Questions

Hi,I have a question. In 2017 we purchased a license for a graphic on Fotolia.pl, which was taken over by Adobe. The account has long since ceased to exist, but recently we received a reminder that we are using a photo without the permission. Is it possible to recover data from the Fotolia.pl account? Without it, we cannot prove that we are using the graphic legally. Thank you in advance for your help and information.

I've been on an Adobe Stock subscription for over a year, I have the maximum amount of credits yet I'm still having to pay full price to maintain all these credits; otherwise, I loose them all. Is there anything in place so that I can pay less per month which would keep all my credits ?  When you're at the maximum even if only a few credit per month at half the price that would be beneficial. 

La fonctionnalité Rechercher similaires qui permet de chercher des images similaires au fichier sélectionné, permettait autrefois de raffiner par "couleur". Ceci permettait de trouver des images comparables avec les mêmes tonalités, ombres et lumières, teintes similaires. Pourquoi cette fonctionnalité a disparu? Ça ne donne pas les mêmes résultats en utilisants la recherche filtrée par couleur hexadécimale, les résultats des images ne sont pas aussi bons que lorsque la recherche similaires offrait la fonctionnalité "couleur". Avez-vous d'autres façons d'y arriver?

Hello Adobe Community,I am reaching out to discuss an issue I've consistently encountered while using Adobe Stock's search functionality. When searching for specific images with clearly defined keywords, I often receive results that are completely unrelated to my search terms. A recent example of this occurred when I searched for "old fashioned cocktail transparent background." Instead of finding images of cocktails with a transparent background, I was presented with images of unrelated items like chairs, clocks, and red hats.This has not been a one-time issue but a recurring problem with various keywords where the search results include content that is entirely irrelevant. For instance, including very specific terms in my search does not seem to limit the results to the expected subjects.I am curious to know if anyone else has experienced similar issues and how they have addressed them. Moreover, I would appreciate any insights or suggestions on how to improve the accuracy of search r

Our company would like to purchase a license for Stock Small (10 assets/month) just to test the benefits.If the feedback from the marketing department is positive, we plan to purchase the license for 750 assets/month,Then we would have 760 assets/month.Now two questions:1. which credits are used first? Those of the 10-asset license or those of the 750-asset license, or is it random?2. as far as I know, unused assets are added up to a maximum of 120 assets with the Small subscription, but not with the 750 subscription, right?In this combination (10 +750), are the unused credits of the “10-asset license” still added up?

I'm trying to find some good images of Native Americans for a historical type non fiction books. EVERY image that I find that will work has Editoral only and I can tell easily they are AI.  Is there some rule that all AI images must be listed as editioral.   When you click on the left for non editorial they are still showing up. Anyone have a clue. I talked to adobe help and they said all images can be used for commercial use and I know that is not true. If it's marked editorial you are not supposed to use them as commercial. Any tips ideas thanks Samantha 

Ho fatto l'iscrizione per il periodo di prova ma ho sbagliato la mail (un errore di digitazione). Ho inserito la mia carta di credito e avviato il periodo di prova. Per rientrare mi hanno chiesto il codice di conferma inviato alla mail (sbagliata) e non ho modo di entrare per correggere. L'assistente virtuale non mi aiuta e non mi passa un operatore reale. Come posso risolvere?

We're setting up a few chat bots for our website and would like to model them after "real" people, however, they'll be fictional people. I understand I can use generative images for the agents, but find they're not realistic enough.  What's a best practice for leveraging model stock photos for fictional people? Here are the images I'm interested in using:Photo 1Photo 2Photo 3

I bought a stock photo but not on purpose. i wanted to view it and clicked the wrong button since my desktop started to freeze. Now i bought a 200€ picture i didnt want to can someone help me 😞Can i contact someone? is there a customer service? 😞

I have been downloading my purchased content perfectly fine all week and then suddenly today a single jpg is taking over an hour to download. I have restarted my computerTried a different browserClear my cache and cookies Run a speed test (Internet is totally fine and behaving normally) This issue only appears to be on the Adobe Stock site for me. 

I used to be able to drag and drop a photo into the search bar and then select an option to search for photos with the same COLORS. That appears to be gone now. Is that option still accessible in a different place? Or is it just gone now?

Hi, so I've seen some pictures on Adobe Stock that I would love to use as an album cover on Spotify etc.What kind of license do I need for that?Thanks in advance!

Hallo zusammen Wenn ich bei Adobe Stock ein Abo abschliesse, bin ich dann gezwungen ein Jahr lang zu bezahlen? Ich wollte sieben kündigen und muss eine Strafe zahlen von 200€. Ich benötige es nicht und ich konnte nirgends entnehmen, dass man sich für ein Jahr bindet. Gibt es einen Trick, bitte um Hilfe. Vielen Dank!!!

I purchased a Photoshop template image to create a mockup of a magazine. Unfortunately, the magazine image within the psdt file is not the correct proportion to my magazine. I can't figure out how to revise all the layers of those the sizings. Any advice?

I would like to request more graphics in a specific style and am looking for the provider named トラノスケ on Adobe Stock.

Hola, buen día. Quisiera cancelar mi plan actual de Adobe Stock, pero me aparece un problema de facturación y no deseo continuar con el servicio. No puedo regularizar el pago pendiente y me gustaría cancelar la suscripción sin cobros adicionales. Agradezco mucho su ayuda para resolver esta situación lo antes posible.Además, necesito que me devuelvan el dinero del plan de Creative Cloud. Yo cancelé el plan, pero de igual forma me realizaron el cobro. Agradezco su colaboración para gestionar el reembolso correspondiente.

I would like to cancel my stock membership. Auto renewal is 26/02/2018 today is the 25/02/2018. I do not want this to rollover!!! When I tried to cancel a few days ago the option to cancel was simply not available as it was not visible. Today it became visible however want to charge me a $230 cancellation fee!!! This is not right. I was told about 9 months ago by a rep on the phone that I needed to wait until the annual renewal date to cancel without any fee. And now when I do that, it want to charge $230. This needs to be resolved. We want to cancel!!!!we have done everything right.

Some Adobe Stock Free Assets include the Artist's graphic shown printed on a T-shirt, does that mean the artist authorizes their graphic to be printed on a t-shirt?  A.  For myself ? B. For commercial re-sale? (I'm guessing the Extended License is required).  Asking specifically for the designs that include a T-shirt withthat graphic. Are the graphics requiring payment different from the Free to Download graphics that also include the T-Shirt in the design?  A handful of artists display their graphics on T-Shirts.An example, this artist has numerous designs in their portfolio displayed with the graphic printed on a T-Shirt. Here is one of their Free Stock Assets. See Example Below of a FREE Adobe Stock Asset shown printed on a T-Shirt.

Good evening all.I made a Adobe Stock plan for 40 licenses per month as an annual plan, after 3 months (today), I changed my plan to the 10 licenses. in the instructions it was written what part of the amount would be refunded, and i was automatically charged for the new plan.Do anyone knows if i can be charged for the rest of the old contract? (40 licenses)

Hi all, I'm trying to open a PSDT from Adobe Stock but when I do I get a popup saying that Apple could not verify it's free of malware. Has anyone else encountered this? Is it for real? If not, is there a workaround?Thanks!                                            File #:  1262837602                                        

Hi there. I work in a team of designers and we are having issues with the length of some of the file names of stock images. We work under extreme pressure at times, chasing tight dealines so changing file names is not a top priority. Some of the file names are really unnecssarily long and this causes issues when we package our InDesign files. Is there any chance Adobe could limit the length of file names on Adobe Stock? File names that are more than a few words seems totally unnecessary. Is it just us, or is this a wider issue for other subscribers?

Bonjour,Savez-vous si nous pouvons télécharger gratuitement un fichier audio sur Adobe Stock avec une licence Adobe Creative Cloud entreprise ? Après l'ajouter comme jingle sur un autre fichier, les intégrer dans une bande de montage et exporter l'ensemble ? Merci d'avance,Cordialmente

I recently purchased 15 credits and licensed 2 images that were not required. Is there any way to refund these credits? Kindly help.  Asset IDs: #870578008 , #1107833862

I have an Adobe license with multiple user profiles. I would like to transfer my Adobe Stock subscription to one of the other profiles under the same license. Is this possible?Thank you in advance for your help.

Hello, everyone, I’m trying to cancel my subscription before it renews for a new year, my due date is June 26. I’m reaching out a week in advance, but Adobe is asking for a 300 € cancellation fee. Seriously??Thank you in advance for your quick reply.