Questions

Good-Day,   So, I get billed on the 1st of each month for Adobe Stock. Perfectly fine. However, I am no sitting here on the 5th of the month and I have not been allocated my 10 Asset Quota in order to download.    Does anyone know why this is happening?

Hi, I accidentlly clicked license audio clip  #331453631 but only meant to play the audio clip. Can this please be reversed? Any help would be greatly appreciated.

I signed up for an Adobe stock trial. I did not wish to continue however I missed the trial end date and so was happy to pay £23.99 on 29th September 2022 as it was my own oversight. Even although I cancelled the trial I am receiving messages every month to say that my payment has failed. I have since changed my account and it would seem the only way I can "manage" my account is to update my bank details which I do not want to do for obvious reasons. I am finding it stressful to revive these messages every month. I have canceled this service. Please stop trying to take the funds form my account. Thank you. 

I found a very serious plagiarize problem. The "4am" logo is used as a team logo of Chinese Pubg Club "4am" which is very similar to the logo "Spartan warrior" created by Makstrv.  4am benefits millions dollars a year, but I don't think that they buy this license.  So my question is: 1. Do you guys know the email of Makstrv so that I can contact him immediately about his serious problem. 2. Do you guys know the process of authentication of plagiarizing? 3. Can anyone please contact Makstrv about this problem? My email is [Moderator deleted private information. Please do not post private information like e-mails and phone numbers],  if you need any information, please contact me.

Hello! I have used stock photos on Adobe CC to create a temporary website. Can I use those in my permanent website or are those proprietary to Adobe CC? I see credits on the temp site for a few of the photos. I will retain those credits, of course, and add a credit to Adobe CC for them, as well. Thank you for your help! I've searched this board and didn't find an answer.

Hello! I love using the Adobe Stock subscription. I do the 10 downloads a month pack, and it works great. But now that it's time to invoice, I need invoices for specific images that I have downloaded. Is there a way to get specific dummy invoices so that I can bill for the 7ish images that I used for a client? Thanks!

Plan rozpoczęłam 2.12.2020, dziś - 02.12.2022 chcę go zakończyć i nie mogę! Adobe chce naliczyć 160€ kary! Nie rozumiem tego. Nie mogę znaleźć pomocy! 

Ho attivato il periodo di prova gratuito di Adobe stock fino al 4 dicembre ma l'addebito dell'abbonamento è avvenuto il 3 dicembre,un giorno prima della fine della prova e quindi prima che potessi annullare  la sottoscrizione. Come posso avere un rimborso visto che non era mia intenzione pagare il mese di abbonamento 

A client has recently asked me for the working files of a doucment I put together for them containing several free Adobe Stock images. How can I legally give them the document with the links to the images? Does this breach licensing terms?

Hi,  I accidentally click the licence button on a random image (#169065816). I did not even realise there was a licence button, and there was no popup message asking users like, "Are you sure to licence the image?" before licencing it, which made me feel like I was scammed.  Is there any way to unlicense the image?  Many thanks. 

J'ai acheté le fichier vectoriel 545225460 qui se révèle être une image aplatie dont les éléments ne sont pas sélectionnables, l'image n'est donc pas modifiable et cet achat m'est complètement inutile. @Contributor1 une solution ?   [Moderator corrected the topics]

In 2021 my card was charged for Adobe stock unbeknownst to me. Didn't realize it until I was looking at my account to switch my card for auton renewal for Photoshop this September. When I contacted Adobe through Chat I told them that the original payment method had been closed and no longer existed. I was given a link to provide a new card in which they could process the refund. I thought nothing of it until I never received the refund.    I have been going around in circles trying to get my money refunded to the correct card. I have contacted the bank that the original card was through and confirmed that they never received the payment because my account was closed. I have talked to about 5 supervisors who say they'll call back and resolve it. I have barely received calls. I have talked to numerous individuals and one even offered me $130 less than entitled and told me he was sorry that was all he could do. I've been told over and over (including in an email this m

I would like to cancel the Adobe Stock 750 assets monthly plan from my personal account, but the option for the cancellation is not there. All I see is "You'll be able to manage this plan shortly". I do not wish to use the plan any further and I would like to cancel the subscription immediately, before renewal.  Can administrators cancel the subscription, since I'm not able to? Thank you and best regards! Ales

Hi. Would purchasing an extended licensed vector image automatically delete the purchased image from the Adobe Stock library? Let me explain better: will the resource purchased with an extended license still be available in your distribution and therefore could it be purchased again and used by further buyers?

Richiedo al team di assistenza cliente di annullare il mio periodo di prova gratuita delle 10 foto al giorno poichè non sono più interessato. Aspetto la tua conferma di avvenuta cancellazione.Grazie

Bonjour, J'ai fait tout un montage avec un musique téléchargée sur Adobe Stock Audio mais au moment de rendre mon projet, la musique n'apparait plus et je ne peux donc plus acheter les droits. Y a t-il un moyen de la récupérer ?

I accidentally licensed a Stock template that I did not want. Is there a way to undo this? #181073783

Hallo, ich habe beim Anmelden für das StockAdobe Abbo ein Tippfehler in der E-Mail_adresse und bekomme daher keine Bestätigungsmail. Wer kann mir Helfen? Ich finden den Support Chat nicht mehr.Danke.Grüße Heike

Disappointed that there are no Cyber Monday Specials.You guys can't let us have Buy 3 get the 4th FREE special on Stock Videos.Where's your Christmas spirit!?! Dmax

I have downloaded four images, all of them stating that they have transparent backgrounds, and all of them do NOT have transparent backgrounds. Am I doin somehting incorrectly? The file numbers297584840 291804726 541478496 540908905  Please help as I've already wasted four credits on this. Thanks!Julius

Can I use an image with a Standard License with a YouTube video expecting 1000 or 2000 views, which is less than 500,000. Do I need to write "Image License: Adobe Stock Standard License" in the video description on YouTube when uploading? Can I acquire an extended license if the video reaches more than 500,000 views at that stage or are all videos posted to YouTube subject to the Extended License independently of the number of views, even if it's just 50 views? Thank you!

Hello,  I am looking for stock images of employees, wearing branded uniforms. (e.g. an image of a Starbuck employee wearing the starbucks apron, or an image of a McDonalds employee wearing something with a mcdonalds logo). I haven't been able to find this on Adobe Stock, and I was wondering if Adobe has any such photos, or if there is a restriction that prevents these images from being available? Thank you for any help or suggestions! 

How do you resolve with Adobe or where do you report it, that an image that was supposed to be a vector is just an image in illustrator and its not even embedded? I know I only want vectors, so did I just waste a download?https://stock.adobe.com/images/silhouette-of-diver-coral-reef-and-underwater-cave-on-a-blue-sea-background-vector-illustration/194099158?prev_url=detail 

I purchased the entire Adobe plan back in Sept. I was given several free plans and Adobe Stock was included. I tried out I think 6 or 7 photos and that was it. I did not want the service so I was under the impression that I had cancelled it. Well I guess I didnt or I cancelled another trial and thought I had. Long story short we were billed $389 for the entire year of Stock. I tried about 10 times to get it resolved through the chat feature and kept getting cut off, dropped, and got absolutely nowhere. Well today I thought it would be a good idea to try and call and get it resolved. I was met with resistance, rudeness, short and belittling answers, and then after 4 calls I was put on permanent hold. I did get quite irritated from the abuse so they must have been having fun with me. Unacceptable Adobe. I have been using Adobe products since the early 2000's and this has really really made me start rethinking my software. I would like a real adobe employee to contact me so we can ge

I'd like to buy a subscription to Adobe Stock, I yet have Photography plan.I need some information, it's my first time on stock photo.Is the license perpetual? It seems so, but I'd like to be sure.I'm not an agency, I will use photos only on my posts on blog and social media, I will be able to do it? And eventually with what limitation?What limitations will I have, specially after subscription end?May I use photos on advertising?May I editing photos in Express or Photoshop or any other software?There's a subscription including Photography plan and Adobe Stock, as I could save money?May be some questions will appear naive, but my knowledge is basical.Thank you very much.Michelangelo