Lightroom ecosystem (Cloud-based)

The Creative Cloud app on my Mac tells me that my version of Lightroom is up to date.  However, when I'm in the Lightroom app it says that it can't support edits to DNG photos that have either been uploaded from mobile or updated on the web platform.  For these photos the app says "This photo was edited in a newer version of Lightroom.  Editting it further without updating Lightroom will cause incompatible edits to be lost."  My Lightroom was purchased on the app store and is part of a payment plan where I pay every month.  How can I get Lightroom to update if Creative Cloud and the ap store say its up to date? (This system info says the Lightroom version is 5.5 and I really don't think that is the most recent).

Hi there! I have several Lightroom CC albums in my Library that I want to share with one or more people using the Enterprise version of "Lightroom with Classic" (so I'm assuming this is Classic?). We want to be able to view, rate, change metadata, upload, download, and edit keywords on images. I know this is a use case suited for a large Digital Asset Management tool like PhotoShelter, but we've tried that and it's overkill, and frankly not as user-friendly as we need for contributors. I'm hoping this is a solution. Has anyone else worked with CC <---> Classic album sharing/editing? Any advice is appreciated!   Thanks,   Alan  

I've been having issues exporting images in jpeg, custom dimensions to 2700px 100% quality to my gallery. I'm using android. Please fix this. Also if I can get the select background tool as well please. It just spins and spins for hours. See attached for screen shot

Hey! I mistakenly bought the wrong subscription. My intention was to buy the 1 month to test out the app.Instead I accidentally bought 1 year... Hope you can help me. have a good day

I have been struggling to export my edited photos from Lightroom, both on Android and PC. The application just shows exporting for hours with no success. This is a huge waste of my time and money. Does anyone have any solution? Or should I purchase another reliable application?

Hi,I’m new to LightRoom, but have searched FAQs, and forums, and not directly found an answer to my (perhaps painfully newb) question.Use case: I have about 500 photos of my nieces mom. They want to pick out a subset of those photos, and the three of us to work together on the selection.My approach: I made a shared album with those 500 photos, and the nieces have started to “like” pictures.But, I don’t see how I can see their “likes” other than going through the 500 photos 1-by-1, checking to see if it has been liked.Can this be true? No “sort by liked”?Initially, I had hoped that the web ratings would reflect back on my photos in LightRoom CC, but that appears not to be connected, and possibly by design? Also, I see an icon in the web album indicating that a photo has been liked, but can’t tell from which niece the “like” is coming.Is there some much better work flow to address this shared selection use case?Thanks in advance for your help!Doug

I am currently using Lr 6. I just upgrade to Lightroom CC. During installation classic did not ask me to upgrade the  cataloq.How can I use my original Lr6 cataloq photos which is in my external HD . Do I have to transfer all photos to LrCC manualy

Zainstalowałem na nowym telefonie lightroom ktoś wie jak prEniesc że starego presety?

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

I have LR desktop Classic and I sync to my Android tablet (LR mobile app). I am no longer able to upload a picture directly from my tablet to Flickr. Until recently it worked fine (although only one picture at a time). Will appreciate some advice on what is causing the issue. TIA

Why can't I share photos to Facebook from mobile app? The screen just kind of blinks but won't do anything.  I did recently upgrade to iPhone 15, not sure if that is the problem. 

I am trying to figure out how to move my Lightroom Catalog to my new computer. All the videos That I see on this are Lightroom Classic. Nothing on just plan ol' Lightroom. So wheen I look at it it says everything is based on the cloud but I don't have enough storage to sync it. So I guess my question becomes; is there a way to move the catalog over to a new computer or am I stuck because it says the "cloud"? I am moving it from a Windows 10 pc to Windows 11.

In Lightroom Desktop (macOS) sometimes when using healing tools or brushes I need to zoom in to the image to better see what I am doing.  And then, I may need to move to a part of the image that is to the left/right/up/down of what is displayed on screen.  To do this, I have to close the masking/healing tab, which will then bring up the 'hand' so that I can move around the image to the spot I need to work on, then I need to re-open the masking/healing tabs and get back to work. Is there a keyboard shortcut so I can just quickly switch back and forth between the brush/object selection/healing tools and the hand tool?

Hi, I want to request for a refund for a total of 1,099 that was taken earlier from my Gcash Account as payment since my free trial has ended. I only tried the app but didn't intend to renew the subscription. I hope you notice my request and consider it. i really need the money. Thank you so much.

I recently updated my computer (intel-based iMac to the new iMac m3). In the process, I lost most of my metadata. The keywords are intact, but the data for each photo are missing. Would you happen to have any ideas about retrieving the missing data?

Hello need help!There is something wrong with my phoneUnable to save photo changes in Lightroom, can this be fixed, internal memory is free, on SD too, maybe the email account is a bit clogged.This is what the program says: Failed to savechanges Maybe a photorenamed, movedor deleted. Repeatedlyopen the photo and try itagain.

hacer para subsanarlo?

Hi,I bought lightroom premium from google play yesterday, but today it shows that premium membership is not available. I tried to resort purchase but not working. It returns an eroor that The purchase found could not be restored because it hasa lready been claimed.I'm sure I'm using the right account for both google play and adobe account, please help me figure this out, thanks. Ted

I have a valid subscription from Google Play for Lightroom Premium.  It was last billed in May of 2023 and should be valid until May of 2024.  I got a new phone and want to activate it on there, having already wiped my old phone and traded it in.  I get the same pop-up that others have reported saying I need to be logged into the same account on Google Play and Adobe, which I am.  I tried to restore the purchase but it returns an eroor that The purchase found could not be restored because it has already been claimed. I'm sure I'm using the right account for both google play and adobe account, please help me figure this out, thanks. This is the most recent version of the app on a Pixel 8 Pro running Android 14 with all current updates.

I had a question about how I'm processing images and wondered if I'm losing any quality in the way I'm doing it.  I've had some times where I think some images look better than others and I could be from camera but I want to me sure it's not my flow on lr Ideally I start to finish (load, select, edit, export) on my computer the entire time with SD card plugged in. I'm wondering if this with less steps is giving me any better quality a lot of the time I'm on the go and might upload sd card on my phone, choose ones I like on my iPad for a better view and edit on computer later in the day. All made possible from the cloud , then I may download the final on my phone and I'm no longer with the SD card , does this matter at all? hope that makes sense, thanks for any insight 

Hey, I'm trying to edit a photo in Lightroom on my Pixel 8 Pro, and the app said "this device does not support HDR display," which is very untrue. Just wanted to report this, as I love the HDR capture on this phone, and would love to be able to take advantage of it! Please add it soon!

How do I filter by capture date as I have been able to before updates 

Every time I use the brush tool for the blur and The Mask the app lags and then its not responding..I cleared the cache, I went offline but still having the same problem.

Reproducible steps: Open any file in Lightroom Mobile (for Android).Push the Whites slider to +100.Gradually move the Highlights slider down. As I move the Highlights slider down, the whole image gets brighter! This has to be a bug, right? I've reproduced this with everything I've tried so far: three raw files created by my camera, the Sony A6000, and a JPEG I downloaded.

Since your update 2 weeks ago Auto Geometry has stopped working correctly it no longe staighens images like it should. This is for the App version only. The online vesion still works corretly. Please fixthe bug as I am now having to us the older verison of Lightroom. Thank you