Questions

Boa noite! Qual o número máximo de usuários posso acrescentar no plano e qual o critério para esses usuários, precisam ter algum vínculo?

Hello, you can return the funds withdrawn from the card 16/12/18. The product is very expensive and I would like you to give me back the money for Adobe Stock

Hi, I accidentally licensed the following image #210706855 when organizing the image to move into one of my libraries. How do I remove it or receive a credit for it?What information do you need from me?Thank youBrandon

Good evning all,I am not sure if this is the right place to ask but i didn't find any other place to ask.I am thinking of getting adobe stock plan and i saw the plan page here.. But i think it is not clear enough..I need to know what is the specific feature for all the avalible plans?Is there a middle plan like getting 150 standard assets a month ??& if possible i need two quotations:if i have a creative cloud licence.. if i don't have creative cloud licence.. Hope you can help me find the answers i need. Best Regards,

Hello, I am trying to delete my Adobe 1 month free trial. There is nowhere for me to cancel it, I have spent hours and its very frustrating.  I have other adobe programs and none of them are as frustrating as this is. Can someone please walk me through how to cancel it before I get charged for it?

I am an Adobe Creative Suite subscriber and recently tried Adobe Stock. The selection is amazing and I like the service, but I didn't need it and cancelled. I still have 18 images available to use, but when I try to download an image, I am directed to my account payment page - where everything is paid up and fine... ? Can I use the 18 images showing available to me?

     Are you allowed to use photos purchased from Adobe Stock, for government agency materials?

Buongiorno,ho scaricato la foto numero #133443613 ma nel file di illustrator, compare un'altra immagine, simile ma diversa dall'anteprima.E' possibile ricevere l'immagine corretta? Grazie.Resto in attesa di un cortese riscontro.

Dear Adobe,I have purchased 12 photos these past few days. In my account, I can only see one invoice present.Please contact me / produce the invoice so I can claim this in my expenses for December !Thank you in advance and best regards

Hello, I'm new to this as i begin my design journey with Adobe. my question is: are the free 20 stock images i get tied to my subcription plan? how many images (besides the free 20) does my plan allow me to licence under my current subscription plan? would really appreciate a response.

I think it is disgusting that Adobe have charged me for credits, credits that I PURCHASED and SHOULD OWN yet because my 12 month plan has ended and I did not wish to renew it, I cannot use my PAID for images unless I resubscribe!I consider this to be fraudulent.... you can't charge someone for something and then not allow them to use the credits!At least being a Creative Cloud subscriber you would think I could access my paid for credits!Very bad Adobe. 😞

I to cancel my the trial of Adobe Stock. But cannot be cancelled as it is not one of my paid plans yet. I do not want it to be a paid plan and customer service seems non-existent.I, however wish to cancel now, but the recommended routes are not available and I cannot contact anyone as all routes take me to this forum. Please help. My ref is ADB046174155UKIn the small-print it is stated that it can be cancelled at any time, as stated below.Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support in your region. If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

I have literally been trying to cancel my trial for days now and it keep telling me there is a problem with my request. please help me because i have just been billed and this is ridiculous.

I have created a design in Photoshop using multi-layered images with masks. I decided I liked these images and purchased the licensed version, but the previews in the design are not updating to the full version...so am I expected to start over?

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

I´m looking for pictures with a resolution of 6000x6000 or more.How can I filter / search for that?Thanks

Hello, I was wondering the following.If an image were to be removed by the author, hypothetically, since the time I first license the image. What happens to the "license again" function?I want to avoid accidentally licensing an image that is no longer available. Will this be obvious on the license page? Is there a warning or change in wording?Thanks, Mark

Is it possible to have one monthly bill for my Adobe-Stock purchases, rather than one invoice per image?Thank you for your reply.Myrtille.

Hello,I accidentally licensed a photo (File #169476388) when I meant to preview the image in Illustrator. How can I refund the licensed photo and gain back the credit?Thank you!

If a customer needs the model release for their file, is it available to them?

As from both these documenthttps://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/api/11-search-reference.mdhttps://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/15-faq.md#how-do-i-download-a-comp-image I should be able to fetch the API to get details on a specific stock art id with the URL https://stock.adobe.io/Rest/Media/1/Search/Files?search_parameters[media_id]=228549042(I won't bother you with the headers)However, it always returns me 0 results, same go if I tried with creator_id.I tried other column names (stock_id, content_id, series_id) and they return all stock arts, I also tried model_id which return 0 results as well.Replacing the [] by their equivalent doesn't change anything.The id 228549042 come from an "id" property from the result of a call to /Libraries/1/Member/LicenseHistory.The details page is https://stock.adobe.com/228549042EDIT: For your information, I was ab

Hi !I was trying to get as much information as I can on an asset I found out the webpage do list assets from the same series.However I couldn't find any assets links from the assert search result nor the series_id to do an additional search.Is this possible to get somehow this series_id?I also found in the API a "model_id" search_parametesr, I didn't look for such assets yet but I didn't see it in the search result as well. Thanks

Hi !I'm trying to download a file according with https://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/getting-started/apps/06-licensing-assets.md#6-download-the-fileWhich mean https://stock.adobe.com/Rest/Libraries/Download/237085127/1?token=theOAuthTokenIUseForOtherCallToGetLicensingInformationsHowever, I always got an Oauth token is not valid.This is a valid OAuth token since I can get licensing information right after.

Hello Adobe, I accidentally subscribed to the 40 assets a month plan and was charged $79.99. I immediately cancelled the plan and did not use any assets. Is there any way I can get a refund? Would I need to talk to a representative on the phone, or can someone assist me here?I would greatly appreciate any help, thank you!

So I downloaded a vector image from here and have made a variety of changes and color corrections. With this in mind would I be able to use this as a logo?