Questions

Hi Sheena,I just had the same issue and accidentally licensed a template on my work account, please can you help? The template ID is #120193529, it would be really great if we could remove licensed content or at least as one user said above, a two-click system (I have found myself nearly licensing content a lot because I intend to preview it or save for later, this time it caught me out!).Thanks,Heather

Hallo zusammen,ich möchte 3 bis 5 Bilder kaufen für eine Website. Wie muss ich da vorgehen Credits kaufen oder Abo?Das Abo ist für einen Monat gratis, wenn ich 5 Bilder Kaufe kann ich das dann wieder künden, ich will ja nicht ein Jahr bezahlen, benötige nur max 5 Bilder.Besten Dank für eure Hilfe.

HiI am having the same problem - I pay an annual subscription for Creative Cloud and purchased a single image on 23 February 2018 - after you stopped enabling one image downloads?:When I went to purchase one today my account has expired:Can you explain how the February purchase was possible and does this mean I am no longer able to download single images?  Like many, many others on this and other threads I simply don't need to purchase large amounts of standard images.  Is there any way you can listen to your customers and revert back to single purchase? I think you will lose a lot of regular custom otherwise.

I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"Please advise.

Hi Sheena,I accidentally bought an extended license instead of standard licence. Can you please undo the extended license so I can buy a standard one? The price difference is crazy. The image number is #151505989Thank you very much,Lucie

Hi there, once again I'm having trouble licensing a single image. I'm being asked to subscribe. Even though it has been working fine recently and nothing in my account has changed. Please can you advise?

I work for a small company and we are looking at creating videos about topics within our field. We plan to create 1 to 5 minute videos on a regular basis. These videos will be posted to Youtube and embedded on our website. As part of these videos, there will be an intro with graphics, titles, and various video clips. We want to use some video clips from Adobe Stock in the intro. The introduction will be re-used for each video. Does the Standard License allow us to do this? If so, what is the cost? Is it $79.99 per video clip with unlimited use? Or is it $79.99 per video clip per use (in other words, would we have to pay that amount every time our company releases a new video)? I read a bunch of information online about Adobe Stock, but I am still confused about this part of the licensing.

Iv just upped my subscription to 350 downloads but they aren't showing as available?

Hi,I have a 10 images a month (1 year) subscription. As I cannot cancel without incurring a penalty I was wondering how this process will renew?I am hoping that at the end of the 12 months I will stop being billed or will the process automatically renew my subscription?I only require this subscription for one year - can anyone help?ThanksC

Hello all,I create this tread because Adobe support is not reachable by phone...So maybe I will have more success here to fix my issue .So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..In parallel, I have been charged to my bank account.So someone can help me ? Maybe there is an Adobe support here?Thank you.

I had a ton of credits with Dollar Photo Club. I already paid for them. DO NOT tell me that to get them back I have to pay for your lousy, overpriced monthly plan. DO NOT try to justify stealing something I ALREADY PAID FOR.JUST GIVE ME MY CREDITS BACK. NOW.

i received an email this morning informing me my adobe stock would auto-renew next month. I went to adobe.com to cancel but my cancel button has now disappeared. I have now been in chat hold pergatory for an hour now. Can someone help me out as to where my cancel button has moved to?

(I have also posted this message as a reply to another user having the same issue)Hi,I have had a similar disappointing experience with Adobe Stock recently.Signed up for a free 30 day trial to an apparently month-to-month subscription > downloaded 1 image in the first 3 months (paid $39 each for the other 2 months) > cancelled my subscription thinking it can be cancelled anytime but was charged an additional $178 at a 50% cancellation fee for the remainder of the contract.So thanks for making me feel stup|d as I have just paid $256 for 1 image.How is this not deceiving customers and doing fraud Adobe? I have just read through the forums and this has been happening for years and has happened to so many customers.I opened a ticket and support said that they will contact me before the $178 payment would be taken from my account, but guess what...the payment has already gone through and you have closed my ticket without even resolving the issue.This is straight fraud and I don't kno

I terminated my free 4 week Adobe Stock test subscription. Do I need to re-license the images downloaded during this time for further use? Thanks!Georg

Hi,I have had a similar disappointing experience with Adobe Stock recently. Signed up for a free 30 day trial to an apparently month-to-month subscription > downloaded 1 image in the first 3 months (paid $39 each for the other 2 months) > cancelled my subscription thinking it can be cancelled anytime but was charged an additional $178 at a 50% cancellation fee for the remainder of the contract.How is this not deceiving customers and doing fraud Adobe? I have just read through the forums and this has been happening for years and has happened to so many customers. I opened a ticket and support said that they will contact me before the $178 payment would be taken from my account, but guess what...the payment has already gone through and you have closed my ticket without even resolving the issue.This is straight fraud and I don't know how you guys are getting away with this, I guess being big company comes with big lawyers. So disappointing and has left me with a bad experience with

request (# 258424), request (# 258471), request (# 258474)I have purchased over $2,000.00 of Adobe software so I was expecting average customer service and at the very worst poor service would have been semi-understandable to me. The key word being service and even poor service would mean that the representative would be partially competent in the field and care enough for his job not to neglect a matter, but unfortunately, Adobe does not even meet the poorest score you can give a company for customer service. They make you spend hours on the line, either by chat or on the phone and transfer you around till you forgot what the issue is. If you file a complaint, well they ignore that too and close the case without bothering to contact you. I have over 88 cases that I have opened with Adobe and I am sad to say that each time it was the same unacceptable experience which now I am forced to take my issue to a higher court. I have two questions1) Does anyone here have experience with takin

Dear Adobe Team,I am running into a similar problem. I purchased Adobe CC three to four months ago but I cannot figure out how to claim my 10 free photos. I did not realize that these needed to be accessed within the first 30 days. Is there a way that I can access them now, even though it is past the 30 day mark or have I lost this opportunity?Thank you,Michael

OK why is this such an issue. I received an adobe email saying that i will be auto-renewed next month. I DO NOT WANT TO AUTORENEW but yet my options to cancel are no where? Why is this? I would like help resolving this now!

I am having this same exact issue right now. Why don’t I have the cancel button available??

Hello, I downloaded vector symbols and would like to use the symbols individually. But it seems like all of the symbols are a part of the image as a whole. How do I use the individual symbols when the direct selection tool can't select them individually?

For the last several years, and as recent as four days ago, I was able to buy a single standard image for $9.99.  Today I am forced to sign up for a subscription??  I just spent over an hour trying to get help through customer support (that's an entirely frustrating experience in and of itself).  Support first told me I have to have a subscription.  When I pointed out that there are credit packs available, they said "oh yea you can also do credit packs."  I find it hard to believe Adobe would eliminate the on demand image option without first notifying customers.  I don't need or want 3 images a month.  Adobe, please help.

Hello,I would like to understand your concept of charging 50% at the end of a contract for Adobe Stock. I signed up to your offer of 10 free images by mistake ... And I suffer a monthly amount of 30 US $ per month and there when my year ends I have to pay 50% cancellation fees!My subscription ends tomorrow April 6th! I canceled my subscription and you will not see me so soon on Adobe Stock!I am a legal user of your products since 1990 for Photoshop, Illustrator and several other software and I encourage my students to legalize but what you do is fraudulent, here in Quebec it does not see such actions!I would like an explanation is a cancellation of his borrowing and fraudulent charges.I took you on a serious business, grave error!Thank you !____________________________Bonjour,J'aimerais comprendre votre concept de charger 50% lors d'une fin de contrat pour Adobe Stock. Je me suis inscrit à votre offre de 10 images gratuites par erreur… Et je subis un montant mensuel de 30$ US par mois

Yup. That's where we at, everybody. Searching the image by its title within the image owners profile does not find the image.

I just had the most frustrating discussion with a customer service representative! We recently added a person to our teams account and deleted a person from our team's account. After this process was completed we noticed that our Adobe Stock account no longer had all the images and licenses that we had been paying for over the last year. I reached out to our account manager only to discover that person was no longer there and the phone number we had was no longer working. I then called the main customer service number to ask for help finding out what might have happened. The CSR was incredibly unhelpful, could not... or more likely would not let me speak to a supervisor, and could not give me a phone number of the new account manager assigned to our account. As a company, we spend a large amount of money with Adobe and the fact that it is next to impossible to get any type of help with your account is RIDICULOUS AND VERY UNPROFESSIONAL. As the creative director of our company, I would

Hi Twarita,You are correct. I have created 2 subscriptions on the same day at Adobefor Adobe stock using 2 different email assuming that the other registration didnt go through. Later on I realized that initially, I used my businessemail, then created a new account using personal email. If you notice thatsome stocks are the same stocks I have saved on my library for bothaccount. When I used the stock, I realized there's a lot of the creativeaspect that I didn't know so I decided to cancel my subscription to take aphotoshop class.I have successfully canceled the subscription but then, later on, I wasstill charged for another month. I was surprised, so I requested a refundfor the charges because I was thinking that I was still charged for thecanceled subscription.It finally dawned on me when they emailed me that it's the payment chargedwas for another account which is this email. I have emailed the customersupport about this explaining whats my issue on the 13th because itwasnt resolve