Questions

I've been a long-time user of Adobe Acrobat Pro products for over twenty years, and during that time I have never had trouble digitally signing documents until now.  In the past month or so (Sept-Oct 2020), I've noticed that if a colleage sends me a PDF document to sign after already having signed it him/herself, I cannot add my signature field to it.  The document is locked for any further editing, including adding form fields such as digital signatures.  The Fill & Sign features also does not work because the first author of the document did not add a second signature field for me to sign. The only workarounds I've found that work are: 1) Ask the person to go back to the original unsigned document, add two signature fields, sign one, and send to me to sign the other; and 2) Just send me the original unsigned document, I add a signature field for my signature, and send to the person to then add the second signature.  While these do skirt around the problem

Hello All,Couple days ago, my Acrobat Pro started creating weird lines withing the ruler when I move the mouse over the document. The more I move over the document, the more lines, until they completely saturate the ruler beyond recognition. I uninstall Acrobat Pro through the Creative Cloud Desktop and reinstalled; and it was working fine for a couple documents but has now returned. I do not have grid lines enabled, any ideas…? I have included 3 pictures…First picture is when I open the document, everything is normal.Second picture, just a quick movement of the mouse over the document, weird lines are starting to appear on the ruler.Third picture, continuing to move the mouse over the document (no clicking, just scrolling) and it completely saturates the ruler beyond recognition.  I have also closed out of Acrobat, shutdown the computer and restarted, same result.Thanks for any help.

To process invoices from MS Word doc to PDF I use Acrobat Pro's "Create PDF > Multiple Files" which has worked fairly smoothly for years. Recently on invoice day, it's now not working.Acrobat Pro won't process it saying that I have to change MS Word Privacy Preferences. It appears that Microsoft is not allowing the docs to be processed locally and forcing a user to batch on the MS website/cloud, which I DO NOT want.This was never an issue before. I don't know if something is broken or they simply changed something where you can't do batch processing on your computer (locally) and forcing you to use MS cloud. Any help would be appreciated.Working with:Acrobat Pro Version 2026.001.21346Word Version 16.107.3 (26032814)Mac Mini M4 Mac OS Sequoia 15.7.4Error I receive when trying to batch process Word doc to PDF. 

When I open a PDF file I can scoll for a few seconds then I can't and then the PDF closes automaticallyI have no idea why this is happening. I have cleaned my hard drive from any thing that could be affecting anything related to this problem.So HELP I pay for Adobe each month and now I can't really use it 

The e-sign software page states: "Acrobat Sign Solutions can also be configured to meet industry-specific regulations around the world, including HIPAA." There is a Learn about compliance button in that section, which takes you to an e-Signatures page. Unfortunately, that page does not mention HIPAA. How does one ensure that one's account is properly configured to meet HIPAA requirements?  This is important because, as Adobe states elsewhere: "Ultimately, the customer is responsible for ensuring compliance with legal obligations, that the Adobe service meet [sic] its compliance needs, and that the customer secures the service appropriately."  In other words, Adobe should tell us how to check that we have "secured the service appropriately." 

I recenetly had a users laptop using a lot of disk space. I assumed this was either movies or music or other media taking up space. I discoverd the installer folder was filled with old .msi files from updates to the tune of 38GB. So I uninstalled Acrobat in full and the folder size fell by 8GB. I then used a script to delete unused files in that folder since it did not matter that I deleted them as Acrobat is now uninstalled. It got rid of 30GB of old unused .msi and other install files that were never needed by Acrobat.  What is going on? All the other programs installed on the computer are using a total of 2.5GB of install files but Acrobat used 8GB plus 30GB that was never needed.  How is this preventable to stop Acrobat conintuly filling up sapce on the computer.

Running macOS 26 on Apple Silicon (three different Macintosh computers with M1 Max, M1 Ultra, and M5 processors) and latest Acrobat Pro. Printer is an HP LaserJet Pro M454dw with latest firmware and drivers installed on all macOS systems.For over a year we have not been able to print fillable forms on macOS systems with Acrobat Pro. The free Adobe Reader will print the documents without problem as will Apple’s own Preview app. I have reported this issue several times to Adobe and also posted the question on Apple’s support (pointing me back to Adobe support). I can also print fine from the Windows 11 Pro machines.I can’t believe that I am the only Macintosh user who is seeing this problem, especially since it occurs on three different Mac platforms from PowerBook to MacStudio.I am a retired IT professional with 45 years programming, system administration, network engineering and design and IT project management experience. Never have I dealt with support personnel who have little knowl

I can't find "add text comment" (without a border) tool in August 2023 Acrobat.When I choose another similar sounding tool called "insert text comment" and clicking on a newly-created blank page, nothing happens. (I don't know what this for in either old or new version. It may have something to do with cursor?)Workaround is to use "add text comment" (with a border), change properties to always have no border displayed and resize the border after typing.The old version behavior of "add text comment" appeared to add text at position clicked on a page and then flowed right until reaching the edge of the document before wrapping to a line below original click.Is there a way to accomplish the old behavior of the "add text comment" without a border tool in the new version?

I tried even to sign out, and sign in again, but it didn’t work, also my account is linked by two email, that’s why I tried to login with the other email, but it didn’t work as well.

Hello and thank you!I made an interactive brochure in indesign. My QC team is asking me to remove the unintended drop down function attached to my hyperlinks when viewed in a browser (safari/chrome). I have tried making the hyperlinks in indesign as well as in acrobat as a test. It happens to both PDFs and seems to be random, not all links. I have quite a bit of experience but am completely unsure of what to try next. I need those pesky drop downs to go away! Thank you in advance.I am using the latest CC indesign and acrobat.  

Every time I open a PDF file, the bookmarks panel is automatically displayed, and I have to take the extra step of closing it, because I do not use bookmarks. I see that there is an option to change how a particular PDF file opens, but most of the PDFs I work with are not saved, so I want to change the settings for Adobe so that it does NOT open every PDF with the bookmarks panel displayed. Please help!

Hi, I just updated and this is still an issue for me. 

I have recently switched from NitroPDF to Adobe Acrobat DC and I'm starting to question why. So much more difficult than Nitro and Soda PDF, and more expensive! I am trying to add an image to pdf, using the Add Image>Select>open method, to which Adobe responds with a box that says "opening image file as Adobe pdf" (God only knows why !)I then get an error box - "Unknown error" and it then says "the selected image could not be converted and placed in the document"I have tried this with .jpg and .png imagesWhy is this not working?

Hello everyone,I am reaching out to the community to report a persistent issue regarding the print engine in Adobe Acrobat (and Acrobat Reader).[Problem Description] Adobe Acrobat consistently overrides or ignores the duplex (double-sided) printing configurations set in my printer driver. Even when I manually enable "Two-sided printing" through the 'Properties' button within the Acrobat print dialog, the software seems to bypass these instructions and proceeds with single-sided printing.[Environment] Printer: Epson L3100 Series (Manual Duplex Model) Software: Adobe Acrobat / Acrobat Reader (Latest version) OS: Windows 10/11 [Key Observations] This issue is exclusive to Adobe software. I have tested the same printer with at least three other PDF editors and various web browsers (Chrome, Edge), and they all handle the duplex settings perfectly. The printer driver's manual duplexing UI, which usually appears to guide the user in flipping the paper, fails to trigger only when printin

Hello,One of our clients uses a program that generates receipts at a weigh station. A truck loaded with goods pulls up to the station, is weighed, the license plate is recorded, a PDF is generated (which appears briefly on the screen and then disappears), after which the driver can proceed in the program.Until two weeks ago, this worked flawlessly, but since then, every time the file is closed, Adobe Acrobat opens the start screen showing the recently opened files.Until two weeks ago, this was the solution, but it no longer works:Does anyone have any ideas? 

Acrobat is currently my default software for PDFs. So when I double-click on a PDF, Acrobat opens up. After the start of Acrobat it seems to run some processes in the background and during that time, I cannot work in the document. Since this only takes a few seconds, I’m not really bothered by it. However, what bothers me a lot: once Acrobat is ready, it has lost the cursor focus. So when I open a PDF form, I click into the first fillable field to enter some data. Then I might be able to type in one or two characters, then Acrobat loses the focus (probably because it finished updating some stuff in the background) and puts the cursor to the first content of the document. Since I’m still typing, Acrobat then creates a comment at that position since it thinks that I’m typing to note something down. Is there any solution to this annoying behaviour???

I'm using Windows 11.  I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open.  If I move it to the third monitor sometimes it shows in triplicate.  This is visually distracting and uses up my taskbar space.  If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

Getting the above prompt, how can I disable this ? I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

I create forms with multiple fields. Fields are set up the same way by type. So my text fields are multi-line with scrolling, spell-check and rich text enabled. All Actions, Format, Validation and Calculate options are set the same. Obviously, the positions vary and the name field differs, however, the other options are identical in these tabs.On occasions, some of the fields will accept input and when you click away the field looks blank. If you click on the field it shows the text which was entered. In the same Adobe PDF form, some fields will have this issues while others work perfectly.I changed all my form fields to use "Auto" font size, which appear to make the forms more stable. Now, I found this doesn't always work.I recently tried to find information on best practices, causes, troubleshooting or anything that could help me ensure stable forms. I have found nothing except change the font size, which I had already guessed at as noted.My latest guess to correct the problem is to

We are in the process of remediating fillable forms for accessibility with training from an outside vendor. The vendor is advising the tooltip added in the field property is not enough as not all screen readers will read that and, instead, that actual text in the tag object properties should match the tooltip. All the fields currently have a tooltip but I’m questioning the added benefit of this extra step within the tag. Does anyone know if the tooltip is enough?ThanksMeabh

Converting Word to PDF removes Alt Text. I’ve used the Word PDF maker and all the different buttons that pop up. I’ve following the instructions I found here. I also have the same issue with Save As and Exporting to PDF. I’ve checked and unchecked so many options in the various Export / Save As tools. And the Alt Text still gets stripped out. What option needs to be checked, unchecked, selected, and which set of conversion options get it right? I am using an updated version of Adobe and Office 19.I need to be able to explain this clearly to the entire staff as we meet the WCAG 2.1 deadline. 

This just started happening last week.In Word I have added alt text to images. Create a pdf - no alt text. used “Save As Adobe PDF”, Acrobat plugin: “Create PDF”  and “Create PDF and Run Action: Make Accessible”. All same result - no alt text. Tried different images.btw asked other people to create PDF - the alt text is in the PDF. Any ideas of what is going wrong? 

I have a two‑page PDF in Adobe Acrobat, and each page is standard letter size. I need to combine these two pages into one continuous, vertically long page so it prints as a single sheet without any visible page breaks. The background is a light beige, so the final page needs to look seamless with no lines or breaks between the original pages.I am currently using Adobe Acrobat Pro 2020 (Classic 1), Version 2020.005.How can I accomplish this in my version of Acrobat?

It seems we ran out of activations for our 21 licences for Adobe Acrobat 2020. We recently switched out alot of our old pcs and notebooks for new ones and did not deactivate or uninstall Adobe Acrobat 2020 before discarding them.How can we get back our activations when we do not have access to the old hardware (the harddrives were shredded)?Thank you!

https://community.adobe.com/questions-9/conditional-equation-based-on-checkbox-1300826 So, my script has an issue where it'll do this formula even if the originals value is 1. Now, people shouldn't be putting 1 original and checking double-sided, but they are, and it's bothering me that the script is halving it when it shouldn't. I was thinking I want something like if var OG = 1, event.value = OG * CP, but putting that seems to screw up the rest of the formula. So then I was thinking, is it possible to have two if statements before the result so that I can make the other statements conditional on OG being more than 1, but I can't seem to find the right syntax for that either. As it stands my formula is like this:// Relevant Field References    var TS = this.getField("Check Box5").valueAsString;var OTS = this.getField("Check Box1").valueAsString;    var OG = Number(this.getField("Text3").valueAsString);    var CP = Number(this.getField("Text13").valueAsString); if(OTS !== "Off") event.