Questions

When i recieve a document that i need to electronically sign i always get a black screen that opens up instead of the signature box. The black shadow screen covers the document and i have to go to Task manager to close Adobe Pro. I am runnung Version 2021.007.20099.On another laptop when i sign in i get the same error. what could be going on?  

We have many users, all on the current version of Reader DC, that have an issue when trying to use the "Find" command.  Reader will freeze for a while and show not responding.  After a bit, it will come back and be responsive again.  I've tried disabling the options under "Security (enhanced)...namely, "Enable Protected Mode and Enable Enhanced Security.  Disabling these options has not helped.

Like the title says, acrobat won't launch.  It opens for a spit second and then instantly closes with no crash report or anything.  This happens whenever I try to launch the app or open a .PDF on my two different Mac computers (15' Macbook Pro 2017, Imac Pro 2018).  I have deleted preferences from the library files based on my reserach but didn't change anything.  Need help!!!

When I try to instal Acrobat Reader DC on Mac OSX 10.12.3 I get a message during the installation process (after typing in admin password to instal). Message reads "found a higher version of Acrobat Reader in the installation location. Installation cancelled" (or something similar.Then get this popup: I've delewed the previous version and searched hard drive for any other version. Can't find anything.

Hi,For a while now we have had users with the problems that [save as] and [send via mail] opened up with only empty windows. This is a known issue and workarounds for [save as] have been found, but now i have a user that can't use the rotate pdf buttons. These leave the same blank window as [save as] and [send via mail].My question has two parts: Is there a fix/workaround for the [send via mail] and is the rotate pdf issue known/ fixed? The last thread i found about this has run dry, and i would like a definite fix.Thanks a lot!

Cuando voy a firmar con certificado digital un PDF, al soltar el mouse, no me aparece la ventana emergente para seleccionar mi certificado. Lo que ocurre es que aparece una pantalla gris y no me deja continuar.

Hello. I need some information. I have an editable pdf document that allows me, by clicking on a button, to generate an xml document and attach it directly to the default mail program. I wanted to know if it is possible to modify the pdf file so that the document can generate the xml file without automatically attaching it to the e-mail program. Then just create the xml file.

Hi, Guys:There is no problem with the document, because when I try to verify the digital sign on the document before, it succeed. However, I don't know why this time when I try to verify the document, it indicates that the validity of the ocument is “UNKNOWN”. I have already tried the following troubleshooting tips listed on my school's website, but still does not work. Could anyone help me? I am very urgent to verify my degree dipolma. Thank you so much!!! I am using the latest version of Adobe Acrobat Reader DC on Macbook.I am connected to the internet as the Blue Ribbon does not work when offline. Adobe must communicate with servers to authenticate the embedded certificate in the transcript.Adobe Reader Preferences must be up to date.  Adobe Reader is sometimes set up with more stringent security settings , which could result in Global Sign CA not being on the list of trusted certificates. To make sure Trusted Certificates are up to date in Adobe Reader, use the

For more than 5 years there has been a flaw, a bug on the site that does not correctly determine the system language! I have contacted support and posted about it in the community on this site, but no one has been doing anything for several years!The site https://get.adobe.com/ua/reader/otherversions/ for downloading the Adobe reader has even completely changed the design. But the error remained!The most amazing thing is that the site detects the browser language correctly, because the text is in my native language, Ukrainian. But it offers the ENGLISH version of the program for installation. You have to constantly manually select the Ukrainian version. And the cherry on the cake is what the 2019 version offers! Although there is 2021. After installing 2019, you still have to check the update and update the program. 

Hi, We have multiple Virtual Machines running work processes, one of these is to open PDF's (run Ctrl+Shift+S and then save the files in a specific location. Occasionally we are getting the below errror.   I need to know which option in settings i can use to disable this from occuring? Just to let you know, there are no changes being maded, just a Save As.  And saving it into a new location. This document does not allow you to save any changes you have made to it unless you are using Adobe Acrobat Standard DC or Adobe Acrobat Pro DC.  You will only be saving a copy of the original document, Do you want to continue? Thanks in Advance Anthony

 Looks like Adobe AcroCEF process code crashes with OOM when its not able to connect to cloud server. This happens with some small PDF's when my VPN is connected which doesn't allow certian domain access.Similar thing happens with Google Drive This excessive use of RAM causes Laptop Freeze and only way out is End Task or hard restart.

I have reader for a long time, but recently it crushes every single time I try to edit the text. It is a form that should be editable. I need help

I am able to scroll in every other application on my computer using the touchpad except my Adobe. I used to be able to but a couple of days ago something changed and now I have a black cross displayed as cursor and I can only scroll between pages using the scroll bar on the right side of the files. I tried to look for nvidia (found on other discussions) but I have not found anything on my computer. I have the latest version downloaded. 

can't apply the reopen the pdf's from last session after last update. this command doesn't respond

I have a PDF created in Acrobat XI Pro. There are many fields on the form and I'm only having problems with one drop down box. When I select it, I see all the drop down options. However, when I select one of the values, it only shows the default value even though the form knows the value that I selected (other fields are populated based on the selected value). If I print the form, the correct value appears in the printed version....so the issue is just with the display. Oddly enough, the form functions correctly if I view the form in Acrobat XI Pro, but not when viewed through Reader DC. Yes, I have commit immediatly selected.

I am trying to create a 2D array to search a value based on width and projection, i got stuck at this. var width = this.getField("Width").value;var projection = this.getField("projection").value;const table = [{ width: 2000, projections: [{ size: 200, price: 499}, { size: 400, price: 1499}]},{ width: 3000, projections: [{ size: 200, price: 999}, { size: 400, price: 1999}]},];// return the relevant row based on the awning widthconst projections = table.filter(function(item) {return item.width == (Math.ceil(width/1000)*1000);}).map(function(width) { return width.projections });// take this result and filter by projection sizeconst price = projections[0].filter(function(projection) {return projection.size == projection;})[0];event.value = price.price;

I get a pop error message saying access denied, but once I close it Reader works normally. How can I stop this annoying pop up? 

I am trying to understand why the application is rendering fonts bigger then whats defined in specification. Spec:3.6 -16.56 Td /F1 1 Tf[(Testing font size output)]TJ When I view the document with this spec in Adobe Reader, the text is clearly redable, the size looks bigger than whats on the spec but when I copy the text to Word document then I cant read anything as the text with actual size 1 is shown in document? Does the application apply some sort of default text resizing?If yes, how do i control this setting?

I have a VB.net program using AxAcroPDF to load PDF files from the desktop and I have a problem with cursor position.The user selects from a folder via Radio Button. The program goes to the folder, gets the path for the first PDF file and and loads it to the screen via AxAcroPDF1.  The cursor should go to a Text Box so the user can enter the customer number. The program then copies the PDF file to a customer specific folder, deletes it from the desktop folder, gets the next PDF file in the desktop folder and displays it in a loop.  This way customer service can scan a stack of documents and use the program to move them into their customer specific folders.When I first worked with the program, the PDF file was not allowing scroll. You could only see the top of the document, and there was no Adobe tool bar. The cursor properly positioned to the text box. The users wanted the ability to scroll the document. I played with the size of the PDF window and suddenly the scroll bar sta

Is it possible to validate a digital signature on a pdf document using the "Adobe Acrobat Reader" Android mobile app?

Hallo Community,wir haben bei uns in der Firma ein Problem festgestellt. Seit der Installation des neuen Reader DC 21.007.20099 wird dieser in unserem Lizenztool als Acrobat DC 2021 erkannt (also eigentlich die Pro Version). Wir haben hier jetzt einige Nachforschungen unternommen. (s.u.).Meine Frage, ist das Problem bekannt? Ich kann leider nur einen Artikel hierzu auf "borncity" sehen, seitens Adobe leider gar nichts.Background: Installationen geschahen automatisch (Autoupdate) und nicht via unserem SCCM Rollout.Neue deployment Datei wird via C:\Program Files\Adobe\Acrobat DC\Acrobat.exe ausgerollt,mit dem alten Reader war es noch: C:\Program Files (x86)\Adobe\Acrobat Reader DC\AcroRd32.exeWenn man den Reader über die "systemsteuerung/programme" sucht, taucht er nun Als Adobe Acrobat DC 2021 auf, wenn man diesen aber öffnet ist es eindeutig der Reader. Davor war er als Adobe Acrobat Reader 2020 hinterlegt. Kennt jemand von euch das Problem mit dem Deployment und dass sich je

Hi All,Since Adobe Acrobat Reader DC 2020 - Update - 21.007.20091 and Adobe Acrobat Reader DC 2020 - Update - 21.007.20099, Attach to email (or send by email) option is not working and this happens on dozens of pc, tried https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html#sa_src=web-messaging but it didn't help either. .I've tried to isolate some events and that what comes out ( translated from french): 12/08/2021 4:21 PMEventid 505 Microsoft-Windows-Application-Experience / Program-Telemetry Information Compatibility fix applied to C: \ PROGRA ~ 2 \ MICROS ~ 3 \ Office14 \ OUTLOOK.EXE.Eventid 505 - Microsoft-Windows-Application-Experience / Program-Telemetry Information Compatibility fix applied to C: \ Program Files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroRd32.exe.Hotfix information: Adobe Reader, {91b7d18d-6dda-42ac-a6e4-ef1b22e49a23}, 0x80010101.RuleName : Adobe Acrobat Reader DC Protected ModeApplication that made the modification: C: \ WINDOWS \ Syst

I've been looking at an issue for a long time which I can see that multiple people have contacted you about Adobe that Outlook freezes after using the Email button in the Adobe Reader.Some of the pages I checked before:https://community.adobe.com/t5/acrobat-reader/email-button-causes-outlook-to-freeze/m-p/10414965?page=1#M54399https://community.adobe.com/t5/acrobat-reader/adobe-reader-tries-to-convert-pdf-freezes-when-using-quot-send-to-mail-quot-feature/m-p/10473329?page=1#M55444https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-365-hangs-using-adobe-acrobat-reader-dcs/8d025404-609e-48fa-8a65-c7de0c8c2f62https://community.adobe.com/t5/acrobat-reader/outlook-2016-freezes-when-using-acrobat-reader-dc-quot-send-file-as-email-quot/td-p/8924070?page=1https://community.spiceworks.com/topic/1949874-outlook-2016-adobe-reader-send-to-mailhttps://community.adobe.com/t5/acrobat-reader/sending-an-email-from-acrobat-reader-freezes-outlook-2016-64-bit/td-p/10387419?page=2https://support

When I try to download a pdf file from a website to read, it downloads a few kb of the file and then freezes.  Is this an Adobe problem or an Internet Explorer problem?

For some reason...on my macbook air...I can no longer click the email button to send an attachment.After it asks for default account (mail)...I get an error message from Adobe.Do I need to ALLOW access to mail account somewhere?Thanks!