Questions

Bonjour,J'ai acheté avec un crédit la photo N°535498566 mais je n'arrive pas à la téléchargerC'est la 1er fois que ca m'arriveQqun a déjà rencontré ce problème ?Qqun aurait une piste ?J'ai besoin en urgence de cette photo. MErci à tous pour votre aideGaëlle

Hi,How can I report a poor quality image? I have just downloaded an image and couldn't see it on the comp download but the image quality is ridiculously poor. I've noticed it says it was AI generated, are there no quality checks anymore? Really worrying if this is what the future of stock images looks like! Image numb er is: 568927005. Why is there not an easy report image button?

Hi there!I uploaded 56 images that are marked as generative ai over 2 months ago and am since waiting to have them reviewed. It seems that I am blocked from uploading any more images until then.Is it normal that it would take this long? Thanks,Lars

I was recently billed $29.99 for my second month of service. I got the first month free. I have not downloaded any images yet. I would like to cancel because I will not be reimbursed by my employer for the service. Can I still download the 10 free images and the 10 I've just been billed for, then cancel without a penalty? I read on your website that if I cancel within 14 days of the second billing cycle for this type of membership (first month free), I won't have any problems with cancellation fees. Thanks.

  Hi,    My company purchased Adobe Stock Plan, and I am not able to use the Premium Adobe Stock Essential Graphics feature.  Seems like either their server is having a problem or my Mac Studio is having an authorization issue. Is there any step I need to take?    Thank you. 

Hello,How do I see what images I've bought and prove I bought them with a standard license? I know I did, but I want to have the evidence to prove it should I need it.With thanks Sonia

Hallo zusammen, wie verhält es sich wenn ich 10 Bilder über mit Standartlizenz erhalten habe und diese auf meiner Homepage veröffentlichen möchte.Muss ich bei einer Standartlizenz die Bildquelle im Impressum angebeben oder nicht? freundliche Grüße Martin

I am new to using stock templates, and cannot figure out how to edit the text. I downloaded "Pop Spark" by MysteryLab. Is it possible to edit the text on this template without having to just individually move each letter? https://stock.adobe.com/Library/urn:aaid:sc:US:825a4906-3d91-4bbc-986a-292ab4ddebc2?asset_id=371677573

My college has an Education License - Standard - Can I use Adobe Image for my book, personal memoir?

Is posters type of merchandise that need extended licence to use assets of Adobe stock? Is flyer or menu or business card or letterhead or brochure type of merchandise that need extended licence?

Good morning, yesterday I purchased 80 credits to download 80 images. I mistakenly downloaded the wrong image: #520622994 by Cavan Images for 25 credits, while the correct image I would like to download is #162707155 by multipedia for 1 credit.How is it possible to cancel the download of the wrong resource and get the 25 credits credited back?

I'm a bit confused by the licencing terms for audio: Would Spotify count as a paid access streaming service for which standard licence wouldn't suffice? Spotify does have a free version with ads (same as YouTube, which is explicitly permitted in the FAQ) but just wished to confirm.Do I need to get an additional licence for each episode of the Podcast (the music would be used for the intro) or do I need just one, for the whole series?

Hallo! Habe ich das richtig verstanden, dass es in Bezug auf die Verwendung der Bilder einen Unterschied macht, ob ich sie im Rahmen eines Abos oder über Credits lizensieren lasse?Abo: Nach Kündigung darf ich die Bilder nicht mehr für neue Projekte verwenden.Credits: Bilder auf unbegrenzte Zeit nutzbar? Vielen Dank schon mal für eine Antwort!

I am a user of the 'Creative Cloud All Apps' plan and when I try to download an image from the Free section of Adobe Stock, I get these error... How can I fix this?

I had a membership in Adobe Stock and had acquired over 120 credits. I had canceled my subscription as I was not using credits as fast as I was accumulating them (Abode caps what you can bank at 120 credits -- ??? strange because I am paying for them).When I logged on today to get an image, I found all my credits are now gone. How do I get a refund for the credits I purchased (which Adobe DID NOT deliver) or get my credits reinstated to my account?

If I'm using 30-40 stock illustrations in a book, can I use one credit to cover all? Such asImages © / Adobe Stock Thank you!

With the standard license, not the extended one, is it possible to upload an image to servers like [link deleted by moderator] for example?

Hello, Whenever i try to cancel my plan for adobe stock, i get this error. I tried on firefox and edge but neither work. 

Could you please explain to me what exactly the reason for the refusal is so that I can correct the file or its description? What Intellectual Property is there? Thanks!Description: No bad days groovy lettering. Two round posters with motivational, inspirational slogan decorated with smile, rainbow, cloud. Vector illustration, elements are isolated(Smile, not smiley!)

Hallo! Gibt es bei den (kostenlosen und/oder kostenpflichtigen) Bildern von Adobe Stock das gleiche Problem wie bei Piaxabay und Co? Nämlich folgendes (Zitat Wikipedia):"Der Upload der Bilder erfolgt durch anonyme Nutzer. Es besteht somit die Gefahr, dass der Hochladende gar nicht das Urheberrecht besitzt. Pixabay übernimmt keine Garantie, dass die hochgeladenen Bilder frei von Rechten Dritter sind. Da der Upload anonym erfolgt, können abgemahnte Nutzer auch keinen Rückgriff auf diese Person vornehmen und bleiben somit auf den Kosten der Abmahnung sitzen." Macht es rechtlich einen Unterschied, ob ich die kostenlosen oder die kostenpflichtigen Bilder von Adobe Stock verwende? Über eine Antwort würde ich mich sehr freuen.

All my Library folders in Adobe Stock are gone, but we still have credits on the account, and have a full CC suite. Any idea what may have happened?

Hi all,Can anyone tell me why my files might have been rejected? Rejected due to low quality.Thank you!

I have an Adobe CC account. I am working with a client. They have some sort of Adobe Teams account, with a few licenses for Adobe Stock. They want to share / give me an Adobe Stock subscription. Is this possible? Presumably if they used the same email address as my CC account, I can simply log in using the same account (no need to create a new account or sub-user within my existing CC account)?

Please I'm hoping for a proper solution, not "restart computer" suggestions. I've tried three different browsers: chrome, opera and safari. I just want this to work. I can't even save photos. What can I do?

Hi,  I can't access stock.adobe.com on any of my devices.  I always get: "Error 403 Forbidden  Error 54113  Details: cache-nrt-rjtf7700057-NRT 1655805182 2551003392 Varnish cache server"  Does thsi have access restrictions?   Please help. Thank you.