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TanviRastogi

Adobe Employee

Adobe Employee

Activity

Re: Form Data Corruption when saved to network loc...

by Adobe Employee in Acrobat Discussions
‎Nov 08, 2024 01:17 AM
‎Nov 08, 2024 01:17 AM
Hi Please share how you are saving the PDF to network location and from where? Which Acrobat and OS version are you using? Thanks Tanvi ... View more

Re: Unasked for text convertor in Prepare Form mod...

by Adobe Employee in Acrobat Discussions
‎Oct 29, 2024 04:16 AM
‎Oct 29, 2024 04:16 AM
Hi Can you try updating to latest Acrobat version and let us know if you are still facing this problem? Thanks Tanvi ... View more

Re: Email no longer creating when submitting form

by Adobe Employee in Acrobat Discussions
‎Oct 28, 2024 11:17 AM
‎Oct 28, 2024 11:17 AM
Hi   Can you please share a sample form after removing any sensitive information to reproduce this issue?   Thanks Tanvi ... View more

Re: Email no longer creating when submitting form

by Adobe Employee in Acrobat Discussions
‎Oct 23, 2024 12:07 PM
‎Oct 23, 2024 12:07 PM
Hi We would need some more information to help you better. What application (Acrobat or Reader) are you using to submit the form and which OS are you using? How is the email being sent? Is it using some Javascript on Submit button or some other mechanism? Thanks Tanvi ... View more

Re: File Size Bloat

by Adobe Employee in Acrobat Discussions
‎Oct 23, 2024 03:31 AM
‎Oct 23, 2024 03:31 AM
Hi Thanks for using Acrobat. Please share following information to help you better: Test files with which you are facing this issue. Acrobat version you are using Steps you are doing to combine and reduce file size.   Thanks Tanvi ... View more

Re: Adobe reader gets crashed in edit and fillable...

by Adobe Employee in Acrobat Reader Discussions
‎Jul 18, 2024 08:43 AM
‎Jul 18, 2024 08:43 AM
Hi Can you please try updating your Reader to latest version and let us know if you are still facing this issue? Thanks Tanvi ... View more

Re: Download Form Field Data - Timeout/Fail

by Adobe Employee in Acrobat Discussions
‎Jul 18, 2024 05:23 AM
‎Jul 18, 2024 05:23 AM
Hi Can you please share which product you are using and the steps to export form field data? Thanks Tanvi ... View more

Re: Acrobat Pro 2024-002-20895 Text Boxes Keep Act...

by Adobe Employee in Acrobat Discussions
‎Jul 18, 2024 05:20 AM
‎Jul 18, 2024 05:20 AM
Hi Can you please share detailed steps how you are adding text box in the PDF? If possible, please share a video of the issue. Thanks Tanvi ... View more

Re: Adobe reader gets crashed in edit and fillable...

by Adobe Employee in Acrobat Reader Discussions
‎Jun 28, 2024 05:25 AM
‎Jun 28, 2024 05:25 AM
Hi, Please share test file also with which crash is reproducible. Is this happening with only form PDF files or any PDFs? Thanks Tanvi ... View more

Re: Converting .doc/.docx to PDF is producing blan...

by Adobe Employee in Acrobat Discussions
‎Sep 19, 2023 07:38 AM
1 Upvote
‎Sep 19, 2023 07:38 AM
1 Upvote
Thanks for sharing the files. We tried with these files but are unable to reproduce the issue. We have logged a bug for engineering team to look into this issue. We may reach out to you for further information, if required.  Thanks Tanvi ... View more

Re: PROBLEMS After Acrobat 2021.005.20048.4325 upd...

by Adobe Employee in Acrobat Discussions
‎Jun 14, 2021 12:05 AM
‎Jun 14, 2021 12:05 AM
Hi   Is this happening with all files or a particular Word file? Can you please try re-installing Office and Acrobat and let us know if that fixes the issue?   Thanks Tanvi ... View more

Re: Update v. 17.011.30190 broke Adobe PDF printer...

by Adobe Employee in Acrobat Discussions
‎Mar 16, 2021 08:35 AM
‎Mar 16, 2021 08:35 AM
Hi This issue has been resolved in latest Acrobat 2017 patch. Please go to Help > Check for Updates to get the latest patch. Thanks Tanvi ... View more

Re: Suddenly Office 2019 apps can't create Adobe P...

by Adobe Employee in Acrobat Discussions
‎Mar 16, 2021 08:33 AM
‎Mar 16, 2021 08:33 AM
Hi This issue has been resolved in latest Acrobat 2017 patch. Please go to Help > Check for Updates to get the latest patch. Thanks Tanvi ... View more

Re: Update v. 17.011.30190 broke Adobe PDF printer...

by Adobe Employee in Acrobat Discussions
‎Mar 16, 2021 05:35 AM
‎Mar 16, 2021 05:35 AM
Hi   This issue has been resolved in latest Acrobat 2017 patch. Please go to Help > Check for Updates to get the latest patch.   Thanks Tanvi ... View more

Re: Acrobat 2017 Standard Error: unable to find ad...

by Adobe Employee in Acrobat Discussions
‎Mar 16, 2021 05:29 AM
‎Mar 16, 2021 05:29 AM
Hi   This issue has been resolved in latest Acrobat 2017 patch. Please go to Help > Check for Updates to get the latest patch.   Thanks Tanvi ... View more

Re: PDF thumnails disappeared after Adobe Acrobat ...

by Adobe Employee in Acrobat Reader Discussions
‎Mar 02, 2021 03:44 AM
‎Mar 02, 2021 03:44 AM
Hi   Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.   Thanks Tanvi ... View more

Re: Thumbnails not showing

by Adobe Employee in Acrobat Reader Discussions
‎Mar 02, 2021 03:44 AM
‎Mar 02, 2021 03:44 AM
Hi   Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.   Thanks Tanvi ... View more

Re: I want just the Adobe icon for my pdf files

by Adobe Employee in Acrobat Discussions
‎Mar 02, 2021 03:42 AM
‎Mar 02, 2021 03:42 AM
Hi   Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for a similar problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates. Let us know if that fixes your issue.   Thanks Tanvi ... View more

Re: The new version fails to generate thumbnail fo...

by Adobe Employee in Acrobat Reader Discussions
‎Mar 02, 2021 03:39 AM
‎Mar 02, 2021 03:39 AM
Hi   Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.   Thanks Tanvi ... View more

Re: Right-click options on Word documents no longe...

by Adobe Employee in Acrobat Discussions
‎Nov 06, 2020 04:15 AM
‎Nov 06, 2020 04:15 AM
Great to hear that your issue is resolved. Cheers!   Thanks Tanvi ... View more

Re: Right-click options on Word documents no longe...

by Adobe Employee in Acrobat Discussions
‎Nov 04, 2020 09:42 PM
‎Nov 04, 2020 09:42 PM
Hi   Can you please share if Acrobat ribbon is visible in the Office applications - Word/Excel/PPT and if you are able to create PDFs using it? You can also try troubleshooting steps mentioned here: https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html Let us know of they work for you. Thanks Tanvi ... View more

Re: Cannot create multiple pdfs from Excel

by Adobe Employee in Acrobat Discussions
‎Aug 17, 2020 01:21 AM
‎Aug 17, 2020 01:21 AM
Hi   Can you try these troubleshooting steps:  https://helpx.adobe.com/in/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html Let us know if you still face this issue.   Thanks Tanvi ... View more

Re: PDFMaker doesn't recognize [next record] Word ...

by Adobe Employee in Acrobat Discussions
‎May 26, 2020 08:25 AM
‎May 26, 2020 08:25 AM
Hi We checked at our end with previous release of Acrobat and observed that this issue happens in it as well. So nothing changed with Acrobat in the new update.  We didn't have TBarCode Office by TECH-IT plugin installed at our end and are not aware how it works.  Are you sure that you were using Acrobat version released in March 2020 earlier with which it was working or were you on an even older version? Also, please check with TBarCode Office by TECH-IT if they have made any changes in their plugin that might cause issues. Thanks Tanvi ... View more

Re: Convertir página web a pdf

by Adobe Employee in Acrobat Discussions
‎May 22, 2020 11:00 AM
‎May 22, 2020 11:00 AM
Great to hear that!   Cheers! Tanvi ... View more

Re: Convertir página web a pdf

by Adobe Employee in Acrobat Discussions
‎May 22, 2020 04:55 AM
‎May 22, 2020 04:55 AM
Hi   Which product do you have installed on your machine - Acrobat or Reader? How did you install the extension? Were you able to convert pages earlier?   Thanks Tanvi ... View more

Re: Need solution: I have word file that Acrobat w...

by Adobe Employee in Acrobat Discussions
‎May 22, 2020 02:59 AM
‎May 22, 2020 02:59 AM
Hi   How are you creating PDF? Which version of Acrobat and Office are you using? Which OS?   Thanks Tanvi ... View more

Re: PDFMaker doesn't recognize [next record] Word ...

by Adobe Employee in Acrobat Discussions
‎May 18, 2020 09:07 AM
‎May 18, 2020 09:07 AM
Hi I tried at my end, but I couldn't reproduce the third record getting skipped issue. Given the fields that the current Word document has, none of the fields seem to be changing for any of the merged records. Am I missing something? Thanks Tanvi ... View more

Re: PDFMaker doesn't recognize [next record] Word ...

by Adobe Employee in Acrobat Discussions
‎May 18, 2020 08:28 AM
‎May 18, 2020 08:28 AM
Hi   I tried this at my end with the documents you shared. There is a <<Next Record>> field in Word document which is not present in Excel sheet. After deleting that field from Word document, I could no longer reproduce this issue.  Can you check once at your end?   Thanks Tanvi ... View more

Re: PDFMaker doesn't recognize [next record] Word ...

by Adobe Employee in Acrobat Discussions
‎May 18, 2020 01:11 AM
‎May 18, 2020 01:11 AM
Hi   Is it possible to share the Word file along with Excel records with us to reproduce the issue?   Thanks Tanvi ... View more

Re: CreatePDF from Word using word styles is addin...

by Adobe Employee in Acrobat Discussions
‎May 14, 2020 09:49 AM
‎May 14, 2020 09:49 AM
Hi Can you share which Acrobat and Office version are you using? Are both of them updated?   Thanks Tanvi ... View more
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