I'm trying to convert a PDF file to Word, but get an error message, why is this? Hi, To my knowledge, my Adobe account is uptodate - the last payment was made on 7th January, 2018 from my MasterCard. However, today when I display a PDF file and then click on the Tools tab, and Convert to a Word document, I get a pop-up box with an error message to the effect that an Error has occurred when trying to use AdobeExportPDF online. I have tried with a variety of PDF files - with some it's been possible to save the file in Adobe as a .txt file - but always this message comes up. Is there something wrong with my version? or the on-line software? or what? Note: with some PDFs previously what I got back (when the system got past the above) was a Word file containing a full-page graphic, which wasn't what I was hopng to achieve. I was wanting to save the text as a text facsimile so that I could then process it in some other way.Right now, this software is next to useless, and I'm wondering what I have spent my money on..... Looking forward to a resolution to this impasse best