Questions

Hi all, Does anyone know how to filter all AI-generated images out? It's been a REAL nightmare lately. I can generate some images myself. Don't need an expensive stock subscription for this.AdobeStock is turning into a garbage. How is it possible AI-generated imagery is labeled as photography? Any advice?   

I signed up for Adobe Stock Images, thinking I would use the credits. I found that I did not use it much and tried to cancel. They offered me a plan at a lower price. I first thought, why couldn't the plan be at the lower price right from the beginning? I say, "No, thank you." Then it got ugly. I am told that I have to pay for the entire year to get out of the contract, AND by canceling, I will also lose all my existing credits. WHAT THE ACTUAL EFF? I paid for those credits! I honestly do not recall agreeing to this term... I am vigilant about contract terms, but I must have missed the small print on this. So I am (begrudgingly) fine paying for the year to terminate BUT to take away my credits that I have paid for? That seems shady to me.

I have tried and tried to get a customer service person to contact me as the scam of a "free trial" where you can't cancel.....which I tried to do the very same day as I was lead down the primrose path....and still all I get is that I haven't paid as I took my information out as I DON'T want the free trial or the program.....How do I get a customer service person to call me?  

Hi All,I have the Photoshop + Adobe Stock Creative Cloud for individuals – Photoshop + Adobe Stock (10 assets a month). I want to use Adobe Stock images on my post, disucssing various topic. Can I use Adobe Stock images to do that without it being labeled or considered copyright infringement?  For example, I might discuss shoes, sneakers and make a post about old sneakers and new sneakers. "Nike used to make this shoe and it was good. But now, they've discontinued it and replaced it with this:" Showing an image downloaded from my Adobe Stock plan of both images. Is that okay to do? Can I use the images from Adobe Stock for visual in my post?

Hello all,I am confused. I bought a nice background described as mockup with a text as an example on it. When I bought the license and downloaded the file it turned out to be a high resolution jpeg?? What now? I cannot exchange the text of a jpeg. Can I? Please help! (See examples from contributors like rawpixel.com or georgejmclittle)

Hallo, seit dem Update habe ich leider Probleme mit meiner Bibliothek. Bilder werden von Adobe Stock nicht übertragen.   Zusätzlich kann ich folgendes Bild nicht lizensieren (wobei mir durchaus 2x Lizenzen abgezogen worden sind, bekommen habe ich es allerdings nicht): https://stock.adobe.com/de/images/los-angeles-skyscrapers-at-night/191590804  Folgende Fehlermeldung erhalte ich jedes Mal, wenn ich einen Download versuche: Konnte nicht heruntergeladen werden – Das hat leider nicht geklappt. Versuchen Sie es noch einmal, oder wenden Sie sich an Ihre Organisation.   Ich hoffe, dass mir jemand weiterhelfen kann/ das Problem bald behoben wird. Und wie bekomme ich meine zu viel "bezahlte" Lizenz zurück?   Vielen Dank und viele Grüße Fenja

Hello Adobe Stock Community and Support, I need help with a licensing issue. In September 2023, while I was in Turkey, I licensed and downloaded an image from https://stock.adobe.com/tr/. The file with no watermark is saved in my Google Drive with a creation date of September 27, 2023.  Now, I cannot find this image in my License History, and it is no longer available in the Turkish Adobe Stock catalog. However, I see that the same image is still available on other regional versions of Adobe Stock (for example, the UK site). The issue is that I am facing a copyright claim from Copytrack and need official confirmation from Adobe that I properly licensed this image from the Turkish site. I do not have the original Adobe Stock image ID, only the image file itself (JPEG, 2039x2057px, no watermark, the file is renamed) and a screenshot from Google Drive showing the download date.Could someone from the Adobe team please help me resolve this issue? Thank you

Darf man lizenzfreien Stockmodels Bandgen oder Orthesen an den Körper retuschieren oder gesondert ein Modelrelease notwendig? Ist es ein Sensibles Thema „Medizinische Produkte“? Sind redaktionelle Zwecke evtl. ausgeschlossen?

Is there an option to add info, when buying e.g. extended License on behalf of a Client from Adobe Stock, for which Client I am buying it?

Are there any copywrite restrictions to using licensed stock photos for tracing to use in surface pattern design, for instance, say tracing a fish from a photo then using that tracing to make a pattern design?

Hallo, wie kann ich meine Fotolia-Lizenzen (vor vielen Jahren erworben) weiter verwenden? Die Anleitungen zur Migration verweisen auf eine Fotolia Loginpage, die ich nirgends finde, bzw. von der auf die Adobe-Hauptseite umgeleitet wird. Ich erinnere mich nicht genau, ob ich eine Migration schon einmal (ebenfalls vor einigen Jahren) vorgenommen habe, denn ich besitze ein Adobe Account. Dort finde ich in der Lizenzen-Liste leider meine Fotolia-Lizenzen nicht. Meine alten fotolia-Zugangsdaten habe ich noch. Wie kann ich meine Fotolia-Lizenzen wiederfinden?

Bonjour, Je souhaite connaitre la date de fin de contrat mais il n'y a aucune date indiqué dans mon compte. Je me suis abonnée en contrat annuel avec paiement mensuel le 27 octobre 2024. A quelle date dois-je résilier pour ne pas avoir de frais ? 

hello, how do cancel my subscription to stock?

How do I report stock images with incorrect titles or tags? I use a lot of stock photos of plants and animals and I search by specific species. In the process, I often find carelessly described photos with the wrong species name in the title. Example included (obviously not an oak of any kind, it's an alder or other Betulaceae species) but this isn't limited to one image, it's a widespread and recurring problem when browsing stock nature photography. There is no option for "incorrect title" or "incorrect description" in the flag button menu, so I don't know where or how to report these issues so they can be corrected.  It's frustrating to be looking for something specific and see a bunch of unrelated content in the search results, and it concerns me that users who are unable to identify these plants or animals at a glance may unknowingly use a misidentified image in their content.

Editorial use must not be misleading or deceptive. = ?What is mean?Editorial cannot be used for advertising or commercial use?   [The moderator changed the subject for clarity, was “What is mean?”. The moderator cured the topics. Please do select only relevant topics.]

Hallo, ich habe mich in ein Vorschaubild eines Videos verliebt, aber es ist eben ein Video, keine Bilddatei. Wer kann mir helfen, das Bild als hochauflösende Datei zu erhalten um eine 150x70 große Leinwand zu gestalten? Liza ist der Creator, der es mit KI erstellt hat. Ich finde nichts ihn anzuschreiben, mir es als Bild zu erstellen. Ich selbst bin zu unfirm was alles technische angeht. Im Support will man mich abwimmeln. Wer schafft es? Bitte bitte, es ist die Datei 1046699289. Noch lieber mit mehr Rand für den Umschlag der Leinwand. Ich bin so verzweifelt. Tausend Dank.

Dear all,apologies if this has been solved before, I haven't seen it. We have accumulated a number of stock credits via the subscription that adds 25 credits a month. We do not need the subscription on that account any more and cancelled it. What will happen to our credits, will they remain usable for purchases until the amount is depleted?Kind regardsBSG

There is a nude image in stock that is associated with the keyword 'Shiva'. Request you to either remove the image or disassociate the keyword form it immediately.Image link: https://stock.adobe.com/in/images/no-idea-what-to-wear/33034009Thanks

Can Adobe Stock free images be used in a Youtube video? I'm confused about this because I asked ChatGPT this question and it said that Adobe Stock free images can be used in a Youtube video as long as the image isn't marked as for Editorial Use only.  But in this discussion, someone was told that it requires an Enhanced licence. https://community.adobe.com/t5/stock-discussions/using-adobe-stock-images-with-standard-license-on-youtube/td-p/10128918 Can you please clarify this. Thanks.

The mogrt would be used for a lower third name and title. The video would be posted to YouTube. If so, I'll need to avoid using Adobe Stock.

Hi everyone,I have (or had) a monthly Adobe Creative Cloud subscription and I just noticed that my card was charged twice in the same month.Does anyone know why this could be happening and what I can do about it?I don't speak English well, so it's difficult to contact Adobe directly. Any advice or shared experiences would be appreciated.Thanks in advance!

Hi, We, a company, produce and host websites for clients, plus make some printed publications for them.We wanted to move away from the previous stock library we used, for reasons of cost, and worked out that if we bought 2 x 40 monthly asset packages with Adobe Stock, that would cover our needs going forwards. I contacted Adobe through the help chat facility to ask if it was possible to have 2 concurrent 40 asset packages with them for the same company. The answer was yes, but the support assistant (sales rep?) then looked at what we currently had with Adobe. This was 3 x Creative Cloud All Apps plus 2 copies of Acrobat Pro. He came back and said there was a deal that gave us unlimited Adobe Stock if we had 5 x Creative Cloud All Apps Pro for Teams. As we will need an extra CC licence anyway in a few months time, and the price of this (plus adding on one Acrobat Pro) was not much more than we paid originally for the CC plus the original stock library, we went ahead.A day late

I want to transfer my licenses and libraries into my TEAMS Stock Photo Account.I have about 1,300 licensed assets in Adobe Stock Photos. (Adobe closed my personal account when we got the TEAMS account)I have 6-Libraries that organize my licenses and items that have been interesting for future projects. These libraries clearly show what has been licensed and what has not been licensed. They contain perhaps 5,000 items total. The only instructions I can find in Adobe suggest transferring one item at a time.  LIFE IS TOO SHORT!I have Adobe storage (not sure just where to find it, but it is about 1 gig) and Creative Cloud Desktop Not sure what level it is)My Computer is an HP Spectre that I just upgraded to Windows 11

I accidentally downloaded a half-res version of an image (#871244029) and then immediately downloaded the full-res version as I originally intended.  Could I possibly get refunded the credits for the half-res version?

I've been reading through other posts about licenses as well as the adobe license terms themselves and it seems like the answer is yes but it would be great if someone else can confirm that I am allowed to use a standard licesnse for an asset to add to a client's website for example. I completely understand that if I want to use the same asset for multiple clients I need multiple licenses. I just want to be sure that I can download assets to use for clients other than myself.