Questions

У меня возникла ситуация, которую я хотел бы прояснить. Некоторое время назад я создал тестовый аккаунт Adobe Stock, чтобы понять, как всё работает. Тогда мне было меньше 18 лет. Похоже, теперь этот старый аккаунт мешает мне использовать мой основной — новый аккаунт, который я создал, чтобы начать монетизировать свою работу. Я хотел бы использовать только одну основную учётную запись. Однако, насколько я понимаю, Adobe Stock не позволяет создавать несколько учётных записей. Подскажите, пожалуйста, что мне делать в этом случае? Можно ли удалить или деактивировать мои старые тестовые учётные записи, если я не могу войти в них, потому что система считает, что мне меньше 18 лет?

Hi there, I purchased a license for a Premium Photo by accident which was more than 1 plan credit. I was just in automatic mode for licensing an image, and just clicked through the purchasing without realising it was a significant amount more credits. I noticed right when I clicked "purchase"  but before i could even cancel, it completed the purchase. Can I get the credits refunded to me at all? I have not used the image.  

Hi!Long time adobe user. Today I downloaded about 12 images to create some email assets. After downloading I zoomed in on one of the photos that was created by AI and realized how terrible it was. It's unusable for me, but that's not the problem as I have unlimited downloads plan. I wanted to bring it to Adobe's attention since someone else may purchase it. The problem is with the person's face in the image..the eyes look demonic and the chin looks like it was cut and pasted from a magazine. It's truly horrible:https://stock.adobe.com/images/multiethnic-startup-business-team-on-meeting-in-a-modern-bright-open-space-coworking-office-brainstorming-working-on-laptop-group-of-coworkers-walking-around-in-motion-blur-generative-ai/952237309but not something you can see with a quick glance while doing a search. It's a quality control issue and people spend a lot of money on stock imagery, so I hope the Adobe folks can monitor this sort of thing much better..attached is a screen grab of what I

Hi, I am a new contributor, I contribute "vector semaless pattern" - manual. I work fulltime, close to 100 approved files now. Just want to know what is the  earning and growth poential in this category, let's say with 120-150 files??? Didn't see any download so far. Being a fulltimer at stock, I am still hopeful but not seeing any result to far. Any suggestions/experience is much appreciated. Thank you. [N.B. I will delete the post in future]

Buenas tardes, Veo que en algunas fotos que miro en adobe stock hay elementos que me parecen hechos con 3D. No sé si hay programas o complementos 3D en photoshop pero lo miraré, porque me interesa.De todas formas, en los últimos años he aprendido y trabajado con algunos programas 3D y realiades virtuales, etc. del tipo Blender, Reality Capture, etc.Después de hacer una imagen o escena  terminada en ellos consigo hacer una foto convencional (jpg, png...) que se hace totalmente en el ordenador y desde el ordenador con mis indicaciones pero dentro de estos programas.¿puedo subir estas fotos resultantes para la venta en la plataforma adobe stock?Gracias y un saludo

Beste Adobe,Ik heb het abonnement vandaag opgezegd, maar er is wel voor de komende maand €29,99 van mijn rekening afgeschreven. Krijg ik deze nog terug?Anders wil ik wel nog voor de komende maand de licenties krijgen waarvoor ik betaald heb.Vriendelijke groet,Kenneth van den Hoven

I was Billed on September 13 for my plan (3 assets per month). As of October 7. I have zero credits. I am curious how do I get an anwer and what am I paying for?

Hello Adobe Support,I would like to request a refund of US$7.87 (tax charge).I had already cancelled my Adobe Stock monthly plan earlier this month, but my Visa card was still charged twice this month.Could you please help review and refund the charge?Thank you for your assistance!

I have approximately 1000 images in my profile. I recently suffered a catastrophic episode and lost all my Lightroom catalogs, which identified all the previously submitted images.  I have all the images on storage media and want to rebuild the catalog.  My question is, how do I identify which of my images have already been submitted, so I don't get massive rejections for the ones already in my profile.  Is there a way to determine the filename that each image had when it was submitted.  I'm hoping not to have to visually compare each one with the thousands of images on my local drive.

I was looking through my licensed stock assets and this month there was a download for a template. I have no recollection getting asset ID #423238174. Can this be removed from my library?

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

Hello I am unable to access or download the image with the following product code from my account: Product Code 1276440376 However, the same image can be opened from another account. I would like to purchase and download this image using my own account. Could you please help me understand why this issue is occurring and how I can resolve it? Thank you, Batuhan Bartu Bebek 

I have an account with Adobe.  I'm trying to download some assests and it's trying to charge me even though my monlthy membership has went through on Oct 7th and not due again until Nov. 7th 

Is thre a way to use the new Stock Search function to request only free stock images, not including free trial stock?

Hi,since yesterday i can't connect to my account for buy one videowhen i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginxsomeone can help me ?cdly

Continue to be charged but cannot cancel my subscription.  Its this endless circle of contact support but then the chat button does not work.

as I wrotelooking for answers, google wrote:"Go to the Adobe Stock website.Click on the Favorites icon or navigate to the Favorites section under "Your Stuff".but I cant find favorite.

Buenas tardes, Entre varias formas de ganarse la vida soy profesora, y también recibo cursos de actualización que me ofrecen o que yo misma me inscribo. POr tanto, a veces como profesora y otras como alumna, en ocasiones tengo acceso a licencias de adobe temporales académicas para esos cursos.Ahora mismo voy a disponer de una por unos cursos de postgrado universitario que recibo hasta febrero.Es una oportunidad para mí para conocer mucho mejor y aprender más de photoshop y estoy muy contentaQuería saber si en estos meses puedo utilizar este plan para arreglar un montón de fotos (que me habéis rechazado y otras nuevas) para subirlas a la plataforma y ponerlas a la venta.Aunque tenga una licencia académica gratuita ¿los resultados de lo que haga con ella estos meses puedo ponerlos a la venta en la plataforma de adobe stock?Gracias y un saludo

I don't know if I'm saying this correctly.  When you purchase stock images (backgrounds) that have multiple images (backgrounds).  How do you separate them so that you can use 1 of the 3 images that you really like.  I am trying to make a book cover but I licensed a collection of 3 but I only want to use one of the backgrounds.  How do I separate it from the collection to use the one I want.  Please explain the steps or process.  I am a beginner with adobe illustrator, indesign and photoshop.  Any help will greatly appreciated. I have attached an example 

Hello,I’m unable to access or download the image with the following product code from my account:Product Code: 1276440376However, the same image can be opened from another account. I would like to purchase and download this image using my own account.Could you please help me understand why this issue is occurring and how I can resolve it?Thank you,Batuhan Bartu Bebek

Hello Adobe Support,I have recently created a new Adobe Stock Contributor account. I am trying to upload and submit AI-generated images that follow all the submission guidelines.Here is what I have done for each image:Uploaded JPG images (high resolution)- Added a proper title and at least 5 relevant keywordsSelected the correct category (such as "Landscape")Marked the content as "Yes, it is AI-generated"Selected "No release is needed"There is a green checkmark under the imageStill, the "Submit" button remains inactive (greyed out), so I cannot submit the image.I've tried using different browsers (Chrome, Firefox) and even different devices, including incognito mode. The problem persists.Could you please check if there's an issue with my Contributor account or if this is a bug?Thanks in advance for your help.

I accidentally made a withdrawal from Adobe stock to a blocked Paypal account. Is there a solution?

Je souhaite résilier mon abonnement. Il me reste 17 jours avant la fin de mon abonnement, qui expire le 4 novembre. Je vais être facturé 17,84 CHF. Quand puis-je résilier sans frais ?

Hello, I started my free month trial with adobe stock. I wanted to learn adobe acrobat but it was dificult to lean. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use. Can anyone could tell my If I can do something, and what happen when I don't pay for it. Regards

Hi guys,  I recently licensed a capabilities statement (https://stock.adobe.com/images/capability-statement-template-design/653590121) , but I am unsure how I can access the editable version of it so I can begin using the template. Neither downloadable options produce an editable template - just a single, standalone image.  Anyone have an issue with this as well? Can you provide any guidance on how I can actually access the template? Attaching an image of what the download produces.