Questions

Hello. I have a question about the usage of stock photos. Can you use a photo from Adobe Stock Photos for a book cover?

Hi,   I'm Celine, and currently work in IT support of my company.   We recently bought a 40 credits Adobe Stock licence from our usual reseller. It was added to our account today, but to my surprise it was automatically affected to all our users. It was supposed to be only for our Communication team, a team of around 10 people, but every one of our users who had an Adobe account received the email welcoming them to use Adobe Stock. From what I read on https://helpx.adobe.com/fr/stock/help/adobe-stock-teams.html  : I was supposed to be able to allocate the licence myself, to a user I had chosen. The goal was to create a group and allocate the licence to the group manager, so that only this group could use the credits.   I've tried locating which user the licence has been assigned to, but to no avail. There is no name listed under the Products section. When I try to edit the licences assigned to a specific user, it simply says "Automatically assigned to all user

I get this message " this site can't be reached" anyone else having this issue?

I keep getting this error notice and cannot license anything. "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." I have tried on Safari and on Google Chrome and i get the same error message. I pay a lot of money monthly and i am losing my credits as not all of them are rolling over and im not able to license anything!

So I currently have a few different stock clips in my timline all carry the Enhanced liscense type. The final distrobution of the commercial I'm working is for broadcast television. I'm trying to find confirmation and clarification regarding which liscense I need to make sure the clips I use are cleared for broadcast television use. Can anyone provide any clarification and/or confirmation regarding the correct liscense to use? I appreicate your thoughts.

Spent a ton of money downloading "Edititable" instagram stock footage and all that downloads is a flat .jpeg or .ai - Neither editable. WHAT AM I MISSING? I can't even magic erase the "transparent" layers because the grid image is baked in.  Here's an image for reference. Yes I've paid for and downloaded the liscenced versions   

Hola comunidad!Ya no voy a necesitar usar mas mi Plan de Adobe Stock pero aun tengo 50 contenidos disponibles para download. Si finalizo mi Plan, piedro estos contenidos o aún puedo beneficiar hasta agotarlos?

I accidentally disabled my account and I was immediately charged the penalty despite being a customer for almost two years. How can I do ????

If I'm using a licensed illustration from AdobeStock as a component of a logo, is there a restriction on that? Nothing in the licenses seems to indicate that stock used as a component is off limits.

HELLO, I AM PURCHASING A SERIES OF VIDEOS FOR USING THEM IN TELEVISION COMMERCIALS. WHAT TYPE OF LICENSE DO I HAVE TO BUY?

Can I use the standard license to create a printed Tshirt? I am not selling the clothing, it is for personal use/wearing. 

Hello, I am the author of a non-fiction book that is using images from Adobe Stock. I have an urgent and important question: do I have to credit each image with the photographer's name / Adobe Stock, or it would just be a plus, out of courtesy? The information concerning this issue is a bit ambiguous I find on Adobe Stock website. There is no doubt that an 'editorial use only' image has to be credited this way, but it seems that all the other images are not required to be accompanied by a credit line.Am I right?Many thanks in advance for your help, we are about to finalise the file for the printer, would not want to make a big mistake 😉 All the best elodie

I licensed the 4K by mistake - I wanted HD ( FILE #: 524340724). How do I get a credit? There should be a way to make HD the default.

A few months ago, I downloaded a bunch of sample clips from Adobe Stock for a video, and now that the client has finally approved all of the footage, I can't seem to find one particular clip anywhere. I even searched using the ID number in the filename. 426514474 to be exact. Is there another way to retrieve this? Is it gone forever? Is there a way to track down the series of clips that it might have belonged to and hope to find a different clip / angle of the same subject? Some of our projects sit in development waiting for client feedback for months. Before we finalize everything, we use these watermarked clips. This client is SUPER picky and technical about footage choice, and unfortunately, this clip that I can't find was one of the hardest to find in the first place! 

Hi , I saved a licensed template (Indesign) by mistake! I want to undo that... but don't know how!Clean Portfolio Presentation LayoutBy Bizz District Studio

Hi, I have a problem with Adobe Stock. I accidentally subscribed Stock membership on Beginning of August  , I have noticed that I subcribed something that unessential  then I tried to cancel this plan but Adobe was going to charge more than Double of the actual price for the product that I did not use ,I did not want to buy, I did not want to subscribe.How Could I get my refund ??

I upgraded my personal account to a team account.   At the time of the upgrade, I owned 100 assets that I had saved up over my two year subscription, and had licensed roughly 120 images +/- 5.   Upon upgrading, all of my assets were removed, and my previously licensed content was switched to a team account, requiring me to use another asset to acquire them.    This was not presented information at the time of upgrade. Adobe chat support has ghosted me over ten times, and I have spent hours on the phone about this. I am told I "canceled" my account, when I did no such thing.    More strange is that at this same time, i get two random charges from adobe that are inconsistent with the normal fee. I believe a prorate. Nobody from adobe support chat has been able to even locate these charges. I'm not sure if they are connected, but somehow I lost all my assets, all my licensed content, and got mystery charges from upgrading. This really has me regretting my dec

Hi, We've got some pack credits and plan credits and the pack credits expire soon but we don't have the option to use them. It's only allowing us to purchase with plan credits so we can't use up the remaining pack credits. How do we use these please?

Hello, We are trying to create an API request to buy Adobe Stock assets (images) but we need to generate a Barear token and add it to the authorization header to do so. We are following the guide found here: https://developer.adobe.com/stock/docs/getting-started/03-api-authentication/#generate-an-access-token but it seems to be outdated as it is missing some of the information and contains old links, for example, https://www.adobe.io/content/udp/en/apis/cloudplatform/console/authentication   For complete information about creating access tokens, see the Adobe I/O API Authentication Guide . Here you will also find examples of creating JWTs using Java and Node.js.     Could you please help with the details that are needed to generate my Barear Token, what data I need to pass and to which endpoint or link to the existing guide, please.   best regards

Hello,Unfortunately, we bought a wrong picture by mistake: #335599451Is there any way to reverse this purchase or return the licence?I have already delete the picture from my pcThank You

Hi,I have a problem, I started using Adobe Stock in June.I wanted a one month trial.I was sure I had finished my subscription, but it turned out to be extended for a year.I don't need Adobe Stock, how do I cancel my subscription without paying?Please helpUla

Hi, I have a subscription to Adobe Captivate.  Where can I find images to download for captivate?  Is Adobe Stock included with a Captivate subscription?

I downloaded a jpeg version of https://stock.adobe.com/images/minimalist-financial-planner-bill-debt-payoff-log-monthly-weekly-budget-saving-income-expenses-account-credit-card-goal-calendar-pages-templates-collection-set-of-vector-ai-eps-10/401112554?prev_url=detailIt was perfect, but a bit low quality for my purposes; I downloaded it again as a vector, and rather than the whole image coming through, it only gives me the bill tracker sheet. I've searched and searched in my AI to see if there are other pages in the download and there aren't. Does anyone know what the heck is going on? Is this common with the 'package' images? 

When downloading the grunge/distressed border file at https://stock.adobe.com/images/set-of-grunge-style-frames-black-on-white-background/289095065?prev_url=detail I was sad to find that the file it actually downloads is a set of arrows. While they're lovely arrows, they are not what I need to complete my project, and there doesn't seem to be a way to just report through the stock site that there's an issue with the image. Any advice would be great because I'm sure my manager would appreciate our image credits being used for images we actually need. Thanks! 

I have never heard of a more shady business model in my life. I signed up for a free trial, only to be told I cannot cancel without paying it. Today I received a call saying they would like payment for the first month and second month. Even though I haven't paid for the first month in the first place. So they have you locked in and keep charging you monthly for a service you can't even use until you pay to cancel. If you have been screwed by adobe please email me at [removed personal info]I'm putting together a case for a class action lawsuit.