Questions

Added 4 new image licenses and 1 of the images will not open once downloaded. I have tried numerous times, on numerous computers, and using different applications. This is the pop up I consistently. Could the file just be corrupt? I download the license twice hoping it would fix itself and no luck.Appreciate any input I can get to fix this issue.File # 86088323Thanks in advance!

Hi There,I tried the chat which did not help as they had no idea and said someone would look into it.But essentially what has happened is my card has expired so I added a new one under Plans & Products > Edit Payment Details.Now it shows I only have 10 credits when there should be 102 since I have used 28 credits and had the plan active since May 2016.I obviously did not cancel and do not want to as this would mean losing what I have payed for.What do I do next?Kind regards,Jason

Hi,I have tried using several free AI to PNG or JPEG converter sites to convert an AI file however each time I am getting an error message. This is the image ID: #120894551Could someone please check if there are any issues with this image. Thanks

Hi ThereJust thinking of upgrading my StockABO from 10 up to the 750. My question is if the 750 per month add on by every month?So if i have 350 left in on month, do i have 1100 in the next month or is there a reset each month? Couldn`t find the info.Thanks for helping.Greetings from Ingo

Olá pessoal, eu tinha um crédito de 17 imagens válidos até hoje 19/04/2017. Estava viajando e deixei para baixar hoje mas já saíram da minha conta. Ainda é dia 19 no Brasil. O que fazer para recuperar as imagens, me parece ser uma questão de bom senso. Grato, Virgilio.

I have a question regarding Adobe stock licensing. I know that I use 10 assets per month as I have a contract about 10 standard assets a month. Furthermore, the remaining assets that I do not utilize this month will be carried forward to next month. Here is the question. Is it possible to utilize remaing assets which I still do not use after finishing Adobe stock license(10 standard assets a month)?I am looking forward to the answer.

Hello!So! I was thinking of using Adobe Stock for Wordpress Templates, but I feel like there might be some licensing issues yes?I think I am in the clear for using Adobe Stock Photos to showcase a template?but...If someone chooses to download the template, I can't send all those photos along with the template right? Because they need to have those pictures licensed to their account right?BUT....Am I in the clear to send over (after they purchase a template) the lo-res watermarked versions of the picture?Of course I plan on making the buyer aware that after purchase they are not getting the hi-res images. I can write something like... "If you would like to have all these images, sign up for Adobe Stock Today!" And when they do signup, y'all can give me 10% of the cut .Thanks for any info!

Has anyone else noticed that Adobe Stock used to have way better images? Now you have to wade through thousands of really bad images to find anything good.Bad lighting, bad composition, hackneyed concepts. Most images have people, who are clearly not professional models staring directly at the camera. These are mostly crappy snapshots, not professional photographs.I suggest that Adobe have less, but better images.

Hi all,I apologise if this has been asked many times but I want to start a small business selling printables like planner stickers, note cards etc. on sites like Etsy. If I purchase assets under a standard license, will this be acceptable? I will be editing them and possibly not even using the full asset as flat designs. Can anyone help, please?Thanks in advance!

Buongiorno non trovo piu' le mie immagini che avevo acquisto su Dollar Photo Club.Nessuno mi ha avvisato che le immagini sarebbero state rimosse.Io all'epoca ho pagato regolarmente per avere 100 immagini e avevo un residuo di circa 70 imgAttendo spiegazioni urgenti in merito.Inoltre ora mi chiedete di pagare un abbonamento per avere le mie immaginiQuesto è assurdo!!!Buon LavoroBw

I am interested to use the high quality watermarked images on my website templates for my clients. May I use them without any restrictions if I join the Adobe Affiliate Programme and upon sale of each website template I may buy the same images or any other as the customer would like to use.I think I can use low-quality watermarked images for free but this would not create a better look of the website templates that is why I am saying to join Affiliation Programme and if there is any way where I can get high quality images.Thanks.

Hello! I was browsing and accidentally licened 8 photos is there any way to reverse this? Thanks, Chloe

I have more than 4 libraries I use to save images, but I can only see the most recent ones.How can I add an image to a different library? Obviously if I type it into the field above the list, it just creates a new library with the same name.I can do it within one of the CC apps, but that's a huge pain because the thumbnails are way too small and I need all the search filtering options available in browser.

I accidently licensed FILE #:  60410570 trying to preview it, can that be credited? Thank you!

it may be a stupid question, but I am worried about it. I am planning to buy some images (standard license) and use it in my website (say xyz.com). Now how Adobe Stock will know that xyz.com has the rightful images and not illegally copied from somewhere. In other words, if some other website (say abc.com) copied the image from my website, how Adobe Stock will know that xyz.com is the rightful owner and abc.com has illegally used it?

Hello,I just want to download a licenced highres photo (without watermark), but i don't have any clue how i can do such a simple action.Can someone please help me? Please find the among printscreen of the photo I would like to download.Best regards,Barry van de Wall

Hi I want to use an Adobe Stock image for my album to be distributed digitally and I want to know if the standard license covers me.The album will be distributed on iTunes Amazon Spotify only online no physical copies.Thank you

I have a client that wants to print a 6ft x 4ft poster. Does Adobe Stock have images that big? If no, does anyone have suggestions on a resource? TIA.

How can I solve this problem? I have lost more than 30 credits that I had in my account and without any notice from Adobe, I need those credits to return to my account to be able to spend them as they pay for them, they were not a gift, they were a purchase and taking them away is like stealing my Money shamelessly. What I can do?

I bought a picture but it is not opening in Creative cloud photoshop. Membership is payed for this month.

I have just downloaded and licensed stock image 100506477Preview image looks fine but when I download the licensed image the woman in the image has a bunch of small white circles around her eyes.Any ideas why this has happened?

Hi,I downloaded the preview of this image to show the client of what we could use for our content... but the preview is not the same image. It comes up as a Infographic.Phishing, hacking account, online fraud - flat illustration. - image | Adobe Stock Can you please add the right image please?Thanks

Hi#124768803 has a horizontal line running thru the top. Does anyone have a contact number for Adobestock?tx.L

Hello, I received the same email saying that my unused Dollar Photo Club will expire soon, can you please check my account to know how many downloads I had left because they are gone now and I'd like to reactivate them.Thank you in advance.Gerardo

I have 99 images already in my Adobe plan but want to cancel my monthly subscription . Will I lose all the images ?[Moved from the Forum Comments forum (which is for issues with these forums themselves) to a product-specific support forum - moderator]