Hi all,Can someone tell me how I can migrate a Business/Team Adobe Account to an Enterprise Adobe Account? Many thanks 

I have an enterprise user that is unable to log into his adobe due to the fact he signed in with his personal email. Now each time he opens adobe the system is asking him to register or continue the trial. Is there a way to sign the user out and have him log in again with his Work email?

How to enable Share with anyone" feature for us for othe adobe anaytics users .   

Recently after migration of Adobe ID’s to Business ID’s, some changes had happened in our adobe admin console. Previously, while adding the user to console we used to give the last name as the Procurement request ID, which is used for better tracking purpose in order to be compliant. Now when we are giving the last name as the procurement request ID, it is not reflecting the same in portal. We request you to get this fixed/help us in giving the field to insert the procurement request id in user details. 

I tried signing into my creative cloud using my school email, but adobe made a personal account associated with the email, so now it's linked to two accounts. I now cannot access my school account with the plan and all of my files, since I just get redirected to my empty new personal account. The support couldn't help me at all, and I tried deleting the personal account but it did nothing but lock me out. help....

Hi!  Having trouble changing data labels within charts. Used right click to edit label in chart, pressed enter once complete. New label shows.Once I hit save, old label returns.   Send Help,Data & Confused

Hi,i'm Hilary from Prezzemolo&Vitale s.p.a.,I need to retrieve the credentials related to the following Magento keys:"username": "c84d6d84afa74ae87fdb0bb1d1abac59","password": "c3c9bacbba5418fcbff990389c495990" To purchase the following modules:MageArray_AttributeOptionImageMagedelight_StorepickupX247commerce_AssignOrderToUser can you help me please?Best regards

My team is not able to use the assigned licenses and I have no clue why. The set up is the following:I have an account for our enterpriseOn this account, I have a CC license for my useFurther, I have one more InDesign license to assign to my colleagueMy colleague has created an Adobe ID with her own email adressI added her via email as a user to our team and assigned the InDesign license to herShe got an email after the assigning. When she clicks on the button in the email to download InDesign, she gets an Error 404. When we try to download the app via Creative Cloud, she only gets a test trial. There's no sign of the assigned license.Weirdly, when logging in with the enterprise ID, we can use the CC license simultaneously. In the end the plan is to have one CC license for me and three InDesign licenses for my team.I'm not sure if it's a technical issue or lack of understanding how this works, but searching for a solution has brought no results. Any ideas would be welcom

Hello I need explanation we are going to procure below software because of  (isolated network- without internet) it's possible to use older versions of photoshop like V24.0.1. ? P/N of Photoshop REMOVED

Neither my IT team can save this assignment. I am the admin of this group and this license. Please help!  

Due to recent introduction of SSO & AD Sync functionality on our Account, users are now assigned a UserName which is their UPN, rather than their email address.As such, they need to log in with UPN as their 'Username' inby entering it in teh field shown as 'Email'.  As this instruction ion teh mail is now incorrect it is causing a lot of issues with new users attempting to register.When using teh "Get Started" link in the mail , they are routed to login/create account with email already populated.Despite choosing company account, and logging into SSO using company credentials (UPN based), the user ends up logged on to an account linked to email address, with no access to the licensed applications. This woudl all be avoided is the welcome mail included the UserName of teh user (which in many cases woudl be same as email), instead of teh "Email".The "Get Started link shoudl also reflect this.  

I need to update my billing information and it keeps saying login to the Admin console and then when I try - it says I dont have access to it and to contact the administor for the account! Im the only person on the account!! and that stupid chat robot is good for nothing! Is there an actual number or email I can contact at Adobe to get this fixed!  Cheers

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "I have tried different browsers and diff machines.   I am logged in as administrator to adminconsole.adobe.com and i have 3 licenses available out of 5.   [Moderator moved the thread to the correct forum]  

I am trying to confirm whether or not Adobe has recently changed the behavior associated with exceeding your activation limit for Acobat DC. In the past you would see a dialog that indicates which machines are logged in (with green checkmarks) and you have an option to deactivate one device to login to the 3rd.  Now random users are reporting instead of seeing the old dialog, they are getting a similar dialog but now are presented with a button to "Resolve at Adobe.com"  Does anyone have any information regarding this new dialog?

deleted personal account by mistake, company account not active. how can I restore the personal one 

I am an admin of CC Library. I sometimes update the library, but somehow my update dissapeared and the library went back to the previous version. I am gussing some users don't sync properly, which may have cased this issue. I need to learn how to monitor activity in CC Library. Is there any function of activity monitor or version history?

Where do you find the Library? I'm on a mac pro 13 and im one of the 2023 versions for Adobe Animate. Can you send me a screen recording plz? This is my situation currently

我在 Creative Cloud Desktop 中找不到 adobexd 的下載按鈕

Hello Adobe team,I hope this message finds you well. I am reaching out regarding a recent concern we have with our Adobe Creative Cloud desktop app. We have been using Windows 10 Enterprise N LTSC (build 1809) for the past 2-3 years after upgrading from Windows 10 LTSB. However, we have noticed that support for some LTSC versions has been discontinued. I think it's a bit outrageous that you are already ending support for a long term support OS. Additionally, we have recently become aware of a vulnerability (CVSS base score 8.6) in Adobe CC desktop app 5.5.0.617.Vulnerability can be found here:https://helpx.adobe.com/security/products/creative-cloud/apsb23-21.htmlWe don't understand that Adobe has not released a security patch for this (5.5.0.617) version, and as a result, we are being forced to upgrade to a newer version of Windows in order to continue using the latest version of the Adobe Creative Cloud desktop app. Which will come with a cost we can't afford.We gr

Hi, Is there a way to attach different payment methods to different user groups under one umbrella business account? Or will I need to create separate business accounts for each group? If it is the latter, these users already have licenses under the main account, can I transfer? Any insight is much appreciated!

Please Help!To be clear, I've never had issues in the past two years, but suddenly, I can’t get Creative Cloud to open. Each time I open it, I see the following message: “Adobe Creative Cloud is taking longer than usual to load,” followed by, “Unable to reach Adobe servers. Please check your firewall settings to ensure that the time settings on your computer are correct, and try again” Using Windows 10 Pro (64-bit), I tried the following after the app wouldn’t open: Closing and restarting the app - same messageRestarting PC - same messageChecked my subscription status = only installed on 2 systems. Closing all Adobe-related tasks in Task Manager and restarting the app - same messageClosing ALL applications that are open on my system - same messageReparing Creative Cloud using Creative Cloud Unistaller - same messageUninstalling Creative Cloud using Creative Cloud Unistaller - same messageUninstalling Creative Cloud and all Adobe apps - same messageTruning off firewa

Hello, We are having issues from time to time with students app data taking up a large ammount of their storage allocation on the user area. This is leading to many problems, it's not always the same folder in app data causing this it depeneds on what CC applications the student uses and also what they do. As more time goes on I imagine the issue will become more frequent. Before I consider any less traditional ways to remove app data from students profiles is there any way to reduce or remove this at a global level? It seems app data is being used by more and more applications. If anyone else has encountered the same thing and come up with a solution I would be very interested in hearing from you. Kind Regards

How can we disable the ability for users to share files in Acrobat and Reader (thereby creating a copy of the file in Adobe's cloud storage-which is the actual issue)?