Questions

Dear Adobe team,We plan to licence stock photos and video material to use it as background for our product videos on youtube.In some cases, the stock material will be part of a complex composition and heavily altered, in other cases, we will just retouch and add the product photos in the foreground. To me, it is therefore hard to assess, if the credit to the photographer is mandatory.1. Am I right to assume, that the credit to the author/photographer is optional, if the stock material is altered?2. In general, can we use stock videos in our product videos on youtube within terms of the license ?Could you please provide some details - fitting to our requirements?Regards.

I accidentally clicked the "License & Open" icon when i was just trying to expand the template. Searching the forums indicates that there is no way for me to 'cancel' or 'return' this accidental license myself. How to go about it?Could adobe add a confirmation before the file is licensed? The website makes it to easy to accidentally license stock by accident.

Hello, I recently went into my account and noticed all of my 100 something image credits are GONE. I termed the subscription because I wasn't using all of these credits and was under the impression I could use my credits and re-subscribe when I would be able to utilize again. I spoke with a rep and it was my understanding it was ok. Does anybody know how I can get my credits back? I can't even get somebody on the phone let alone a chat from Adobe. Thank you.

I licensed a picture for a customer work. Now a online-shop partner of my customer wants to use the picutre to promote my customers products.Can i give the customer the picuture for passing it to his partner or do I need another license?Thanks for a short answer...

Please help me!I purchased premium images on behalf of my client . They asked me to give them the artwork for internal use to show what they had purchased . Whilst trying to dowload the items it seems Adobe Stock believed I wanted to purchase the items again and has chargedn me for the full res versions as well as the items I already purchased.I need this money reimbursed to my account and the help and support offers no way of doing this or explaining the issue to anyone. Please contact me as I need thois sortedThanks James

Adobe taking £57.59 from my account every month manually and I never signed up for this, they have taken it in Dec, Jan and Feb. I want this stopped and a refund ASAP!

I have been a customer of Shutter stock and iStock for years ... any feedback on switching over?I am very hesitant ... but looking to streamline my process!

I am not sure if there is a suggestion forum or not. But I would just like to vent a frustration and make a suggestion for improvement. I am trying to buy a stock image from adobe stock so I went through the process of signing up for a plan and I am using the same credit card that I use for my Photoshop and Illustrator plans. But adobe still needs to validate the card and my credit card company shows "Processing" on the card in which I don't know how long that is going to take. So because the validation charge from adobe is stuck in processing I can't purchase the stock asset I need right away. It would be nice if adobe implemented something like a virtual wallet kind of like what paypal does where you can add a card and have it verified then just assign the card to whatever plans you want. That way you don't have to wait for verification for the same card on different plans.

Hello forums,Is it true that if I use the photos from your companies inside my mobile apps, then I don't need to give credits or attributions to the authors of photographers ?  That is what one of your co-worker told me via chat.Regards.

I work for a school and shoot most of my own photos, but recently subscribed to Adobe Stock because I could see some areas where stock photos would be useful. I've been a little bit frustrated (and surprised in the year 2018) to find so many pages and pages of white children when I've done searches (with a sprinkling of Asian kids here and there). For example a search of kids+Legos.  There were a couple of darker skinned toddlers, but I didn't see any school-aged kids in photos that suited my purposes. Is this something I'm going to encounter over and over again? Should I save my school the subscription money?

I love the product - hate the customer service.If I had an alternative I would end my subscription.And I only had a few simple questions about adding a VAT Number and being able to view my account in English.Could not get a response tghen could not get an answer.Must be the worst in the world - and it seems to have held this title for years and years.I like your initiative.

Hi,I would like to ask you, what type of license is needed in case, that I prepare visuals for shopping center. This is not for resale and merchandise.This concerns:- wall decoration inside of shopping center (for example posters in various sizes)- billboards and citilights out of home thank you

Hi to aeveryone, I used adobe stock for several times and it is very useful.But now i can't use it anymore. If i stop my payment plan all of the images , pictures or any content that i don't use , Will be lost ? For example i have about 30 images remain in adobe stock plan. If i stop the payment plan Will I lose all of them ? or i can dowload them after the stop of the plan ? Thank you

Please help. I licensed the wrong image (FILE #: 77236748). I accidentally clicked on it when I was searching for an image. I do not want this image, what should I do?

Downloaded this pic about two weeks ago but now it seams to have disappeared. What am i doing wrong?

I just discovered something and I just can't let it go...This pisses me off so much I can't even explain...I needed a photo of a man in underwear for a assignment for a client. So I searched: man in underwearThese are the results I got:So, I tried: woman in underwearThis is what I got:Please, please think about how you depict gender roles. I hope no words are needed for these results...I usually don't get into these kind of discussions online, but this got me really mad.

I frequently browse Adobe Stock for graphics for my job. Unfortunately, there are many times where I get frustrated with the results because I'll type something like "Desktop PC" and will get TONS images featuring "tablets." I would love it if there was a filter option where I can filter out keywords like "tablet" so that my searches are more accurate/refined. By having this feature, I'd save myself hours of looking through images that are not the correct search result.

Hi,I really like the work of an artist on Adobe Stock - methajam. They do 3d renditions. I want one of the images but I want another version as well so how can I contact the artist methajam to commission this work?Thanks.

I've just wasted a whole year on Adobe Stock (didn't realize i was being billed until i got an auto renew email) I tried to cancel my stock membership but there is no CANCEL option. Please cancel my stock membership, i've already wasted enough money. As you can see from my screenshot, there is NO CANCEL OPTION

Purchased this image:Fetus icon in cartoon style isolated on white background. Pregnancy symbol stock vector illustration. - Buy this stock v… But what downloaded was something else entirely. (An illustration of an obstetric chair)Cannot find any other way to report this issue.

Hi !! I'd like to download an image from Adobe Stock but before that i'd like to know the dpis of the picture. Is there any way to know that before downloading the picture ? thanks

HiI licensed and downloaded an image from adobe stock.The image does not open in Illustrator CC and gives the following error: The operation cannot complete because of an unknown error. [x!fd]Image number: 108002693Can you please credit my account with a credit as this file is not working. I will use something else.

After many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).CAUTIONAfter many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).CAUTIONI ask someone from adobe to be contacted to solve the problem.my mail is <REMOVED BY MODERATOR>

Hi there,I think I accidentally clicked two images because I am new to this adobe stock. Can you unlicense two images back to credit?Much appreciated.

Fiz um plano anual de compra mensal de 10 créditos. Este plano terminou a 6 de Janeiro de 2018, tinha cerca de 100 créditos disponíveis e fiquei sem nada.O termos e condições dizem que os créditos não utilizados expiram automaticamente 12 meses após a data de compra. Pois bem de compeei 10 créditos em Fevereiro de 2017 + 10 em Março + 10 em Abril... por aí em diante, estes deveriam expirar apenas no ano seguinte, 2018, no mês da com a desses 10 créditos. Pois bem, sinto que paguei um serviço que não usei. Sinto-me enganado pela comunicação duvidosa da Adobe, que não foi clara e não proteje os clientes que pagaram.O mesmo digo da tarefa difícil que é obter suporte telefónico... um autentico passo impossível. Péssimo serviço. Assim vou mudar de forrnecedor de imagens.