Questions

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If I cancel my paid membership in the Adobe Stock service AFTER I have already licensed and downloaded a year's worth of images to my computer, will they still be available for me to use?

HI-I licensed the following image: #23941310  and would like to use it in InDesign on a colored background.  When I place it on the background, it has a white square around it.  I do not want the white square, I simply want the black image.  In the application, I have selected the image and clicked on 'Layers' and the image is a single layer, there is now 'background' layer to the image.  How can I remove the white square from the image?Thank you!!Danielle

Hello Sheena KaulI also have some questions. So if I add a quote to the photo and mention in small fonts my website at the bottom, that is considered modified?If I upload it to Canva, Easil or (of course) Adobe Spark and create a post etc.. no attribution required?Thanks in advance your help.Lucie

Anybody else run into this problem. I do an image search on Adobe Stock it matters not what subject I may get a hundred thousand image results and the first page of image results loads fine, but the moment I go to page 2 of results  all I get is a blank results page and 'Sorry no results were found with that term' despite thousands showing up in the results.It only happens on my PC my Mac (which is not my main machine) seems unaffected, also if I sign out of the account and then do a search it seems fine then, I've used all three browsers Edge, Chrome, and Firefox all with the same problem, in fact Edge won't show anything at all.I'm running Windows 10 and I have Kaspersky as my security.Any ideas?

I'm recently been having major issues with Adobe Stock searches.On first going to the website I can complete a search and results are returned but if I navigate to the second page I get a :sorry not results were found with that termThis even though there are hundreds of pages and 1000s of results.So my current testing shows this happens to both Chrome and Firefox. On IE I can't seem to make the error happen. I then cleared all coookies and cache and if i dont accept cookies on the site or sign-in it seems ok, but I can't use the service unless i sign in.I have also turned off all ad blockers etc etc.Anyone help?Thanks!Geo

I have seen that this was an issue last year but I have only experienced it today. i have Windows 10 PC and have tried Chrome (Version 67.0.3396.99 (Official Build) (64-bit), Microsoft Edge 42.17134.1.0 and Firefox 60.0.2 (32-bit) and if I search images for term "printing" I get the first page of image. On trying to navigate to page 2 I get an error - Sorry, no results were found with that term. Yet the top left of screen shows 1,964,483 results for printing in images.If I try using next instead of 2 I get the same error.I have deleted cache as I know Chrome can be a nuisance. There was also a Chrome update yesterday I believe.This is infuriating as now I cannot finish the work I am scheduled to do today. Please advise when this problem will be fixed.RegardsDavid

My friend recently signed up for Adobe Stock for 40 standard assets a month with Free 1 Month trial. He received a confirmation email saying Your Adobe Stock subscription is now active! However, whenever we try to set the password, it gives us this error message: ErrorThere was an error with this action. Try again later. 945804f2-87b4-4558-b086-29b293d7058b We already tried signing in and just clicking the forgot password button but the same error message comes up.Please help.

It says on your License Terms page that you can view the license associated with your chosen image on the image preview page (screen grab of your website page shown in Pic 1). However, I only see the option to Buy License & Save to My Library (screen grab of what I see, shown in Pic 2). Can you only see the licence terms once you have purchased the image?Thanks, any help muchly appreciated.

I have a complaint about your Adobe Stock available through my company's creative suite. I had downloaded the attached vector graphic for a 4th of July marketing campaign. There was found a serious typo "Indepence Day" instead for Independence Day on File #: 162518143. This was unfortunately recognized after the launch of the campaign and as you can expect was humiliating.

HELP!!!I really want to talk to someone on the phone but can't seem to get to that option. Every month I pay for adobe photography, creative cloud and adobe stock. I can access the first two, but I am having trouble accessing adobe stock. HELP!!!! I need access to it and is there an all inclusive plan so that I don't need to have all these separate payments every month??? Thank you!

Good morning, I registered on June 22nd 2018 and I have many questions about how the site works.1 I downloaded 56 photos in my library of which I bought 10. How long do I have to wait to be able to download the 10th of the following month?2 Why could I still download the images as jpg even without buying the license?3 Why in my library do not enter more than 56 photos?4 How should I cancel the subscription in three months?I found it very difficult to ask for assistance, I think the system is not efficient. Other sites provide telephone support, I hope you want to provideTank you for help meSara

Hello,My problem has different layers. I used to have a subscription On Demand, later I bought a subscription 40 images a month, for a big project. But I didn't need that much anymore, so I cancelled it with still 64 images unused, which I now realise I've lost 😞 . Also the On Demand subscription is expired, which I highly regret.Now the most urgent problem: since the On Demand Subscription is expired I bought a 5 credit pack as I want to buy 1 (standard) image. But when I want to buy, I get an error message that says I have to update my billing info for the 40 Images a Month Subscription. As I fill in my details and click ok , another error message appears with a unknown error. I assume it's because I already cancelled that subscription.Is there a way to select that I want to buy from the credits instead of the subscription?Can anyone help me fast, as I need this image for a deadline tomorrow!!After this, we can look into the other problems.Thanks in advanceT.

Maybe I'm not getting this.  My company purchased creative cloud with the extra $30 per month for Adobe Stock.I got 10 free images, now everything is charge me.  Is my company paying an extra $30 a month for the ability to browse, but must still pay for any images?Any assistance would be greatly appreciated.-lem

Hi! I would like to download the picture AdobeStock_202242391 with extended licence, but it dosen't work since yesterday. What could be the problem?Standard licence works.Regards, Tina

Hi I just download an image #68588217 Redwood Forest Road, the image is way too brighter than the original. It is not right, I am after the original one, is there a way to get the right one like shown here #68588217 stock photos and royalty-free images, vectors and illustrations | Adobe Stock

2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.

Can you please let me know what I’m paying monthly for? I don’t remember signing up to anything that would charge over £20 a month. Thank you

There is no "size" label that I can see.  I have found no way to view an image size in Adobe stock.

Dear Adobe: You just bought a perfectly working stock-website: FOTOLIA.Why don´t you simply abandon your crappy Adobe Stock website and promote FOTOLIA instead?Adobe Stock is crap and I guess you know that very well.

Same issue, very annoying when you are in the middle of work!

When I click on a stock asset, a completely different assets are loading in the preview window... Completely unusable. We are forced to switch to another company for stock. So disappointing.

I can't buy images anymore because it says I had to update my payment information. I updated it several times but nothing happens. I don't know what the problem is? There is no specific error message. I'd like to contact Adobe directly via mail in matters of personal payment-things but it seems that this is not possible. That's really bad … Maybe someone can help me here?

Cancellation has now effected. Nonetheless you have somehow managed to arrange payment through PayPal. Please arrange immediately refund. I find your business methods extraordinary

I licenced File # 88111271 (condom catching ramen to water bag). But when I tried to put into illustrator, it turned out to be File # 88111254 (man keep the condom in back pocket)