Questions

Hello,Im having trouble with Acrobat sign. When I send a document out for an e-signature, all is good. When the document is returned to me signed, the completion date shows the document was signed 8 hours ahead of the time it was actually signed. I thought maybe my account location was set for UK instead of pacific time Canada, but according to the Agent, everything is correctThanks

I keep receiving this error message when trying to submit an e-signed document"We encountered an error while processing your request. We apologise for the inconvenience. Please reload the page and try again. If you continue to encounter this error, please contact our customer support.Error message: Internal Server Error" Has anyone encountered this, and how was it resolved?

I am trying to send an Adobe Sign document through automation in Salesforce using both Apex and Flow. However, I am encountering different errors with each approach. I need clarification on:The correct method and parameters to use in Apex for sending an Adobe Sign document.Why the Flow approach is failing with a different error and how to resolve it.Could you provide proper documentation, code snippets, or guidance on how to achieve this correctly?Error: null : 400 : {"code":"INVALID_RECIPIENT_AUTH_METHOD","message":"Invalid authentication method for recipient "} try {// Initialize map for AgreementTemplateVariablesMap<String, echosign_dev1.AgreementTemplateVariable> agreementTemplateVariables = new Map<String, echosign_dev1.AgreementTemplateVariable>();// Define recipient email and variable valueString recipientEmail = 'smitha.vikram@hrblock.com';String variableValue = 'Test Value'; // Replace with actual required value// Add the variable to the map (similar to 'myAtt

Hi!I'm trying to create agreement with the use of Adobe Sign API in c#. I'm using integration key for authentication and these are access points returned to me by GET /baseUris endpoint:{    "apiAccessPoint": "https://api.na2.echosign.com/",    "webAccessPoint": "https://secure.na2.echosign.com/"}I'm getting the same error whether I'm trying to run it in Postman client or in the application, or in "try it" page. I'm supplying "Authorization" parameter:Bearer <myIntegrationKey>And request body (application/json content type):{"fileInfos":[{"transientDocumentId":"3AAABLblqZhBrIQv-DQkoZ5I9yJlf-PFB1JPEXKOcYT6VpC6yzc8rj89y5yc0fVFkitvmFers08VIWo1m8Qi6PLGOfUVUGPooSjX7s2t60hhPUA4rgVo3Wmlgu_8Z3LB5fapRWSrUgrbakL1Q-1DotAtYr2Dw-OHzxzQOicyGzRpgXhk4t92zEPA6i2FVa4b_QrSeC42nI9iy71E4yosjLTgi9XJKYzO2QLRfPNUdLkfTYfNez4QFzklwC2hY7DOVRDeHT-IiKgHQF8WGKpbZDxv7MC3pFab7hVbXYIVnD_dy02P3af6LZAhRA4hVJcpf6Z1Bh9k_q38*"}],"name":"ContractForSigning","participantSetsInfo":[{"member

I would like to change the "From" (sender) email name and/or address so my recipients do not disregard my eSign emails as spam. It currently shows as coming from 'Adobe Document Cloud eSign Services' <echosign@echosign.com>.  I would prefer it either have my name and/or email address associated so the recipients do not overlook it. Since we have not sent documents through this platform historically, clients will not be expecting an email from Adobe Document Cloud eSign Services. It is not practical to email clients before sending documents for signature just to ensure they know to look for this email and not disregard it as spam. That would completely undermine the efficiency of using this product.

I've been using Adobe Sign for a couple of years and the email always showed up in my customers' email with the sender being our company name.  Now the sender is showing up as "Adobe Acrobat Sign on Behalf of 'company'".  Because this is too long of an entry on most phones it shows up only as "Adobe Acrobat Sign on" and appears to be SPAM so my customers are deleting the email and missing the documents entirely. Can this be changed so that my company name shows as the Sender of the email?   This, coupled with the change to the number of documents that can be sent not only in a batch, but in a 24 hour period is making the program difficult to use for our needs.

Hello, I would like to have a charter signed by all the employees of my company. There are almost 110 of them. I wanted to know if there was a way to power using an existing list to insert them all at the same time? Or do I have to type them one by one? Thank you !!

I've downloaded the new version of Adobe Sign and there's now a tick box if you want the document to be sent for e-signing in order to the receipients i.e., it's sent to one person and only after they have signed, it be sent to the next persion. I always send the documents in order of signature. Is there any way to ensure the default is 'send in order' rather than always having to tick a box? 

I created a webform template on Adobe Sign with data validation set for the YYYY-MM-DD date format. However, when users fill out the form on mobile devices, the date field opens a calendar picker instead of a text input. The issue is that the selected date automatically formats as YYYY/MM/DD, which does not match the validation rule I set (YYYY-MM-DD). As a result, the form fails validation, preventing users from submitting it.Has anyone else encountered this issue? Is there a workaround to ensure the date picker respects the YYYY-MM-DD format or a way to modify the validation rule to accommodate mobile formatting? Any insights would be appreciated!

screen froze in esignature

Occasionally I receive a document that I have to sign, which I prefer to do digitally. Even less often, that document contains proprietary XFA elements, so the app that I normally use to do this will not accommodate it. I have tried no fewer than 11 Android and 2 iPad apps, including two from Adobe, with no success.I have been dealing with a document downloaded from a government website.I see:"The document you are trying to load requires Adobe 8 or higher..."or"Please wait..."ot"Document equires an app for Windows or Mac"I am particularly frustrated by the fact that the Adobe apps failed to open the document.Is there a solution that does not require a paid subscription?Thanks.

Hi I use Adobe Sign with Jotform to create Digitally Signed Forms for our customers. Up until about 4 or 5 weeks ago this process was working fine for the main form we use for new customers. However the PDF created by the Adobe Sign Widget did not have all the critical data we need on it.  The Jotform support team have managed to replicate the problem and confirm there is an issue, I can;t tell if this is an Adobe Issue or a Jotform issue., Since Jotform suopport have not currently resolved this problem and this form is really very important to our businees;  therfore  I recreted the Jotform from scratch about 3  weeks ago and added the Adobe Sign widget to it and throughly tested my new form and everthing was working as expected . Then a couple of weeks later, the smae thing happened to the Adobe Sign process where nonoe of the critical data was added to the Adobe Sign document. Even though it still possbile to creare a PDF from the data captured by the jotfor

Hi all,I am trying to understand if it is possible with Adobe sign to sign documents with the CADES format sign.The file should then change the format from pdf to p7m.At the moment I am trying to sign a pdf document but when I save it it remains a normal pdf file. I really need it to become a p7m.Thanks in advance if anyone can help me. Deb

Hipls see attached. I am not getting email of the document to be signed. No erros in powerautomate and I am using diff emails than adobe email.    

Hi All, When I hit request signatures, the popup where you enter recipients is blank.  I have used this may times before and never had this issue.  I have signed out, restarted the laptop ans signed back in twice, still the same issue.  Screenshot below.   Thanks for your help.    

When a user uses adobe sign to get a pdf signed the name of the document gets changed .

Hello, I am taking over the Adobe Acrobat account from a woman who is retiring.  The license on her desktop was deactivated and activated on my laptop. I have changed the name on the Adobe account everywhere possible - manage account, profile name, Adobe screen name, account name - and still, when I send an Adobe E sign document for signatures, the name comes up as "Jane Smith via Adobe Acrobat" in the email subject line, then in the body of the message, it reads, "Jane Smith requests your signature on (document name)." I have looked everywhere throughout the account, account management and settings for where her name might be and cannot find it at all. I've deleted, re-entered and saved my name on the profile and elsewhere several times. Nothing is working. I have Adobe Standard.  Please advise. Thanks!

We have a custom proprietary tool that uses the Adobe Sign engine for sending docs. Our integration allows for users to send using a service account, which means not all of our internal users need to have an Adobe account. This morning, on a newly created doc template, a user attempted to send the doc and is receiving an Adobe error I haven't seen before: INVALID_GROUP_ID_FOR_USER. Not sure where in the process this is occurring, since the user doesn't technically have an Adobe account, it's using our service account as it does for all doc sends.

I am trying to send a document to have this signed by a number of parties. However, I received this message "We were unable to create your agreement because your document had invalid Digital Signatures".  This is the first time I received this message, I did nothing different than yesterday or the days before. How do I resolve this issue? 

Documents was sent for two approver. One field was assiged to 2nd approver to add comment.2nd approver added coment on assigned field and signed. But the field showed as blank for next approver.

Hi,Within Adobe Sign, we're setting up the "Web Form" to obtain signatures from about 1000 parents and children (Web Form is the best solutation because we don't have access to the email addresses of parents/children. But it looks like Adobe Sign is designed in a way that if signatures from two people are required in a document, it needs to be completed in 2 separate instances: First, participant 1 (child in our case) will complete and sign the document. Only after that participant 2 (parent/guardian in our case) will receive the document for signature. We wondered if it is possible to customise in a way that both child and parent can sign the document in one instance once they click on Web form URL. Otherwise, this might create a confusion for child and parent. Also, child won't have their own email address and they may end up using the wrong email address (which can result in missing their signature). Thanks for your assistance.  

This may be an easy task but I am attempting to create a web form through adobe to allow my remote employees to use as their timesheet. I need the ability to add formulas to accrue and calculate hours worked, imbed a calendar toi select week/day etc. I have created an excel template for structure just need to add the functionality(  calculations etc) I can add them to Excel template but they do not transfer over to adobe etc.If I am nuts let me know but if there is good option please share. 🙂

I have a bunch of reusable templates that I have built up over the years of using Adobe Sign.  I am looking for a way to archive them so they don't clog up the UI.  There is a way to do this with returned agreements.I can see a way to delete a template, but not a way to archive it.Thanks in advance, Enterprise user.

helloI have a document. at the end of the document the signer signs and types in his initials (both on the last page).what I want to do: I want to let his initials appear on every page, always on the same place.I know this could be done by simply placing initials-fields on each page.however, this would mean the signer would have to click on EVERY page - and my documents has hundreds of pages.so obviously this won't work.my vision / goal is that the signer can sign / type once, and his initials appear on all pages (on the defined place on each page).how can I do this with adobe sign..?thank you in advance!martin

Hello All, I'm trying to execute a bulk send for the first time, and I'm using the CSV upload option to do so.  The tool recognizes the CSV file and imports it successfully, but when I try to move to the next step, I get an error that says "Please add at least one recipient."   Screenshot below.  I don't see any other items to enter/fill, so I'm at a loss as to what the error means.  Any help would be appreciated -- thank you!