Questions

Struggling to return signed doc. Required fields are completed, finish button checked but no option to send or return to sender

So I use Adobe Sign almost daily to send documents to clients that need some limited input and a signature.  My current process is to send and email with my proposal and inform them to expect an follow up email message from the Adobe Sign network that will include a link to follow to their agreement, which can then be completed and digitally signed.  But, wouldn't be nice if I could have included a link to the agreement in my email message?  I have found where I can send a link to a document that has been uploaded to the Adobe Cloud, but it's doesn't track and complete the process the same was as Adobe Sign. Maybe there is a way to get the link after I send the adobe sign...or maybe in lieu of sending the Adobe Sign email...the system provides me a link???  I'm sure it would need some secure login.  Any ideas?

Currently, the iOS app allows users to sign documents when not connected to a network but the same isn't true for the Android app. Why is this and does Adobe Sign plan to leverage this? 

Hi,I have 5 templates that I mix and match depending who I am sending them to.When I send 2 templates that both have the same number custom field(ie 20) if I fill details in on the first page it automaticly copies to field 20 on the second template page.How do I stop this?Cheers,Nick

We are a school of 500 kids. Many are reaching their cloud storage limits if they are doing multiple video and photo projects. Can use use our OneDrive accounts to supplement the Adobe Cloud storage? 

i changed login and password so a colleague can start using Echosign not realising they already had an Adobe account. Now at each login attempt we're brought to her old account instead of Echosign and the error message above keeps appearing. i need to get access to the main interface of Echosign and all previous signed documents. does anyone know what i should do? i cant get access through old logins, ive cleared all cookie and tried logging in through another browser, no luck!  Thanks

Hello, There are situations when our clients or providers refuse to be included in our e-signing process in AdobeSign. When this happens, we sign the documents ourselves and then send them over to the clients. In the past, the clients could use their tools to e-sign the documents previously signed by us. By their tools we mean other applications than AdobeSign, such as DocuSign. The latest version of AdobeSign locks the document for e-signing after our executives e-sign it. We know the "Lock for Editing" checkbox shows or used to show when signing with a Digital Certificate. This doesn't happen for simple e-signing and I couldn't find any setting that solves our problem. Is there a way to overcome this situation? DocuSign leaves the docs open for e-signing when signed by one of the parties. We consider this feature mandatory for any e-signing tool. Without it, the tool can be useless for at least half of a company's clients/providers. I hope Adobe understands t

Dear all,  we have a high number of different documents, but all documents get released by two people (two different individual from a group of 13 possible). The release signature table that we have is same across all documents. I'd like to create a groupd of fields that we could with one click add to each document when we send it for signature. Is that possible?Best, Jan

Help please.  I sent 3 documents out for signature last week.  One document was to be signed by 2 signees.  On Friday, the first signee received the document and e-signed it.  I had an Adobe Sign email confirming this.  However, in the document activity log, on Friday, the document showed as being signed by 0/2 signees, until you went into the activity details, and then it showed as signed by 1 signee and out for signature to the 2nd.  Today, the same document is showing as not signed by any signees. The other 2 documents sent for signature on Friday were to individual signees.  Neither signee has received their document. (They have checked their Junk/Spam folders). These documents are urgent, so I will try to re-send them today.  Could this issue be investigated please because this is not the first time this has happened. Thank you.

Hi,I'm trying to find a way to send an agreement for signature using fixed link -for example I have a new lead on my CRM, and I'm sending an automated email with an agreement for the client to sign.Is this possible with Adobe sign?Right now from what I see I can only send it manualy.Would love for your help. Thanks,Efrat

How do I change my e-signature?

The company name can be changed in the account setup and in the user profil.I can see that the email sent at the end (PDF of the signed document) has the name of the company of the user profil as the sender.However I cannot figure out where the 'account setup' company name is displayed.

Hi There, I am trying to do a merge mapping from Custom Objects in Salesforce.  When i select 'Source Value' none of my custom objects come up. I have read the guidance but none of it states how i do this.   Is anybody able to advise please? Thanks Kay 

Is there a way to organize fields to manage the order in which they are completed by the Adobe Sign workflow participant? thanks,John

Hello,I am an attorney and I am using sign for agreements that need to be e-filed with the courts. The issue is that the e-file system cannot accept encrypted (password protected) PDFs. Is there a way that I can still use the functionality of Sign without the password protection?Thank you!

If you enter the wrong input in the input box and complete it, can't you return it and do it again?

Hi I adobe enterprise contract and been assigning "adobe sign" . All my users r3cive the following email from adobe requesting them to archive existing account similar to this email.one of my user forgot to click archive and the link has expired. How do I trigger another email from adobe to this user again. the error they are getting also belowwhen my user clicks the archive, thye are getting this message.  what do i need to do can some one help please   

I came here because my boss had this issue when opening a Adobe Sign link.  For your issue, I suggest logging out of the Microsoft account you are using and logging back in.  this happens similarly in Windows and it usually a credential issue.  Like they go stale or something.

Hi Everyone,I'm from Bangladesh. I made a mistake in my Tax ID Form. What should do right now? How can I fix it? Please Help Me

Hi all, I'd like to route a document for signature to email addresses, A, B, C, and D.  I would like to COPY email addresses E and F but only once the document has been signed.  I tried this for the first time today and recipients E and F both emailed me that they got blank copies of the document without signers and were confused. I don't need them to receive a blank copy, just a signed copy.  I can't believe this isn't an option.  I don't want to have to come back to Adobe to 'share' the signed document.  DocuSign does this automatically so why doesn't Adobe?  Can anyone help? Thank you!

I will be leaving my job soon, however I have been in charge of sending out forms through Adobe Sign for volunteers to complete. Many of these forms are still pending and will still be pending by the time I leave. is there a way to transfer my account to someone else at my company, so they can see who I have sent forms to and they can send reminders through AdobeSign once I'm gone?

Hello Everyone!  I always rely on the emails from adobesign@adobesign.com  as confirmation that my contracts have been sent. I also like to see when they are viewed, and absolutely when they are signed. The last 6 months or so, they stopped working. Thus, I would have to log into Acrobat on my browser (notifications on desktop app haven't been working in months either) and check religiously to make sure contracts have been sent/signed. It's extremely frustrating. The emails miraculously started working again about a month and a half ago and then a few days ago, they stopped again. I have adobesign@adobesign.com  in my address book and favorited.  Is there a bug in their system? Is anyone else experiencing this? Any tips on resolving this issue? Many thanks in advance!

Hello,Despite being an Adobe Administrator, and making myself the administrator of our Adobe Sign account, I do not have access to the Account Tab and sharing still requires confirmation from the other person. Does anyone have any idea why? I am the System Administrator, Product Administrator, and Product Profile Administrator for the account in question.

Trying to setup the first document and need help.  Do I still merge documents from salesforce with drawloop (all of the fields are pulled with drawloop) and then I only need to add the signature fields for adobe?  

Hi, I just upgraded my Mac to macOS Monterey. I used to save AdobeSign completed docs from my email to my iCloud with no problem. But now when I save and go to find the document in my iCloud it is asking for a password to view the document. I did not set up a password when sending the paperwork to the client. I found a slight way around this problem by going to the AdobeSign website directly and downloading the completed doc there, but it still requests a password but it is my computer password... Does this happen to everyone? I also used to be able to seperate the signed/completed documents but now I am not allowed to "drag" and seperate documents into different iCloud files. I contacted Adobe support with no luck. Does anyone know how to remove the password or where to find the password the document is asking for? or a way around it?