Questions

Hello! On 12th of November I registered to Adobe Stock Trial. As it was said in terms and conditions I 'am free to cancel my membership and get my money back. At this moment I have blocked 29,99 EUR in my bank account, I don't have any option to delete my AdobeStock membership - it's not showed Adobe ID/Creative Cloud free . And of course I don't have access to (free) pictures I used only two of them. I guess it is pretty expensive background images for 30,00 EUR. Resume. Please cancel my AdobeStock membership and refund my money.Maybe Adobe is waiting for 14 days period to charge my for extra months? There is no chance to change anything. Maybe I should hurry up to change my payment card?It looks like Adobe is showing bad image, you know what I mean 😉And don't say: "Use help desk (useless self-help-desk)".  There is nothing more like chat robot which is not working. All help tips are without such situation as mine. I'm deeply dissapointed.

I am also trapped in the endless loop trying to cancel adobe stock.Customer service - please cancel immediately.I do not wish to be automatically renewed in January as today's email notification indicates.Jocelyn

this is Horrible i only have 3 days to use all my credit 50+ images i need to download & no one answers on chat & phone 1 hr wait...it give me below: can anyone Help? i will not loose my credit i already paid for...

Hi thereI accidentally licensed image and I can't find any way to return it: #86082932

HI there,I have the yearly stand alone subscription (10 free images a month) and have accumulated about 50 free image downloads. I plan to cancel because I am just not getting the use out of it. Wondering if I will still be able to download the free images I have accumulated one cancelled?

Hi there,I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

I was hooked into the Adobe Stock via Dollar Photo. When I tried last year to cancel my adobe stock photo membership they said I wasn't able to and would have to wait til the end of the year. Now I am told I am auto signed up for another year. I cannot for the very-educated life of me figure out how to get out of this whole entire thing. I am retired and no longer need any of this.

How can I cancel my subscription plan with an annual commitment? I bought a monthly free version, and now I can not find the button in the administration of the plan. True, the monthly trial period has already passed and the payment has not been removed simply because of the invoicing error. Please ask how to cancel the plan and not have to pay? Thanks.

Hello,last time I logged in 2 weeks ago I had 130 credits left today there are 0.How can this happen? I didn't download any of them.Thanks,

Hi all,Where can I see the cost in credits of the premium photos in !Adobe Stock? When I search, I can only see the cost in £, but I can't see how many credits each photo costs. Think I'm missing something obvious! Where is this credit cost located, please?Thanks!

Hi there,This is the prompt I get in PrP after trying to right click and import a video from my Libraries pane. What gives?In AE, the same video won't import to the project (just does nothing after right click_"add to project")  but I can drag it to the project pane but only empty video with color bars and label of title of asset (below). Very weird.Frustrated if I can only download from assets from website and have to import. Defeats the purpose of Adobe Stock and synced Libraries. PrP 2008OS High SierraThanks in advance,Pete O'Neill

I started my adobe stock membership earlier this year and cancelled it because I wasn't using all the pictures. When I cancelled it, adobe charged me for 50% of the membership as a cancellation policy. I had about a 30 picture credit that I had for awhile after cancelling. Now I need some more pictures and I paid hundred for the membership and thought I had some credits in my account but now I cant access them. It says I have to buy new images at $10 a pop.Help please...

I cancelled my monthly subscription last spring, but was under the impression that the remaining image credits were still in effect. I was assured this was the case when I successfully downloaded and purchased images from my remaining credits in both September and October. Today I am trying to download an image (from my 70 remaining) and was greeted with issues. I've attached screen captures. When I try to view my credit card information (to update), it isn't an option in my account.

I have done what a lot of other people have. I was looking at 3D Models and I accidentally license that model that I don't want/need at this time. ID #164091148I wish there was a safety feature in place...

What are the restrictions using the stock image and what does it mean it needs attribution how do I use the image I purchased on social media without knowing who the author is and what does modified entail.

I want to cancel my monthly product purchase. And want to cancel the credit card. Please cancel credit card. Purchasing my product.Contact back Message was edited by: Mod (Email address removed).

Hello,I'm not able to access any free designs, sets and stock in Illustrator CC 2018. I get this error message: "Purchasing Error. Sorry, something went wrong when trying to licence the template. Please try again."They are all marked as "FREE", so I'm not sure why I can't access them. I tried the below suggestion from the Adobe forum, logged in/out of Adobe CC and rebooted PC. Nothing is working.Verify that you have no pending updates for your Creative Cloud applicationsReboot your systemLocate the  one of the following directories on your system and delete it:Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stockWin: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stockThanks for any help you can provide!

I am searching for fotolia #20105336 at adobe. Can't find it. No customer service is answering. Please help me!

i have a question about Adobe Stock, our company will be use some stock photos in japan. it possible? or no have license?

My subscription comes up for renewal Jan 5, 2018. I need to cancel it, but the cancel button on my manage account has disappeared. I've updated my payment info, to fix a missed payment but still cannot cancel my subscription (no cancel button).

Hello,can I use my photos for a website that is not mine?RegardsBen

I've been having trouble with my Adobe CC libraries. I am part of a team plan at work, and I was using my personal work email as my login, allowing me to have my own personal libraries. But I needed to switch to the team account, so I logged in with the team email, and now I am unable to see the team's libraries. It's still just showing my personal ones, and it also says "Unable to connect to server." I tried logging out of everything and re-opening everything, but nothing is working. I made sure the file syncing is turned on. It's been like this for a few days now. I am using Windows 10 also. What can I do to get it to connect to the server and show my team's libraries?

Hello. I’m inquiring about standard license on adobe stock.. i’d Like to make design templates  using adobe stock assets and they will be displayed on my website. When customer order them on my website, they will provide their content and I will finish design using my templates. This is possible with standard license? If it is, how about icon packs? I get license once and use them several times?thanks a lot

Hi!I have over 50 photos/credits unused. All of a sudden they are all gone. I have payed for them and would like to have them back. Can you help me?ThanksNick

Hi there,I licensed an image by mistake. License button just pop up under the mouse while clicking an image to see the large preview. Any way to un-license it?FILE #: 52538985Help would be greatly appreciated.Thank you,David