Questions

Good Morning Adobe Team, So last night I tried to work on a document with Adobe and I noticed that it was giving me technical issues. Immediately I went an unsubscribed but then I was charged 11,500 for that. Money was taken from my account without my consent. Kindly look into this as I had unsubscribe from the app and please reverse my 11,500..that's alot.Attached is the evidence of transaction.Please come to my aid 🙏🙏😪😪😪

I with email ID- EMAIL REMOVED FROM THIS PUBLIC FORUM purchased adobe premium subscription worth Rs. 2599/- from apple iphone 15 plus, but each time i open the app it shows me as a free user. No use of purchasing the premium subscriptions if you cannot use the features even after payments.   Payment screenshots and email also attached.   please help.

I'm experiencing persistent issues with the Adobe AI assistance feature. After generating a response, it repeatedly displays an error message stating, "Something went wrong. Please try again." I would greatly appreciate any technical guidance or troubleshooting steps to resolve this problem. Thank you!

I already have a subscription for Microsoft 365.I just opened a PDF file and wanted to add hand-written notes, but Adobe wants me to buy an Adobe subscription even though I'm already loggen in with my Microsoft/Google account.Is that normal, or am I doing something wrong?

Sou assinante (me arrependo) uso no Tablet Sansung S6 Lite, acontece que o app vem atrasando meus estudos. Toda hora aparece a mensagem "Não responde", não salvando meus grifos (uso pra revisar). Além de ser bem lento. Comprei cartão de memoria, limpei cache, forçei parada e absolutamente NADA responde.

Es posible desvincular la aplicación de otro teléfono donde se tiene instalada para que se cierre la sesión?

Hi. I accepted free membership for editing but still not available

I don't understand why sometimes my program works really well and then it's junk. I would appreciate any help with this 

Hi,I have subscribed to premium service but I can't use the the premium functions at all. Please help. 

Eu cancelei antes do período grátis terminar. E assim que cancelei foi cobrada a assinatura. Quero o reembolso. Estou enviando print da tela da Adobe onde está cancelado.   

Hi, I have trouble with large pdfs (for example books). Upon opening the app everything works smooth and fast, but after turning a few pages it stops loading up, showing only empty white pages, making it impossible to see any more of pdf file. The only solution is to close the app and reopen the file. The issue occurs every time, its very annoying. Its the same for both my devices: Samsung Galaxy Tab S8 Ultra and Samsung Galaxy S23+, both being high-end hardware with about 3GB free RAM while reading these pdfs. The phone uses internal memory, while tablet uses SD card.  Please let me know if there's a solution or fix the issue.  

I use Adobe to check technical manuals for work and lately they won't properly load any of the text or pictures for the manual, and it will change as I scroll. Most of the pages will be blank and some of them may have a picture, but almost none of them have the words on them.

Hi everyone, I hope someone can help me. At first, when I first download the document, I can add notes, comments and read the text calmly. After a while, out of nowhere, the text gets so blurry that I can't even make out the letters, automatically prevents me from commenting and posting notes. I use the mobile version and it gives me problems, so much so that now I am forced to use the computer even though it is not comfortable for me. I attached an image. Does anyone have the same problem and can help me? Thank you for reading me. 

Hi, I have a PDF document that is missing all text when opened in Adobe Acrobat for Android (current available version 21.10.0.19961). However some other Android applications (e.g. Foxit PDF Editor, Disc Google, OneDrive PDF Viewer, Dropbox PDF Viewer, All PDF Viewer) display it fine.The same applies for other Android devices and even Adobe Acrobat for iPhone, which makes me think of it like of a mobile Acrobat issue.Adobe Acrobat X for Windows displays it also fine, as well as Adobe Reader DC 2021. The respective document is attached. Could you please tell me what is wrong here and if you are possibly able to fix this issue soon?

Bom dia!Quando estou ouvindo um texto, simplesmente para, e para voltar a funcionar preciso reiniciar o acrobat, alguém pode me ajudar

If you are in annotation mode andselect a pencil to write (not highligter)and you now want to scroll down in the PDFwith one finger, it does not scroll but draws a line.Please someone help me.

Hi team My Adobe Acrobat app (paid subscription on Android - Pixel 9) will often display blank documents instead of the PDF. I can delete the download and try again - same thing every time.  There is no message from AA or solve that I've found. The PDFs in question come from multiple sources and work on different devices.  I've updated the app, removed it, reinstalled it, etc.. Whwn I went to AA for support I was sent into support hell with the bot, and when I finally got to the spot to ask for an agent it froze for fifteen minutes before cancelling the chat and asking how satisfied I was with the support. No way to record the chat, or send a transcript. Any way to solve this, or am I giving up on Adobe for good? Note ignore the tag "ask" - wouldn't let me post without a tag and - surprise, surprise - none of the tags were relevant to my question. What a busted world we live in. Pay for something and can't even use it. ThanksPeter

While trying to convert a document to PDF (first document in the attached image) on my iPad Pro in Adobe Acrobat Premium app, the conversion process seems to have been stuck and the conversion icon (blue circle) stays active all the time. I cannot either stop the process nor can I delete it. Have already tried to restart the app and ipad itself, without any success.How do I stop it? If I re-install the app, what will happen to the documents?

Every time I log back into my account, the splash screen that says Welcome Back....   doesn't reflect the information adobe has

De repente a visualização em PDF  em uma mensagem PDF no WhatsApp começou a aparecer o nome do arquivo, no caso tipo de arquivo. Parou de mostrar uma pequena miniatura.

Since Sending replay never mind To ██████████████████  from ██████████████████   From Email online book attachment details are submitd Redelivery Indian address MobileNo.+███████████ AdharNo. ██████████      PII removed by moderator.

Bonjour à tous, je possède un Apple iPhone 16 Pro Max et je souhaiterais savoir comment utiliser Adobe Acrobat pour annoter, surligner, et modifier des fichiers PDF directement depuis mon appareil. Y a-t-il des fonctionnalités spécifiques ou des astuces pour optimiser l'utilisation de l'application sur cet iPhone ? Merci pour vos conseils !

There are 2 pdf files on my Adobe app that have been compressing at the same time for several days now. I can't delete them. Also, files that I had downloaded from the pdf and saved have mysteriously disappeared. i suspect the original pdf, which was shared with me, may have been an avenue for the "sharer" to hack into the folder of saved images from her shared pdf. what can I do to delete the endlessly compressing pdf files?

I can not use app due to Sales restricted in my country error. My country is Lithuania and Google play set to Lithuania as well. What could be the potential reason?

How can I turn off the Ai Assistant in the Acrobat app?It is annoying and it is in the way when I am trying to read a PDF.Why are we being forced to have this?