Questions

hi!please do you know, how many photos can i upload per month? or week?so i had uploadet 180 photos in 4 days. and now i can't upload pics...i look forward to your anser, thank you!with best regards,bettina  

I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?I would like you to refund me and confirm that my cancellation has been accepted.

Please cancel the registration on the ADOBE  STOCK. It is impossible to do this on your own, contacts cannot be found.

Hi,I bought a AI file, but can't open it.Adobe Illustrator freezes at opening the file.I tried to do conversion to PDF and PSD, but it also fails.Maybe it is possible to send me the file in PSD format?Gr. Joachim#184755490

I can't cancel my Stock plan. I forgot about the trial and I noticed I've authorised a payment today. I can't get by that 'update your payment details' issues. Please help, thanks!

 I tried to get adobe support to answer this question, but to no avail - was put on hold for 2 hours before I gave up. I was trying to find out if I can get the following images in PSD layered files instead of one flattened image that I can't edit (or can't easisly edit). I need to change the backgrounds to my client's corporate colours. I know they have these images separated as I see different backgrounds for the same image on the adobe site. But like I say, I gave up on chat support as no-one got back to me. So I'm asking the community for help. Otherwise, to hell with it - I'll go somewhere else. The images AdobeStock_267279355, AdobeStock_62335499, AdobeStock_40254104 are on the adobe site with different backgrounds yet the downloads are all flattened images. Why can't they be layers so I can edit? Makes their 'stock' site a little bit useless if ask me. Anyone else know what I'm talking about? Please help  

Hi, I am from Spain and I got Adobe Suite.Does anyone know why I cannot purchase any video in Adobe Stock? The message I received says: "Is not possible for you to buy a video online. Please contact your closest Adobe distributor"Does anyone know the reason? or How to solve it? Thanks a lotAlvaro

Hallo, ich bin von Fotolia zu Adobe gewechselt, als es eben nicht mehr anders ging. Dort war uns versprochen worden, uns würden sogar mehr Credits gutgeschrieben werden, als wir aktuell auf dem Konto hatten - als Bonus für den Wechsel. Ich hatte noch viele bezahlte Credits auf meinem Konto. Nach dem Wechsel wollte ich ein Foto bei Adobe runterladen - und werde ständig aufgefordert, ein Abo abzuschließen. Ohne das ein Foto herunter zu laden, ist nicht möglich. Ich habe die Credit-Punkte aber bei fotolia schon bezahlt und möchte die gerne erst einmal verbrauchen. Die scheinen aber verschwunden zu sein? 

I have paid the account and i´m not able to download images and i´m not able to see the available images from previous months, i had more than 50 available images. Can you help me?, it´s kind of urgent because we need to download a few images. Thanks

hello - i previewed and downloaded a video asset  and I now need to buy it and it seems to have gone - https://stock.adobe.com/uk/search/video?filters%5Bcontent_type%3Avideo%5D=1&k=london+houses+of+parliament+with+phone+box&order=relevance&safe_search=1&search_page=1&limit=100&search_type=usertyped&acp=&aco=london+houses+of+parliament+with+phone+box&get_facets=0&asset_id=174550087 On the page it says 6 video assets but shows only 4. Any idease please? Thanks - Kate

While casually browsing Adobe Stock website I stumbled upon this File , If you check beneath it there's written Compatibility version and it says 1.5 or above so I clicked on it and it returned a 404 page so someone else can check and confirm also also tell me what that means will be very helpful.

Hi! I'm considering using some Adobe Stock images for a freelance website project, and I'm just wondering what the best way to approach pricing would be. I freelance infrequently, so it doesn't make sense to me to get a monthly or annual stock subscription - I'd ideally just like to let my client choose the images they want to use on their site, and either bill them for the cost of licensing the images, or direct them to where they need to go to license them for themselves. Would they have to get a recurring subscription? Or should I just get a subscription for the month and download as many images as needed, and terminate my subscription when I'm done?

Hello lovely Adobe Team,I'm a freelance artist which creates different kind's of paintings.I would like to use your images as a reference for my paintings and im wondering if I need to buy the standard license to sell my paintings?Your image is not the reason for buying my artwork, it is just a help for me to find proportions and to have something to refer to as I'm still lacking in creating something from my imagination. To illustrate an example of my artwork I'm posting the reference which I own the license from unsplash and my painting.  Kind regards,Leon Petersohn

  Today My membership is purchased without notice.And I check rules that I can get refunds, If I cancel the membership before 14days have passed but its unable to find cancellation menu. What should I do?Can you help with my cancellations and refunds? 

Connecting you with a specialist as soon as possible.     You are now connected to Abishek, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.   Hi Abishek; I reached out on December 1st because my 10 images for November - December were never made available. We're now in a new billing month and my images for December - January aren't available either.   Abishek   Let me transfer you to an agent who can assist you better.     Connecting you with a specialist as soon as possible.     You are now connected to Shivangi, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.   Me: Hi Shivangi, I

Hi, I can't seem to find anything about this. I purchased the licence on a sports-themed stock vid after the client had confirmed my draft using a DL'ed preview file of the same stock video file. From there, I purchased the licence for the file and built the final draft.The client then changed their mind about the color of the uniform used in the stock video, perferring red to the blue one I used. For the record, there are several options for uniform color for the exact same video - all the same price. I'm wondering about the process of exchanging the licence on the stock footage? Please advise!  Thanks in advance. 

Why is it that if i already cancelled my free stock trial months ago i keep getting billed for it? I haven't used, it's cancelled, and i get no payment notifications??

I recently bought and downloaded an image that states in the title that it is a 'vector illustration'. After download, it turns out to be a .jpeg without transparency. I view this as FALSE ADVERTISING or at least very DISHONEST. How can I get my credit back?adobe stock image: 273716738

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?Thanks!

 how to cancel a subscription. I didn't download the images. didn't pay for a month of the annual plan. I changed my mind and I don't need a subscription. how to manipulate? if I don't pay within 30 days, will my account be blocked? 

Editing with adobe premiere pro 2020 The payment was made at premium on the base graphic adobe stock. I have no reason to use it, and it's too embarrassing to have automatic payments. I want to refund my money from adobe stock premium   [Moderator moved the thread to the correct forum]

29,99 DOLLAR a month that is advertised should not be 39 euro that I would have to pay a month. The conversion from DOLLAR to EURO is totally WRONG and should be 26,82 EURO. Without giving a valid reason this should not be accepted. I canceled my subscription because of it.

I see that it says in the licenses for standard, enhanced, and extended that unlimited web views are a thing. I'm assuming this accounts for Youtube and social media.  The thing that perplexes me though, are the 500,000 copies in the standard license. Does this mean physical, because if it does then why does the extended license specifically go over merchandise and products for resale? If the extended license is talking about merchandise, then what are the 500,000 copies referring to exactly? Also if I wasn't planning on selling merchandise,  then does that mean a standard license would be enough if I just wanted to make a video for people to see? Could I charge a toll or something, so people could pay me to see the video online with a standard license?

Hallo, durch Zufall habe ich jetzt (nach 7 Jahren) herausgefunden, das ein Foto welches ich bei Fotolia zum Verkauf angeboten hatte, als Titelbild eines Taschenbuches ausgewählt wurde. Da ich auf Fotolia keine Zugriff mehr habe, habe ich auch keine Ahnung unter welcher Lizenz dieses Foto eigentlich verkauft wurde. Ich bekam weder eine Mitteilung noch sonst irgend eine Information über den Verkauf. Nun meine Frage;Wie bekomme ich heraus ob ich Anspruch durch den Verkauf meines Fotos durch Fotolia habe und welches Lizenzmodell muss eine Buchautorin zur Veröffentlichung (gedrucktes Medium) erweben um dieses Foto als Titelbild nutzen zu dürfen. Die Netzrecherche brachte keinen Erfolg und da Fotolia jetzt zu Adobe gehört, hoffe ich hier die Antworten auf meine Frage zu finden. Ich sage schonmal Danke für etwaige Antworten. DerSpitz

Hi, I recently purchased the 'Creative cloud apps' at the student rate. Upon checking my account for my purchase, the adobe stock programme is there too. I did not select the option to add this programme when purchasing the creative cloud app.  Upon checking my adobe bill,  I am being charged for this adobe stock programme to which I did not subsribe too.  Can someone please advise how to remove this/ get a refund? Why am I being charged for a programme that I never subscribed to? Kind Regards, Shannon