Questions

Dear Sir or Madam, I am contacting you regarding a specific picture we purchased from Adobe Stock (#459477114, attached). This picture could be the key visual for our upcoming milk marketing campaign for Africa.The milk industry is subject to several regulations and in order to use the photo, I need to prove the age of the baby. Could you provide me with the baby's birth certificate? If this is not possible, could you give me the author's email address (Halfpoint) and I will try to reach him. Best regards, Alice Joie

Can I use Adobe Stock's extended license to add vector resources to designs in animated digital products and sell them?

I just purchased an image 387016393  ( rainbow) In which description says transparent. When I apply it in a layer in photoshop it doest look transparent. Couel you please check it for me. Thank you

Please cancel my stock account. I had not selected for it and it is ridiculous that you would charge for it without my permission.   [Moderator moved the thread to the correct forum]

Hi there,I am interested in staring an Etsy shop with content such as wedding invitations, custom stickers, thank you cards, etc. and sold as either digital downloads or as physical products.Before I begin, I want to ensure that everything I will be doing is legal.-Is an adobe stock image okay to be used in a design for such content? I would not be selling the stock image itself, but the image would be used to create something that would be sold.-Does an adobe stock image need to be altered in any way for it to be okay for resale?-Do I need to buy an extended license or is a standard license sufficient?Thanks for the help!!

I am looking for a world map in Illustrator. I thought the stock item in the subject line was a good choice but only once I licensed it, could I tell that the countries don't look accurate. Specifically the european countries that can't be seen in the preview.    I would like to get a refund for this item. Thanks, David   [moderator corrected topic to Asset Quality]

Hello, I tried to reach the Adobe Support, but via E-Mail no reply and also the chat was just an algorithm replying to my request and no human.I am from Germany and I want to put a film I created on a streaming plattform which would make some money. I have the normal audio license for the 4 audio tracks I also used in this film, but it seems that I need to have an advanced audio licence for my purpose, but this is just possible for companies to purchase. I am not a company. So how can I possibly licence the 4 tracks I used in this film from Adobe? And how much would that cost?I am happy for your help!Thanks.Kind regards,Isabelle

Hi,I'm having issues that vector images downloaded from adobe stock aren't transparent even though the appear to be on Adobe Stock. I've seen posts that you can work around this by opening the file in illustrator and turning off the background layer. However, I don't have an illustrator license. Other services provide ways of getting transparent images without this, like making .pngs available. Is there a work around? I've purchased images that I would like to use as advertised. Any help would be greatly appreciated.

Hallo!Ich habe Fragen zur Verwendung von Adobe Stock- Bildern in social media.  In den Nutzungsbedingungen von Adobe Stock heißt es: "4.1 Allgemeine Einschränkung. Sie dürfen nicht:(a) das Werk auf eine Weise verwenden, die es Dritten ermöglicht, das Werk als eigenständige Datei oder in einer Weise zu verwenden, herunterzuladen, zu extrahieren oder darauf zuzugreifen, die über den Umfang dieser an dem Werk erteilten Lizenz hinausgeht;" Gibt es - wie bei Fotolia - Bestimmungen zur Auflösung (z.b. 1000 x 1000 Pixel oder "Social Media optimiert (72dpi und Copyright-Info)"), wenn ich Bilder in social media poste?Jeder Nutzer kann auf Facebook und Instagram Bilder downloaden und weiterverwenden. Ist es dann überhaupt möglich Adobe Stock- Bilder bei Facebook und Instagram zu veröffentlichen?Muss ich dem Fotografen einen neuen credit für die unbearbeitete Verwendung seines Bildes auf social media gewähren? Vielen Dank für die Hilfe!Mareike

How can I get support from adobe stock direcly? the Virtual Assistant is not able to reply to issue. my problem is: I updated my plan a few days ago, and since then, I have lost access to over 100 assets that were previously available to me. I have not been notified that I may lose my assets after updating my plan. 😞

It would be nice to have a way for users to put tags on images. This post is about AI generation and the labeling crisis. It could be exploited by bots and the like, but I personally think this could be a helpful tool overall. The Idea:Create a button or link that allows a user to apply a tag (from a list of existing tags) to an image.If I find an image that is a photograph of a crying girl, I could tag it as "Photograph" "Crying" "Child" or something like that. User applied tags could possibly help users find more accurate stock images. Images could also be tagged with "Generative AI." It's no secret that a huge number of AI generated images are not labeled. Tags could also be used to search and find images like tags on a shopping website.Discuss?

Hello everyone,   Got a problem I subscribed for the adobe stock free trial, I downloaded a video of a owl with a quality of 1280 x 720 what is a standard resolution. And now I got a bill of 77,43 € and didn't count on my quota. Can Adobe help me with this cause this is for me a program mistake.    Order number: AE01438600495CBE   Thanks for your help Nate

Salve, sono italiano e non riesco a contattare Adobe perchè ho un abbonamento con un pagamento in elaborazione e non posso fare nulla. Come contatto Adobe?

This is a pretty succinct explanation of why I'm canceling my Adobe stock subscription. I don't know what this artist's portfolio name is, or whether her images are properly tagged, or even good, and I don't care. Too many times I've licensed an image from a too-small preview, only to discover that it was AI. Please don't tell me how artists are required to label their images. See my previous post where I found dozens of images in under 5 minutes. If Adobe is ok with someone creating and spamming a portfolio with 600+ images in 2 months then their platform is hostile towards actual artists. I can be my own 'prompt engineer' at any time. As anyone who remembers those clipart CDs in the 90s can attest, more does not equal better. I want a stock service to be well-curated, and selective, not a dumping ground for quick-money AI content. https://twitter.com/icreatelife/status/1605392730980585475   

Hello, I am a free user of Adobe creative cloud, I would like to know if the files (videos, audio, etc.) are royalty-free, for example to create a website, flyers and others

So, a couple months back, i tried a free month of 10 free pictures, but when i wanted to cancel that subscription, as i didn't want to pay for this, I didn't have the option to do so. Then for the last couple of weeks, i've been getting emails about my payment failing, which is because i didn't have money on my account at the time. And while this was going on, i still couldn't cancel my subscription. Then today, 275 dkk was taken from my account, which I didn't want and tried several times to cancel, they still took the money. Then when i actually canceled now, it said it would take another 1375 dkk, which doesn't make any sense on earth to why it would do that. So what i'm getting at, is I want my 275 dkk back, and i won't be charged for a mistake made by your site.

How to contact adobe regarding subscription? Money has been deducted from my account because I had the trial period on adobe stock, and when I was going to end it before the end of the month and money was going to be deducted, it said that I could not end my subscription because I had nothing. Nevertheless, money has been drawn

I cannot license video asset

Hi, I have licensed an image that was worth 48 credits!  #294710563 I would like to remove this was not something I wanted.  

One time I downloaded a photo from adobe stock, but then I didn't see any information about the start of the trial period or the like. After some time, 2 days ago, I received information from my bank that I had been charged for Adobe Stock. I immediately canceled my subscription and would like to know if there is a refund for this accidental subscription?   [Moderator moved the thread to the correct forum]

hi! it turned out that adobe took my money and i didn't know about it. i have plan here (i pay for all apps on creative cloud) and yesterday it turned out that since two months i've had another plan - adobe stock. I can't cancel this plan because i will have to pay almost 200€ and it's too much for me because i'm a student and i've just started my studies. Is it possible to get my money back or to cancel the plan without paying? or maybe replacing it with my actual plan? or i just have to pay these extra money? 😞

Hi, Just wanted to note some images I found while looking for paleoart that are clearly generative AI but not labeled as such. The quality with this creator ("LucaszDesigns") is also an issue on all of their paleoart. For example: https://stock.adobe.com/images/compsognathus-longipes-group-of-dinosaurs-from-the-late-jurassic-period-3d-paleoart/540095638?prev_url=detailhttps://stock.adobe.com/images/compsognathus-longipes-in-the-forest-group-of-dinosaurs-from-the-late-jurassic-period-3d-paleoart-banner/542499773?prev_url=detailhttps://stock.adobe.com/images/pachycephalosaurus-dinosaur-from-the-late-cretaceous-epoch-3d-paleoart-background/540095006?prev_url=detail And in general I just want to reiterate the importance of Adobe being able to identify and clearly label AI art, even those submitted before the December 2022 naming/labeling policy. It is really dragging down the value of my subscription when I have to slog through all of these trash images that look OK at

I'm very tired of this company and I can't wait to get out of my subscription, if I ever get to talk to someody. I'd like to issue a formal complaint, but there's no way to do that. Hopefully someone will see this post and help me. 

I went to close the image and double clicked resulting in using credits to purchase the image which i do not want and won't use. Is there anyway to get those credits back? 

Bonjour,En achetant une photo ce matin, un message d'erreur est apparu. J'ai recommencé... résultat : 5 crédits utilisés pour l'achat d'une seule photo. Merci d'avance pour votre retour.