Questions

The court's e-filing system will not accept encrypted PDFs. Can I still gather signatures through Adobe sign without the encryption? Otherwise, the program is not useful.

Hi, I am having issues with recipients replying to echosign@echosign.com. Some people prefer to print and sign their contracts at times and reply to echosign@echosign.com. Problem is that on many occasions this has happened that people reply to this email and we dont get the contract back at all. Where does this email go?  It looks so unprofessional from our side and in fact embarrasing to our organization. We previously used DocuSign but since we allready paying for cloud apps we decided to switch. How do you change the reply email?

I'm sending some documents to a customer to sign, and was hoping to send them all in the same request rather than separate requests.  The problem I'm running into is with the File Attachment field.  I'm asking the customer to attach a file to one of the documents, but then needing them to upload and attach a separate/additional document to one of the other documents within the request.  While I've applied the File Attachment field to the 2 separate documents, it appears to come through as 1 placeholder.  Is there a way to give the two File Attachment placeholders separate identities?

Once a contract has been sent out for approval, is it possible to amend the role that you have given to a recipient before it has reached them? For example, I have sent a document to Tom as a signer, but I now need Tom to be a delegate so that he can send it to Mary who is the correct signer. Many thanks

Is there a way to add reference documents to the Adobe sign email? Would like to attach product disclosure documents for the client for reference but do not want it to be part of the signature document.Is this possible?

I have a signor whose email address changed so I need to change the mail address for him to be able to get and sign the doc.  Pls let me know how and what to do.

How do I make it so the PDF saves as a PDF where the signer cannot select text? As it stands they can just cut and paste the text after saving the PDF which for a number of reasons I want to avoid. Perhaps the whole document saves as an image PDF?

Hello, I have a document on Adobe Sign I need to send to several people, but each need to sign their own copy. Is there way I can send the document to a group of people but they're signing their own form, and not the same one? Thanks, KTB

How do i download my certificate after completing a course?

Hello, we are sending documents to get esigned via the api. We need to have the signers input some fields (text/radio/checkbox/date/phone etc.). We are attaching the tags in the documents. Most of them work except checkboxes. We have checkboxes in a few places in the document. Some of the checkboxes are working and some are not. I cannot figure out what is causing this. I have attached a document with 2 signers. If you look "Type of loan" section, the checkboxes are appearing correctly. But the checkboxes in "Loan Term" section are appearing as read-only for some reason. Even sometimes they don't appear when i reduce the size of the tags. One more problem is, since the tag names are long, Adobe is putting a lof of unwanted spaces between the check boxes. I need to put them close and all the checkboxes in a section (where placed in a line) should appear with proper distance. But due to the size of the tags, they are appearing very far from each other. This is the same wit

I just signed up for the trial yesterday. I am trying to send a document for required signatures out to 3 people. It comes to me properly when I add my self as a signer, but the people I am sending it to say they have not received it. Can you help?

Hi Team I hope you are all safe and well. Due to C-19 we need to send an amendment to working hours to our internal colleagues. I want the First Name and the Email address of each person to be merged into my letter when it sends. However it is coming out as requesting them to fill in their own name and address! I have tried : _es_signer_fullname, _es_signer_firstname, First Name (my own custom field of {{firstname}}) but nothing has worked so far. Please ad

Hello I have a query, an Adobe Sign was purchased for transactions (1000), this means that I only have one user to manage this account? If I want to add more users, it sends me to the VIP Console, but here I only have a quota of one user, if I add more, it tells me that I exceeded the quota. I do not know if it works the same as Connect, that I must buy several named users to be able to manage or perhaps we did something wrong with this purchase. Anyone know that I may be doing wrong, in the purchase or in the administration. Cheers,

I'd like to prepare a fillable form that will be available from our web or intranet.  It needs to be signed once compleated, but I don't know who will be filling it out.  it could potentially be thousands of people.  Ideally the workflow would be.  1. download PDF from us2. fill out PDF3. e-Sign PDF4. send it back to us is this even possible with Adobe Sign?

Hi: I am using the Small Business Version of Sign and have created a template.  I go throught the steps to send it and it says it's sent but nothing shows up in the manage window ie: it says no documents were sent..What do I do??  

I would like to ask your guidance in building a report that shows the email status: Views , Signed, Not opened, Not delivered. Is it possible somehow to extract information about one attached document sent to multiply email addresses? For example:The Letter 02.03 was sent to 20 adresses, 1 email - Viewd2 email - Not delivered3 email - Sighnedetc.I would greatly apreciate your help. 

I create workflows for my company.  To keep down the number of workflows, I have designed them with the facility so that users can choose the documents they need for their particular purpose, while keeping them still mandatory.  This worked well until very recently.  Now when using these workflows Adobe Sign offers a default which the user has to 'delete' before choosing the correct one, but the offering of default does not seem to be logical.  ie. for contracts for 1, 2, 3, 4, 5 or 6 signatories, the default is 4.  What has changed and is there a fix for this?

Hello!  I am new to Adobe Sign -  I need some help in getting the routing of signatories to be "Parallel" and NOT "sequential"?  The Adobe training video provides two methods - but neither of them works!! Agh! Please help!

I have a form - set fields to pre-fill by the author.  I want different staff members to be able to fill this form and click send without having to choose signers.  They will always be the same signers, just the information on the forms will be changed - likely 5-10 forms a day.  How can I set this up to make it the simplest flow for employees filling them out?

Dear Adobe, Could you please confirm whether Adobe Digital signature is an accredited authentication service provider in South Africa, under the requirements of the Electronic Communications Act of 2002 to provide advanced electronic signature (AeSign) solutions. Thank youMieke Immelman

Hello, I just got off a chat and 2 phone calls with Adobe and have to say this is one of the most miserable free-trials activations I've ever experienced.Starting the Adobe Sign 90-day free trial for small business was a breeze.  I registered my account and can access the Adobe Sign web portal.  However, I don't have the option to add an additional 8 users to my organization as the free trial indicated. Nobody I spoke with in the online chat or on the telephone had any idea and said to post here.I'm simply trying to add additional users to our 90-day free trial for small business.

I have installed Adobe Sign (Trial version) on my company Sharepoint development environment. However, every time I try to utilize the “Send for Signature” function or try to create a template using the “Library Template” function within Sharepoint, I get an error like the image shown below. I have followed the instructions for installing this provided here explicitly: https://helpx.adobe.com/sign/help/adobesign_sharepoint_ol_install.htmlMy pre-sales guy told me to go to support. I went to support and they told me this: As you are currently evaluating Adobe Sign as a trial user. We would recommend you to try the Adobe Sign forums and communities for any assistance related to your Adobe Sign trial account.This is not very helpful in any way. I need to do a demo of this software for my boss and now my trial only has 8 days left on it.

Hi All,I'm also curious to know the difference between Adobe Sign and the free option in Adobe Reader to apply digital ID (certificates) in the light of 21 CFR part 11 compliance. Does the latter option allow for 21 cfr part 11 compliance? I'm really struggling with this. Most of the information I find linked to this is for AdobeSign.Many thanks in advance,Bert

Hi all, I am fairly new to Adobe DC as a school business manager trying to run operations remotely. I need a quick way of sending different finance documents to be annotated and signed.  Normally we would print off an invoice, stamp it with specific text/fields to complete (Cost centre, "I confirm receipt of good and services", Signature) plus they could add any comments. This would go internally to staff then returned for payment. I would like to replicate this by email.  I have tried the fill and sign function which is good for collecting signatures, and I can drag comments boxes but I can't see where to write instructions. It's quite long-winded each time. We will be sending multiple documents for authorisation per day and ideally I would just like to overlay a small form, I just can't work out how.  Maybe there is a better way? Many thanks

Hi,  I am just now testing the adobe sign service and am looking for how I can have a document signed by just one person, but then many. We have more than 500 staff members and each of them has to sign our new Code of Conduct digitally. So this is not a contract where two parties sign but a document that is signed by only one person each time. In the application I see that I can do that but not in a bulk, I have to make up a new document for each email address (signee). Is there a way how I can automate this to more email addresses with each of them being a single signee to their very own document (without another party signing as well)? Thanks for your help!