Questions

Hi, Is it possible to enforce users to use two factor authentication (2FA)? Thanks in advance, J

Why the Adobe Sign function is disabled. The message below page says that Adobe Sign is not available now, try later. When later? I need to send out documents kind of urgently. Please help. 

We have a document that needs to receive input from three "signers", each of whom can overwrite the people before. It then needs to be signed by two other people who must not change the inputs made by those first two signers. How can we make this happen in Adobe Sign? Assigning the fields to Anyone or to Everyone will not work. 

Good day I have created a template on the Sign portal, available to my whole organization but it does not show up in the list when in Power Automate. Any help would be appreciatedMassimo

Having a whale of a time creating a e-signature solution in Adobe Acrobat Pro.  I have a form with a signature field for me and for my client.  I have gone ahead and digitally signed on my part, now have my name in regular font on the signature blank with a little scrib to the side saying "Digitally signed by"..me.  I then save the form, and click E-sign at the top.  I then go through the sequence and send to a test e-mail.  When I open that test e-mail the doc is there but my digital signature is gone, rather Adobe is offered the recipient the chance to sign there just like in there space.  I send this out to a client I am going to get it back signed by the client in my signature blank!

Hi.  I have sent a document for signing to a client.  The wrong signer name appears as a few people use the same email address.  How can I change the signers name?

Hello!   New to Adobe Sign (and making Adobe forms in general) However, here is the situation... I am using Adobe Sign with Dynamics 365 Customer Engagement.  I have created a form that has three text fields.  I would like to concatenate the values of these three fields and send the concatenated text back to Dynamics. I was thinking I could add a new text field and set the properties to hidden, and then perhaps concatenate the values of the other three fields into the hidden field.  However, when I add a text field, the Form Field property if disabled (greyed out). Also, I'm not sure how to go about concatenating fields on an Adobe form. Any guidance on this would be appreciated.

I am setting up an e-signature solution for onboarding new clients.  Basically I need a document workflow - guiding the user from doc A to doc Z for signature and/or initials.  I know these products like docusign do this, but at a pretty steep monthly.  I was wondering if I can accomplish same with Adobe Acrobat which I already have Adobe Acrobat DC.

Hello,Is there any way we can change the order of the sections in the body of the email for agreements?  Currently the link to access the agreemt appears at the top and then followed by the message. I am finding that the signers are not seeing/scrolling down to read the message before clickin on the link.  I would the message first, followed by the link.  Is that possible?TIA

Hi, I created a couple of templates using Adobe Acrobat Pro online. I'm trying to use the template to get in person signature on Adobe Acrobat Sing app but it is only showing one template. If I make edits to the template that is showing it reflects on the app but the other 2 templates are no where to be found.  Thank you in advance! 

When completed all are e-sign documents are going into the same tab and I do not see a way to easily organize the documents. Trying to organize the documents into a couple diffrent folders to diffreniate between type of documents we are sending out. 

All of a sudden one end user can't view any recipients, because when she clicks the Recipients folder an error message occurs:ORA-00904: C0.TSCANCERAS invalid identifierSQL statement ... could not be executed The statement contains "order by C0.TSCANCERAS", but this table and field is not part of the statement.Has anyone had this problem? What can you do about it? The rest of the users have no problem. 

For some reason, Adobe did not send me the completion emails with the different documents from the envelope.  So when I go to download them, it's only allowing me to download all the documents in one PDF.  How do I download them into separate PDFs. I need this for legal and don't want to go through getting them all resigned again. Am I missing an option somewhere?

One of our HR people was recently set up in Adobe E-Sign and is having people ignore her emails or report them as spam or phishing attempts because the sender field shows her name but the address is echosign@echosign.com. Is there any way to get E-sign to display her company email address instead?

I want to know if there is a way to have all entry fields automatically be required fields when creating a document to be completed by recipient? Currently I can have fields automatically populate but then I have to go to each field to edit individually and it is time consuming. 

Hi Team, Does anyone know how a participant (signer or copy) can generate the "URL Reauthentication requested" event through the Adobe Sign application and what kind of effect this on the document signing process? Thank you for your help.

I am trying to find if Adobe Sign is included in my CC Suite subscription or not. I found different answers online, I guess because sitation was changing through time. I see on Adobe help pages something like (https://helpx.adobe.com/sign/using/signer-identity-authentication-methods.html) but there is no way to access this settings. If I try to login on https://secure.echosign.com/public/login I get redirected to Document Cloud. I started searchig because I wanted to know, why I only have e-mail and password under authentication (while sending signature request). I should be able to change this in Account Settings/Send Settings but I can't find a way there.

Hello All,I'm working on my first Adobe Sign integration and I'm running into a sumbling block right off the bat.I'm calling the /transientDocuments API and I keep getting a 400 Error or 415 error.I'm coding in C# and using a WebClient to try to upload a document (the ultimate goal is to send an agreement to an end user). Here is a snippet of code that throws a 400 error exception:using(WebClient wc = new WebClient()){wc.Headers[HttpRequestHeader.Authorization] = string.Format("{0} {1}", accessToken.token_type, accessToken.access_token);wc.Headers.Add("Content-Disposition", "form-data; name=\";File\";filename=\"" + model.EvalData.FileName + "\")");wc.Headers.Add("Mime-Type", "application/pdf");byte[] bResults = wc.UploadFile(endPoint, tempFileName);} I get this response:Metadata x-request-id : 53e8adb9-705f-441c-b2f5-8b6d0f651dd0 content-type : application/json status : 400 Body { "code": "NO_FILE_CONTENT", "message": "Must provide file body" } I've tried othe

Several users including myself can't login into AdobeSign.  This morning we started to receive emails from Adobe as per below:Ray, your return has been processed.We’ve completed the return of your Adobe apps and services. For reference, the specifics of your return are included below.For questions, please contact your account manager directly.cc: Sign MM Ops  Ray, your administrator for True Influence LLC has removed your access to Adobe Sign - Enterprise. This does not affect your access to other Adobe products and services. If you think this was done in error, please contact your administrator for True Influence LLC. I need assistance for can't submit a ticket or find a phone number to call.  Please help. 

Where can we find the adobe client id in adobe portal console? Thanks.

Hi guys,I have to add input fields, via restapi v6, in a document that cannot be modified. So I've chosen form-fields tool instead of text-tags.I've noticed that once PUT /agreements/{agreementId}/formFields method is executed the agreement, in AUTHORING state, is executed automatically (AUHTORING -> IN_PROCESS) and previously I have to check  that all fields where created correctly.Does anybody know if there is a way to do this verification? RegardsMariano

¿Cuánto tiempo se tiene disponible para que una persona firme el documento sin que expire el link compartido?

Seemingly randomly, the date will appear over the tag with both the tag and the date visible.  Any idea why this is happening and how to correct?  [Created in Word and saved as PDF, then sent through Adobe Acrobat Sign.]Word Setup:Results (omitting client info in the Accepted By and Title, which are correct): TIA

POST: api.na1.echosign.com/api/rest/v6/agreements Returns HTTP 500{"code":"MISC_SERVER_ERROR","message":"Some miscellaneous error has occurred"} I inherited  this esign code and it has been fairly reliable. Is there a way to get more information on the error?  I checked the emails and signer info and that looked fine.

Hi, We are making use of Adobe Sign to timestamp our documents - however, there is no recipient (or there can be a fake one) for the agreements we create. So we do UploadTransientDocument -> CreateAgreement -> GetAgreement (as PDF). When I look at the audit report, it says "Out for Filing". But is there a way to get the status of the PDF to be "ACCEPTED", without any signing by a user, or even using the API, to set the status to be ACCEPTED, even without receiving the request signature? Basically, I need to get an agreement with no or a fake recipient to be in "ACCEPTED" status. Can I just use the Put route to do this? Thanks!