Questions

Hi, I have no clue how to get my free 10 trial pictures, I click licensed on a picture that don't even want and do not know how to cancel. I think because of it, I can not just choose 9 free trial pictures... How do I know which ones are Free Trial pictures!? Waiting for your reply help please... don't want to pay for pictures I do not want! Thanks  Johanne 

Please help. I just bought 163671349 opened it in Illustrator to remove the blocked background, but there are no layers. The sublayer even says 'image'. Thank you very much! 

I want to cancel my subscription and get my money back. But, I don't have a serial number and I couldn't find it. please answer

Hola! tengo un problema, mi hijo tocando mi computadora contrato el servicio de Adobe stock, paso la fecha de facturacion y necesito darlo de baja ya que yo no lo utilizo, alguien podria decirme que puedo hacer para no tener que pagar por todo el servicio? 

How do I stop the Adobe Stock Auto renewing?  I tried to cancel but it say I have to pay an early cancellation fee of over £100.  I can't see anywhere when my Annual plan started. The Adobe help is no help at all!

I cannot find the best place to get this message out, but whatever you do: Do not sign up for the free trials at adobe. It is a $100 mistake I can't get back. They refuse to acknowledge my free-trial cancellation email and will not refund me despite the fact that I canceled. I'm just in shock. 

Hi.I just purchased video ID 174791843 - in 4K by mistake. I need the HD version.Is there any way I can undo the 4K license so I can go ahead and purchase the HD version? Thanks,Anne Emborg

Ich benötige die Rechnung für ein Credit Pack dass wir September 2021 gekauft haben, im Account zeigt mir das System aber nichts an. Bestellnummer: AE00337718540CDEBestelldatum: 16. September 2021

how can an account in adobe stock be banned what are the reasons.

Why is the first vector image that comes up if you search for Ukraine in Adobe Stock come up with the map that does not recognize Crimea as part of Ukraine? Does Adobe support Russian Agression? Does Adobe not approve image it buys? https://stock.adobe.com/images/silhouette-of-ukraine-black-color-and-colored-in-national-flag-vector-illustrations-isolated-on-white/338868288?prev_url=detail 

Hello, I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.  Thanks,

Can I please get a refund for #455995507. I'll delete the 4K & purchase the HD version. Thanks!

Hallo Zusammen, wie komme ich als "normaler Anwender" an die Plus-lizenzen? Und was kosten diese extra zu der Standardlizenz?Wir wollen für mehrere Kunden (gleiche Branche / gleiche Werbung nur jeweils mit dem eigenen Logo) Lizenzen kaufen. Jeweils die Standard-Lizenz wird da nicht ausreichen, die Plus-Lizenz schon.... Danke für Hilfe! Viele Grüße,Daniela 

Как отменить подписку на Adobe Stock и вернуть деньги?

Hi! I have recived the invoice, but there is no my company data in there (I can't also see the possibility to insert them on my profile). Where can I insert my company data to have it visible on the invoice? Thank you in advance.

Bei unserem letzten Bildeinkauf ist eine so schlechte Bildqualität das das Bild so nicht zu gebrauchen ist. Im gesamten Schilfbereich ist eine grobe Streifigkeit sichtbar, die dermaßen auffällig ist da das jpeg-Bild mit 3369 x 5099px eigentlich für den Großformatdruck gedacht war. 

hola, buen dia! se pueden colocar en los etiquetados palabras claves en ingles y español al mismo tiempo en adobe stock? gracias 

Hello Pete, I am having the same issue, all my past saved images are gone and the ones I recently saved are not there either. Can you help me?   Corey

Hi there, From what I can understand, attribution should be in the form of Contributor Name / stock.adobe.com Is the username of the contributor sufficient?Is a backlink to the source legally required?Does the credit have to appear on the same page as the asset? Kind regards,

Regarding the free stock images in Abobe Stock, there is only a "standard license" option. Can I purchase extended license for these images? I can see two options (standard and extended) for general images but not the free ones. Thank you.p.s. I'm a creative cloud subscriber but not adobe stock.

Quiero que dejen de cobrarme y que me devuelvan lo que no he usado.

I was trying to look at a template and accidentally licensed it. Is there any way it can be unlicensed? The asset id is  #399833236

I can't handle it anymore.  Some company called JTBC (in Korea) is continually filing copyright disputes against me on Facebook.  FB policy is to automatically take down your video unless you demonstrate proof that you are licensed.  I bought my licenses through Adobe stock for videos and they were not cheap!  I expect to not have to do this repeatedly.  At this point, I have to take up my issue with Adobe because Adobe is selling product licenses owned by JTBC and I am telling you that JTBC is ruthless and I consider this full on harrassment.  They have filed takedown notices against me multiple times on the exact same video.  I really need to talk to someone at Adobe.  I have tried contacting JTBC but to no avail they just ignore me.  What can I do about this?  

I get that Adobe has to try to keep things safe, but having to authorize from another app over and over just makes working with your products frustrating. What's the point of a "stay logged in" button if it doesn't actually do so? 

My husband downloaded a jpeg version of a file he wanted for a project. I need the same file in vector form. The only option I'm getting is to redownload. The rest of the files in this series all come as both vector and jpeg, so I have a hard to believing this one doesn't have both as an option. My default settings are set to always ask which type I want to download, but it's not doing that. There is also no setting icon like I've seen in screenshots given in responses to similar questions. How can I get it to let me download the vector form?