Questions

Hola buenas. Hace un mes hice la prueva gratuita de "Adobe Stock - 10 contenidos al mes". Hoy 7/4/2023 se hizo el primer cobro a la targeta, el cual no me percate y quiero cancelarlo, vi que si cancelas antes de 14 dias te hacen un Reembolso completo, pero a la hora de yo hacerlo dice que me ará un cobro.Alguien me puede ayudar? El cobro fue hoy a las 2:40 y son las 9:11 apenas estoy escribiendo esto.

Hi - this is my first time here on Stock. First, the stuff on Stock looks great. I'm trying to find perhaps an elderly person looking at a laptop - camera is looking at person's face with laptop's back to camera.Then it cuts to the same person with camera looking at the PC screen. I tried searching for a variety of keywords and can't find anything - lots of good free stuff but just not from different angles like above. I'm also looking in the FREE section too so I won't have to ask company to pay for paid stuff.I'm only imterested in video clips for this [it's for a medical drug TV commercial non-broadcast].Can someone offer something like this that's there, or ideas for search terms? I tried "elderly looks PC cuts to screen" and that didn't work.Thank you.

I am absolutely baffled at the chat support on this page. They simply end the chat anytime I ask anything. How do I contact an actual human who can help me and also lodge a complaint?  1. I cant seem to license any images 2. Chat support wont help me 3. Due to the terrible support I decided to cancel my memberhsip but there is a glitch and the system wont let me cancel either  If Adobe wasnt so well knownI would assume this was all a scam 

Licensing has become a real issue since Adobe allowed the swarm of generated content on its platform. The amount of unlabeled AI art is exceeding the original art for every search term I try. Meanwhile, more and more publishers reject AI art which makes it problematic to try to sell a product with uncertain art.  I think Adobe should step back on its AI art policy until the legality and ethical concerns are dealt with. AI is the future for sure, but it's too early today and creates too many problems.

I was scrolling through adobe stock and clicked license on an image. I am wondering if this charges me anything? as this account is paid for by my parent and i dont want any charges made to her, and it was an accident and i dont want the image licensed. can anyone help please?

Everytime I try to acces the dashboard, I get the url with the lang=de and everything is in german. If I delete it, it reverts back to english. Is there a way to stop it from putting me on the german site ? Thanks ! 

I was looking for an image on Adobe Stock today and saw a couple AI-generated artworks in my results. Specifically I was looking for images of people and AI art is notoriously bad at getting people right so these AI results were totally useless to me. Honestly I didn't realize it was okay to sell AI-generated art commercially, but since that seems to be the case I would love to have a filtering option to exclude these results because I would prefer to support real artists on the platform and find that most AI art isn't usable.

I realize that I haven't receved my 10 images a month since some time now.I know that there has been some mix up with my adobe stock account because at some time I had a double subscription - one for the cloud and one for the stock - and as I realized it I demanded to drop one, but now I don't seem to receive my free monthly images any more...How can I check my historic of received and used image in a coherent monthly way please and resolve this issue?Thanks in advance.JG

This user's gallery appears to be made largely of AI-generated content (check out the hands and dual belly buttons on the attached image), none of which is tagged with "generative AI" per the content policy. https://stock.adobe.com/ca/contributor/207518557/andrew-zimmerman

Just discovered that I have been charged for 8 months for something I haven't even used.  Adobe doesn't even include it in your Adobe cloud account so you have no idea that it's even happening and you can't cancel it. This is plain old fraud. You have to research to find out who to call and get it resolved. Then i was connected with an India based call center.They state that I agreed to a 1 year memebership and the charges will continue to the end of the year.  This is unacceptable, of course. Then i asked to speak to a spupervisor - response "that will take 24 hours"I was very polite until this point - Then i started getting angry. Their solution after that was to cancel the plan and refund 2 months - but they still owe me 6 months of previous charge which is $179.94.  This is Shameful from such a renowned company. I will take this up with my credit card and get it all back if they don't resolve the remainder of the refund.

I had the very same problem with this image, AdobeStock_39690480. I intended to click on the image simply to enlarge the view, but accidentally hit "license", and this picture is of no use to me.   [moderator detached this from an older thread]

Is there a way to undo an accidental purchase? While scrolling through images I pressed the blue purchase button that pops up over the images. There was no prompt to confirm or anything and I lost 2 of my 10 free licenses this way..

Hi, I am wanting to design some t-shirts to sell. I'm confused by all the commercial copyrights laws. Are the "free" images okay to use to design a t-shirt with the intent of selling it? I just want to make sure I'm doing the right thing.

Hi I've purchased an Illustrator file (FILE #:  466377982) that doesn't look like the advertised image after openning. It's missing the cracked texture, the main reason I bought this file. It's really disheartening when you spend the money and hours trying to make it look like the advertised image, when it should just work out of the box.

Hello,I am currently working on a book and will be using multiple stock artwork images throughout. I will also be using an image as part of the cover. How do I properly credit all the images I will be using? I was planning on crediting the cover artwork separately, but how would I structure the credits for the interior artwork used from multiple artists?Thank you!

I have not received my 10 monthly new assets in my Adobe stock plan for a couple of months now.   How do I fix this?   Thanks

Bonjour,J'ai telechargé un fichier (en .ai) en utilisant 1 créditmais une fois telechargé ce fichier pèse zéro octet, c'est une page blanche,Le fichier aparaît pourtant bien dans l'historique de mes licencesQuelqu'un saurait-il ce qu'il faut que je fasse ?Merci d'avance !

There is no report button in Adobe Stock, so I am reporting this inappropriate content here:   219163770 "Blood clots washed with water in sink, depressed person committing s*u*i*cide"     "Similar" includes this one and others: 219164011 "Murderer washing victim blood in bath, domestic violence crime, manslaughter"      If I can't post the word to report it, the word (and image) should not be allowed in Adobe Stock!  

El sistema de Adobe stock fotos ha fallado: en lugar de obtener la foto que he pagado se ha descargado la de tamaño inferior. ¿A qué correo puedo reclamar? Adobe stock no pone nada fácil las reclamaciones.

Tried to download the AI of this image What i get when I open it is this:  Anyone having the same issues?

I originally made a thread because I made a trial and unable to cancel - says "You'll be able to manage this plan shortly". An adobe employee decided to close it with the following message:"Neither of the people reporting this issue have Adobe Stock subscriptions associated with the Adobe IDs they are using on the forums. Locking this thread. - EBQ"Considering I was just charged after not having been able to cancel the trial all week, I'm not sure what she is talking about. In any case, this is truly gross; made a report with the FTC but I'm sure I won't hear anything back. Now I'm trying to cancel the subscription which finally shows up when I manage my profile, but the login is stuck in this infinite look which makes me do 2FA login with email, change my password, then do it all over again. And it's the only thing it lets me do when I try to cancel my subscription. I'm already logged in, it just conveniently does this specifically when I click on the cancel subscription button. This

Hello, i ve read that even with extended license the assets need to modify before used.Is the modification achieved when a product is made from the image? That we can use the picture one to one e.g on cups, shirts and toys? Thank you! 

Hallo,ich habe gerade ausversehen ein Premim-Image für 499,99€ (ID: 578262238) gekauft. Es wäre schön, wenn es da einen Warnhinweis gäbe, denn üblicher Weise  kosten die Bilder ja 2,99€.Leider gibt es kein Kontaktmöglichkeit, weshalb ich es hier im Forum poste. Ich bitte darum, die Besellung schnellstmöglich zu stornieren – ich werde das Foto nicht verwenden!Danke im Voraus!Viele Grüße,Martin

I want to inquire. The amount of $29 has been cut off from my account, and I forgot to cancel my trial account. Please return the money to me, because I need it.

He recibido un mensaje de "Alamy" acusándome de usar una imagen sin permiso. La imagen la descargué de adobe stock. Se trata del archivo (166126614). El autor es un tal "Etitov".  Y me piden documentación que demuestre que tengo derecho a usarla. ¿Le ha pasado antes a un usuario de Adobe Stock? ¿Adobe tiene algún documento para estos casos? Necesito respuestas y asistencia. Soy usuario desde hace un año de Stock y esto no me había pasado antes. Y me preocupa que me pase con otras imágenes de vuestro almacén.Mi situación es acuciante.Gracias por adelantado.