Questions

Hi there,I hope someone can help. When searching through images I clicked the licence button by mistake and now have an image I don't want. #270009564Is it possible to have the image credit refunded if I delete the copy automatically downloaded? Is there any way to have an 'Are you sure you wish to licence?' option before confirming purchases? Thanks

Hello I licensed an image by mistake: 240417314It would be great if this could be reverted, since I don't want to use it. Thanks,Anders

I find the adobe audio stock library badly tagged. When I search for music for instance 'gritty' or 'sad' I get so many results that have been tagged with these but are upbeat and happy. Anybody else find this problem, I used to have an Epidemic Sound subscription and the search/catergories were so well tagged. I don't think there is a solution...just needed to vent! But if you find a good way to navigate it let me know. 

Hi all,Is an adobe asset covered under a standard licence, that has been used in a video and posted to Youtube or Vimeo, limited to 500,000 views? Or since it is web/social media is it unlimited views? Seems like a bit of a grey area based on the wording in the screenshot below. A youtube video could be considered a broadcast, which is limited, or a social media/web upload, which is not limitted. Just want to make sure I am communicating accurate info to a client.Thanks

My company is submitting an article to a magazine that is being produced by another organization. Does our standard license (through our adobe teams subscription) allow us to include a few adobestock images with the written content to be printed in that magazine.? There will be less than 500,000 copies. I wasn't sure, since the magazine is produced by another organization. Would they need to own the license, or would our license cover that?

When I use an adobe stock image in a youtube video, how do I need to format the copyright?Can I put it in the description and if so, what is the exact format I need to use. I am also a little confused about licenses, can I use the standard license as long as the video in which I use the image does not have anywhere near 500,000 views? And say for example if the video gets 100,000 views, buy another license that does cover 500,000? 

Darf man mit dem Probeabo erworbene bilder, auch nach ablauf des Abos nutzen?

With the standard license, can I use image assets to describe my Amazon product? The images will not be sold, they will be used to enhance the description of my product. For example, if my product smells like bananas, can I use a stock image of bananas? I expect less than 500,000 views.

Hi 🙂I am currently working on a university project and wanted to ask if you could give me the average sales figures per month. Best Regards

Good day:Apologies for my English skills.We purchased several Adobe CC licenses and on 2 so far, when we try to sign in on the Adobe Stock Powerpoint add-in the little window that opens so you can enter your account and password starts automatically redirecting and then disappears. It opens and closes in a matter of seconds. We're unable to sign in and activate the add-in. We've been working fine for months until now. This only happens on Powerpoint's Adobe Stock add-in, our Adobe CC sign in works correctly. What we've tried so far:-Removing and re-installing the add-in-Deleting all Adobe certificates from Windows-Clearing browser data on Microsoft Edge-Logging off from Adobe CC Nothing made a difference.I'm assuming it's a redirect issue, perhaps there's a problem with our region (Chile) in adobe's validation services.Any help will be much appreciated.-Jaime, Universidad Católica de Chile

I've seen this post a few times but nothing has really given me a solution. I've logged in and out of my account.I have no libraries or assets to speak of to be causing a problemMy browser is up-to-date Any ideas as to why I still can't even create a library to save to?

I purchased a 40 assets/months plan but it still show that i have no plan and won't allow me to use them

Ich habe heute gesehen, dass mir eine Rechnung für ein Jahres Abo von Adobe Stock vorliegt. Ich habe kein Abo dafür abgeschlossen. Bin Privater Hobbyfotograf und nutze nur Photoshop und Bridge.Was kann ich tun?

Hello, I accidentally licensed an image I did not intend to.  Could i please get this item refunded on my account. AdobeStock_17819650.I appreciate it.  Now to download the correct image!

I wanted to cancel my plan of 10 resources per month, for a cost of € 36.59, but when I signed up for a year (which was not wanted by the way because there was a mistake and I didn't have time to cancel within the 30 days free for personal reasons) it was not specified, during the registration, that in my right of withdrawal, I would have to pay a penalty, at this moment it is € 182.94. I am not a professional and I do not use images for work, and I wanted to ask if I have the right to cancel without having to pay this money, as the penalty was not specified, but I believed that, as other sites do, cancellation was enough. Thanks

Hi Linda from South Africa - I have had the same problem and instead of allowing me to cancel the trial I am requested to update my payment details!! And an International transaction was processed on my bank account yesterday whilst still in the trial period! I would not expect this from a legitimate Sofware Giant. I further cancelled the trial but email came back unsent. This usually the actions of start-ups / dodgy sites to say the least. Please assist soonest.

Hello,I have an active plan of 10 pictures/month. The last payment was on the 1st of May, and I had about 20 assets the last time I logged in, which was about 10 days ago. Now, I wanted to get the license for some pictures, and it only gave me the option to buy them, this for any picture, also those included in my plan. If I click on the user account circle on the top right of the page, it says I have no active plan and no license, but if I enter in the payment options, it says I have a 10 pictures plan and that the next payment will be on the first of June.I really need to solve this issue immediately as I am working on a project with a close deadline for a client.Thank you for your help!

License history menu doesn't open I've tried it on several CPUs and browsers and android.

The absurdity of not being able to cancel my "Free Trial Plan" for the past 14 days has been absurd. I have been in constant communication with several support agents who continuously say that I will receive an email confirmation within 24 to 48 hours to confirm the cancellation, however the trial period is still active, and I am unable to do anything about it on my end as the message still says "You'll be able to manage this plan shortly" (since April 28th 2022). I have filed a complaint through the Better Business Bureau.    

Hallo in die Runde, ich möchte einen kurzen Teaser für eine Veranstaltung mit Premiere machen.Dazu habe ich 3 Stockmedien.Eine Standartlizenz (Audio) und 2 Plus Lizenzen (Video) Also die Audio soll unter den beiden Videos hinterlegt sein und in den Videos ein bisschen Text (Wann, wo, was).Ist das in der Nutzung drinne oder darf ich das nicht nutzen für mein Vorhaben?Aus den Nutzungsbedingungen werde ich nicht schlau, könnt ihr mir da weiter helfen? Viele Grüße 

Es wird die Fehlermeldung "Abrechnungsproblem" angezeigt und es sollen die Kreditkarteninformationen aktualisiert werden. Es ist jedoch keine Abo abgeschlossen worden und soll auch nicht. Sind dies lediglich hinterlegte Zahlungsinformationen? Falls ja, die hinterlegten Informationen sind aktuell!

Thank you for taking the time to read this question. I am a graphic designer who competes regularly on 99Designs. Adobe Stock and 99Designs have an agreement that allows the use of unlicensed stock photography in layouts with the understanding that winning layouts will purchase/license the stock photography used. However, it often happens that good designs are rejected on 99Designs. Those rejected designs are still useful to designers in their portfolios. My question is whether it is allowed to use unlicensed stock photography that is part of a layout when used in a personal portfolio?

Hallo, Ist es möglich einen Premium Account abzuschliessen oder können Premium Bilder nur einzeln gekauft werden?   Danke.   [moderator changed subject for clarity, was "Premium Account?"]

Hi I've download the image 376889148 preview for design to get licensed after the client approve all. But when I download the file the colors was different and look bad. Compare the the preview of the image it was monochromatic and flat.   I open in photoshop CC 20.0.10 Release. I work on Windows 10   Thank you. Roei.

Hallo, ich habe eine erweiterte Lizenz einer Grafik gekauft, aber die heruntergeladene Datei entspricht farblich nicht der Vorab-Ansicht bzw. der Hintergrund ist viel kräftiger. Wir können dieses Bild so nicht gebrauchen. Liegt der Fehler hier beim Hochlader? Und was können wir tun? Danke und viele Grüße