Questions

I lost access to my Google account (it was tied to my work phone that I no longer have access to). I need to cancel my subscription without logging into my account.

I purchased Illustrator, without the addition of Adobe Stock during the buying options.I see that I have 35 stock credits. Why is that? I never bought any credits. More on that - if I click "license" on an asset in Adobe Stock, does it automatically purchase a credit pack?

If I buy a template that says EPS FILE WORD AND FONT CAN BE CHANGE but I can't change either of those, what should I do? 

I purchased this icon set but didn't realise it was only a jpg that is not of sufficient quality for using as icons. I have seen another post that said I should post here if there are quality issues to get a refund on my credit.Could you please confirm the insufficient quality of this image (it is not usable as icons) and refund my credit?https://stock.adobe.com/uk/images/exclusive-icon-set/168017856 Many thanks

Dear Adobe Stock Team,I hope this message finds you well. As a professional graphic designer with extensive experience, I am eager to contribute high-quality INDT templates to Adobe Stock. I understand that submissions are currently by invitation only, and I would greatly appreciate any opportunity to become a trusted contributor. If possible, could you provide guidance on how I might obtain access or be considered for an invitation?Thank you for your time and consideration.

I accidentally licensed the wrong version of the image I needed. Can Adobe remove the license and return my credit for AdobeStock_288943675? Thanks!

Its been more than 2 month, adobe didn't approve my AI images, these are still in pending, before that it doesn't take so much long time, all my images got approved within 15 day, what should i do? Do I continue to submit more images or wait to approve these pending images and then continue again?? 

I posted this on Photoshop Ecosystem, but, alas, no andwer. Anybody here experiensed the same problem. It's so frustrating.? I enter the title and keywords into basic metadata in Adobe Bridge, but after I got a new mac computer, the keywords no longer appear when I upload images to Adobe Stock and others. Are thre any other methods?

Hello! While I was searching for an extended license image, I found the one that I wanted and went and clicked purchase and as it was purchasing, I saw that it was not the image I had clicked on!Does anyone know if there's a way to get a refund for it so I can purchase the correct image? I haven't downloaded it because it's not the one I needed.Thanks!

File #: 652325365FIle #: 526910740File #: 526910720 These are all sliced JPGs groupped and embedded inside a .ai file posing as vector files.  They are pixelated.  Big files can resize, but not vector files.   I suspect more of the same from the same author.  I really like the designs and I want to use them, but at least these three are NOT vectors, which are what I need 

I have licensed asset 605322425 and when downloaded one of the bottom layers (the light blue "stripes" coming up from the bottom left corner) do not appear. Additionally, the woman in the image appears chopped up and broken. When I turn the layer of the stripes off in the vector file downloaded, the woman appears as she should, but the stripes do not appear. When I attempt to redraw the stripes, I am unable to place them into the original group in the layers above the background layer. I have spoken with tech support on the phone multiple times and no one can figure this out. I have downloaded a number of assets from this artist and have the same issue with every one of his pieces, of which there are dozens, if not a hundred or more. Anyone have an idea here?

Just a quick note to WARN YOU not to purchase anything from Adobe website. I've been downloading the "profesionnal update" for more than 2 hours. I've google it, and it seems that tons of people face the same issue. There is something wrong with Adobe ... terrible customer experience. I will cancel my paiement right away.  

Hi All, One of my photos has been removed ( ID 657362209 ). Shows page not found.Does anyone know what could be the reason ?

Hallo zusammen, ich hoffe, es kann mir jemand helfen.Wir haben vor langer Zeit Fotos bei Fotolia für unsere Website erworben. Jetzt wollte ich die Lizenzen überprüfen wegen einer evtl. zukünftigen Abmahnung, da das ja gerade Mode zu sein scheint.Da es Fotolia nicht mehr gibt, wollte ich den Account, wie angegeben, mit Adobe synchronisieren. Leider bricht diese Synchronisation immer bei 66% mit einer Fehlermeldung ab. Ich wurde bereits vom deutschen Chat-Support mit einem englischsprachigen verbunden, doch auch der konnte mir nicht weiterhelfen, sondern hat mir nur eine Support-Hotline in USA genannt.Hat sonst jemand vielleicht noch einen Tipp für mich oder hatte jemand das selbe Problem?Vielen Dank im Voraus, Susanne

I have a Stock plan and a bunch of credits saved up. I'd like to take advantage of one of the offered Photoshop + Stock plans but I dont' want to lose my saved credits. If I switch plans from Stock only to a bundled Photoshop+Stock will my credit transfer or get canceled with the old plan?

Note: I can't find any other way to report this issue, so I apologize if this isn't the right place. A contributor has used the word "Jewish" inappropriately in the description of some of their images, in a way that is antisemitic. That word needs to be removed from the descriptions. Here's what happened: Yesterday I did a search for "Jewish clipart" since I'm designing a flyer for my synagogue.  Mixed in amongst the first page of results were images of cartoon rat people, apparently because the creator included the word "Jewish" in the image description (there is nothing specifically Jewish about the visual character design).  The images on their own are not necessarily offensive, but using the word Jewish to describe them and displaying them in a search for Jewish artwork is deeply upsetting because antisemitic language often refers to Jewish people as "rats" or "vermin." Here is one of the images.  Here's another that actually showed up even higher in m

Hola, por error compre la licencia de una foto, y ahora la quiero cancelar y recuperar los creditos. Es posible?

My company had two accounts with Adobe and wanted to merge them.So the active subscriptions from Account 1 were transferred to Account 2, but the licensed images/videos from Account 1 were not transferred to Account 2 (not shoing in the "license history" overview). How can I get them transferred in order not to lose them when Account 1 gets finally deleted?  Thanks!

I accidentally hit "License" on the asset #787777297. Can this be undone? Thank you for your help!

Bonjour, je rencontre un problème avec Adobe Stock.Une image a disparu de la base de donnée.Je viens de créer une campagne de communication avec le visuel en question en basse définition. Ma campagne a été validée mais je ne trouve plus l'image en téléchargment HD.Avez-vous déjà rencontré ce problème ? Voici le code de l'image #710601351.Merci par avance de votre aide

I am a as graphic deisgner working on adobe stock, I was sent 98 images for nomination, but still these are pending. also I was withdrow from 7 days ago still payment is panding why adobe stock talking too much time for this for payment, for approve assets, adobe stock should hire more and more employees for this, we are working on it if adobe do too much late for some topics then it will create very very problem for us. please do clear my payment request, i need it urgently

I'm working with electrical safety editorial and while trying to find images of overloaded powerstrips, I noticed that the connectors are - I assume - European. It's cool to have those images as a resource, and I want also to get images of electrical ( or other ) items which are seen in America by American consumers. Adding "USA" to my search terms helped only marginally. Any suggestions as to how to pull up images of items commonly used and seen in a given country? Thank you in advance!

File #:  680359589 is a celebration of Hamas slaughtering, r a pi ng, torturing, and kidnapping thousands of people with the explicit threat to do it again. There seems to be no way of bringing offensive images to Adobe's attention. Filling out the Integrity whistle blower form is the closest thing I can identify, but I can't be sure that this is the useful route. 

I would like to bring some problems to the attention of a real and not virtual assistant. But the first problem is how to have a chat with the real assistant. Then there are other problems (in the plural) and they are these: 1 - cancel the plan; 2 - recover the credits; 3 - know and see where the credits are that I still have (by credits I mean the photos to download because in the plan there are 10 photos per month to download, but I want to see them written) ; 4 - how to delete the account; 5 - if instead I delete the plan and do not delete the account what do I risk? Do you still risk the cheating of neo-feudal gratuity and then pay what I can't economically becoming a de facto slave to Adobe?  TRADOTTO DA ITALIANO :Vorrei sottoporre all'attenzione di un assistente reale e non virtuale alcuni problemi. Ma il primo problema è come fare ad avere una chat con l'assistente reale. Poi ci sono altri  problemi (al plurale) e  sono questi: 1 - annullare il piano; 2 - rec

For a couple few days , I keep adding more assets & approved and the total numbers of assets keeps increasing , but when I sorted by date, there are no new assets, the last asset I can preview by sorting by date , is probably assets that's already approved 4 days ago, the number of the pages also doesn't increase Is this a bug ? anyone have the same problem ? are there any solution?  Thanks in advance