Questions

Hello Adobe team,Since the introduction of the new Belgian eID cards (which use the ECDSA algorithm instead of RSA), it has become impossible to sign PDF documents in Adobe Acrobat Reader DC for macOS.The signature certificates on the card are correctly recognized (5 green check marks), and the PIN is accepted, but at the end of the signing process Acrobat shows this error:"Fout aangetroffen tijdens ondertekenen: Niet-ondersteund algoritme."This issue only occurs on macOS.The same eID card works perfectly on Windows and in the official Belgian eID Signature Portal.According to BOSA (Federal Public Service for Digital Transformation, Belgium), they are in contact with Adobe regarding this missing functionality, as Acrobat for macOS does not yet support ECDSA (Elliptic Curve Digital Signature Algorithm).Could you please confirm:-Whether ECDSA support for Belgian eID will be implemented in an upcoming macOS release, and-If there is a timeline for this update?Thank you very much for your a

I have a new (Belgian) eID. But the certificates were not longer recognised. So I re-Installed Adobe Acrobat Reader DC. The certificate for signature is now accepted and tested (5 green check marks). But at the end of the process to sign a .pdf document the error appears: (dutch:) “Fout aangetroffen tijdens ondertekenen: Niet-ondersteund algoritme” (free translated:)”Error encountered while signing: Unsupported algorithm”. What can I do? Please answer.

Hallo,ich habe heute mit Adobe Acrobat Reader DC ein Dokument ausgefüllt und mit meiner Unterschrift versehen. Dabei wurde eine geschützte Kopie in meinem Konto gespeichert ("archiviert") und ein Freigabelink erzeugt. Im Vorfeld war mir nicht klar, dass der Freigabelink ungeschützt ist, daher würde ich diese "Vereinbarung" gerne wieder löschen. Weiß jemand Rat? Mit normalen Dokumenten geht das Löschen problemlos, mit solchen 'archivierten Vereinbarungen' aber nicht. Leider konnte man mir bei Adobe nicht weiterhelfen.Die einzige Anleitung, die ich gefunden habe (<https://helpx.adobe.com/de/sign/kb/delete-an-agreement.html>), bezieht sich auf einen Datenschutzadministrator, was aber für ein 'normales' Adobe-Konto nicht zutreffend ist, sondern offenbar nur für Adobe Sign In - was ich jetzt nicht abonnieren möchte - v.a. auf die Gefahr hin, auch damit nicht an die ohne dies erstellte 'Vereinbarung' heranzukommen.Aber es muss doch möglich sein, die Hoheit über die eigenen Da

Hi all. I hope you can help me with this one.I've created a simple PDF-form with some text fields to be filled out. The problem is that the ones I sent it to say that they can't save it with the content they fill in and they can't even print it. Any ideas to what I'm doing wrong? They are opening it in Adobe Reader. I teTed the pdf in the exact version they’re using and it works fine on my Mac.

A few devices recently updated to version 2025.001.20744. Printing to a printer only prints blank pages, and printing to a pdf software throws the errors: "The document could not be printed, kindly use our help page to troubleshoot." followed by a second error"An error occured while printing the document, kindly use our help page to troubleshoot.  Selecting the "Print As Image" option from the advanced printer settings allows printing.  Installed previous version 2025.001.20693 on an affected laptop and it was able to print normally without requiring the print as image option.  Windows Version: Windows 11 24H2.

Hello, At my company, we're having trouble signing documents. When you try to sign a document, there's no menu as shown in the screenshot.The problem doesn't always occur, but our organization has about 8,000 users, and it happens quite often.The software has very negative reviews, and we (IT) also... Please help.

Alguns documentos PDFs não exibem mais a pré visualização, no lugar, aparece uma mensagem informando que o arquivo pode danificar o computador, e que, caso confie no arquivo e na fonte, tenho que abrir para visualizar seu conteúdo. Porém, são documentos que eu mesmo fiz e/ou baixei de diversas fontes. E aparece esse mesmo erro de pré visualização. Como corrigir e voltar a ver a visualização sem necessáriamente precisar abrir o arquivo?

The submit form button on IRS Form 4506-B PDF is not working un Adobe Reader and I am unable to find any customer support without paying for an adobe account. Can anyone help me with this? The IRS gives no other option than to submit this form through Adobe reader. So while this button is not working I have no idea what else to do. When I click the button, nothing happens. There is no loading screen, no confirmation screen, no indication whatsoever that anything is happening. 

What is the effectiveness of Protected mode of Adobe reader?... Secondly can Adobe Reader protected mode be turned off to prevent conflicts with McAfee products?

Dear Mr./madame, I am currently using the Free-versione of Adober Reader and i am focusing on add  a new plug-in into the software but the software itslef doesn't let me to do it. Because it is not selectable. Any solution? I think i re-installed now and I have also opened it as administrator. The plug-in name is File Open and already appear in the folder's path of Program's 64 bit.   Thank you for your time. Best regards

Your feedback matters—and we’ve listened.   We understand that not everyone requires AI assistance in their workflow. Many of you shared concerns about intrusive prompts and lack of control, and we’ve taken action.  Now, Acrobat gives you complete control over AI features through Preferences. You decide what stays on and what turns off—no enforcement, no surprises — just flexibility.    Important Note:  Acrobat AI Assistant is continuously evolving, so different users may see slightly different options depending on their version of Acrobat. Rest assured, the available preferences will function as intended. To check the latest version available, please visit here: Release Notes.   Where to Find These Settings  Go to Menu > Preferences (Windows) or Acrobat > Preferences (Mac).  In the left panel, select Generative AI.  Here’s what you’ll see:   Enable generative AI features in Acrobat (If you want to disable AI f

How do I disable the comments bar from opening up automatically everytime I open a pdf file?

On my HP Spectre All-in-One laptop running Windows 11 Professional Edition 64 bit, when I start the laptop Adobe Reader does not open with pdfs where I left off.I have Googled this issue and checked the boxes in Preferences, Documents "Restore last view settings when reopening documents" as well as under General where it says, "Open Pdfs from last session on Acrobat Launch" but it still does not open the pdfs where they were when I shut down the laptop.  I have uninstalled and reinstalled Adobe Reader as well. 

Hi,When I type any word, some letters do not appear immediately. I need to wait some time to see them. The Adobe Acrobat Reader freezes, and I need to reload the program again and again. I updated the program, but it hasn't helped.I was wondering if somebody could help me to solve this problem.

When I try to print a page that consists of a standard form merged with data, only the form prints. The printer sounds like it's printing, but doesn't.An example is a PDF bank statement that consists of a form with the bank's name address, logo, etc., and the transactions. The transactions don't print.  If I highlight the data, it prints in a highlighted font. In a different PDF document, it printed only one word of an entire page. Examination of that word revealed a blue shading on only that word.

Alguns dias após instalar o Adobe Acrobat Reader el não abre mais os arquivos diretamente. Toda vez ele solicita que aceite o acordo de licença de software. Se eu desinstalar e instalar novamente para de solicitar por alguns dias e começa novamente. É irritante ter que acietar toda vez que abre o programa. Alguém pode me ajudar a resolver esse problema?

Some large corps. truly love to confuse everyone.Although I have never actually subscribed to Acrobat, I have used the free version of Adobe Reader since 1999, mainly for read only purposes, allthough I was always under the impression that I could also convert a normal text document into a PDF. But apparently that's not the case. 1. Is Adobe Reader and Acrobat Reader the same thing?2. I have the Adobe Reader 64-bit free version installed on my Windows 11 64-bit desktop pc, although Windows has identified it as Adobe Acrobat. I am now trying to convert a normal text document into a PDF but Reader is requireing my log in to Adobe.com wher it shows various prices for various apps. Can you please help?

Dear Adobe Support Team,I’m experiencing an issue on my Mac (macOS 12). Every time I try to download any file, my browser automatically redirects to the following page:https://get.adobe.com/cn/reader/download?os=Mac+OS+12.0.0&name=Reader+2025.001.20841+for+Mac&lang=cn&nativeOs=Mac+OS+12.0.0&accepted=&declined=&preInstalled=&site=landingI’d like to confirm Is this link an official Adobe Reader download page?

Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.   In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.   Can this be removed and replaced with the old reader?       Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe     Version: 9.0.0.2008061200     Creation Date: 2008/06/12     Creation Time: 02:25:18 Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe     Version: 15.9.20077.160923     Creation Date: 2015/10/23     Creation Time: 16:2

Hello everyone, I’m currently managing Adobe Acrobat Reader updates in a corporate environment, and I would like to get advice on the correct method to deploy and update the 64-bit Reader (Continuous track) using MSI + MSP files, without letting each PC download updates from Adobe’s servers. What I want to achievePrevent Adobe Reader from checking online updates individually (it causes network congestion in our company).Instead, I want to deploy only the necessary update files (MSP) from a local server or software distribution tool (e.g. SCCM, Intune, SKYSEA, etc.).In other words, offline patching/distribution using MSI + MSP, not using the built-in auto-update function.What I already triedI downloaded the latest Reader update file:AcroRdrDCx64Upd2500120756_MUI.msp (Continuous track, 64-bit, MUI).However, when I double-click or run it via msiexec on the current PCs, the patch fails with an error like:“This update could not be applied. No qualifying product is installed or the

Dear Community !I have got error message in all situation.All the best: PG

I use the "combine files" tool almost daily. About a week ago, it started bringing me to a page in Adobe with a grayed out picture of a cloud and rain and a message that simply said "something went wrong. Try again later." I have tried at least twice a day over the past week or more, doing the same steps I have always used to combine files, but have not had any success. I am still getting the same message. All other tools seem to be working fine. So it seems like just this feature is "broken" in some way. Please help!

Apparently I have made a grave mistake, because I uninstalled Acrobat Reader DC in the process of trying to diagnose an issue, and now I cannot reinstall it again. Every time I try to install, I get the error code 150201. I have tried many things, including restarting my computer, updating Windows 10, updating my graphics drivers, the AcroCleaner tool, and also the off-line installer. After all of them, the installation fails with the same error 150201. I assume there has to be a solution, but I'm not going to reinstall Windows in order to address this issue. How can I find out what the real issue is and how to solve it? Thank you in advance.

We are seeing issues on numerous systems  (all Windows 11) when printing PDF forms.   Content in various tables is missing when printing the PDF's.   The content does show in the applications however. This is occuring in version 2025.001.20744 | 64-bit

Hello, I work in IT Support and some users have reported that the Acrobat Reader app freezes when performing any operations, eg adding a signature to a document - the screen goes black and the app becomes unresponsive. I managed to replicate the issue on my own machine. I try to add a signature to a document and the app becomes completely unresponsive. All Menu functions are greyed out and the only way to close the app is to Force Quit. I've seen that this issue has been discussed in the Adobe forums many times over the past few years. I tried many of the suggestions but without any success. Here's what I've tried:Uncheck "Use Page cache" and "Smooth Image": under the Page Display category.Uncheck "Enable hardware rendering for legacy video cards": under the Multimedia section.Uncheck "Show online storage saving files": in the General tab.Click "OK": and restart Acrobat to see if the issue is resolved. I also tried uninstalling/reinstalling Acrobat - still have