Questions

When my Annual 20gb Photography Plan runs out in Feb2026 I intend to upgrade to the 1Tb Photography plan using a retail voucher. Will I be entitled to the higher 500 generative credits or will it class as a new account with the lower entitlement?Thanks!

Hi.I was testing with Adobe's AI video generate before I commit to my subscription. However, all of my videos were incorrectly made, including two of them went fully black screen (no images and no sound), and one of them was cut off in the middle (did not follow the full prompt). I would still like to make sure that the videos can be generated without issues like them before I commit since I will be paying for the subscription. And, I would like to get my 3 video credit back to try again since I couldn't use any of them that were made with bug. Please see attached screenshot to show (you can also checked the videos I generated directly via the attachments). Thanks.

I'm trying to generate an image on firefly, but it keeps saying "Can't access. You can contact your admin to request access." I've already signed out and sign in, but the problem still isn't solved.

I have been teaching Adobe software for 17 years.  The software has had many changes over time, and as an educator, I have been able to adapt my curriculumn with these changes. That being said, I have had to spend countless hours to build my lessons, create assets, videos, ect. to deploy on our learning managemnet system to teach these updates. As time has gone on, and the software capabilities have increased, I have found it harder to keep up with the changes and manage my lessons.  Now with AI, I find it almost impossible to stay on top of all the changes. If AI is a tool that we are expected to use and show students how to work with, Adobe needs to lead the educational side of what it looks like in the classroom and how it is taught.  We need resources that we can utilize that work well with how lessons are deployed on learning management systems. We need educators building these lessons for us too ... not marketers or people who dont work with middle or high school s

I am facing some sort of glitch issue with my CC pro subscription. I had free 3 months membership coupon which was avaialble with my Laptop when I bought it but I had to fill the card details in payments section. Later I tried to cancel the subsciption but It could not happen due erros i was getting throughout on home page "Plan information unavailable". Last month I though I should by new subscription and hoped I would  get option to cancel existing one but now I am unable to use Firefly because it shows a blank screen when I click the icon and go to new tab of Firefly and Plan information, Invoice and activated device etc is still missing since i can not see the details. I have tried the "Adobe Virtual assistant" fetures to solve this but was unable to figure out and tried the Phone number "800-833-6687" also they have provided "other method to contact" but it's not avaialble. Yesterday, I randamoly thought and tried to login Adobe CC in my Phone's brows

Selecciono una foto (muy grande).. la escalo por fuera del tablero y la pierdo. Tengo que hacer zoom out y arrastrar un rectangulo lo suficientemente grande como para abarcar el objeto desaparicido... Y aun seleccionado no se puede mover hasta que se encuentra dentro del tablero. Por lo que lo unico que queda es volver a agrandarlo, hasta que aparezca en el tablero, y de ahi.. mas o menos centrado. Escalar pero que quede dentro del tablero?  A quien se le ocurrio que las cosas que estan fuera del tablero no sirven? De hecho si es un tablero colaborativo me lo imaginaba algo como mas Sandbox.. como un verdadero Jamboard, una pizarra... y ahora resulta que todo tiene que estar en tableros... Y nada por fuera... para los que tiramos inspiraciones como besitos no nos sirve.

I'd like to know if anyone can suggest concrete examples of Adobe Firefly's generative intelligence for:Creation and management of technical content to quickly create design variants for industrial components and end productsGenerative design for product optimization to produce technical visual and textual materials such as manuals, data sheets, and illustrationsMarketing and visual communication to generate natively creative product images for advertising campaigns, customer presentations, and packaging design

he pagado mis creditos, sin embargo me dice que no tengo crédito

If I'm paying monthly why am I not getting unlimited generators of images!!!  I'm in the middle of a project and it said I don't have enough tokens!!!  And have to wait until mid December to generate images again! IM PISSED! 

BonjourEst il possible de générer des images HD grand format destiné à l'impression grand format ou des images vectoriel que l'on peut agrandir sans perte de qualité avec firefly ?Merci.

Bonjour, je suis un sculpteur et j'aimerais savoir comment remplacer l'arrière plan de mes photo pour un autre arrière plan fabriqué par moi-même, avec firefly.Merci

Bonjour à tous,Lorsque je modifie des photos sur Firefly, une fois que le travail est propre je veux télécharger ce travail mais la qualité de la photo est dégradée par rapport à mon image du début (perte de netteté).Savez-vous quoi faire ?

Thank you for whoever helps create AI! 

Vielen Dank für diese bereits gut funktionierende Bildgenerierung von Firefly.Die Generierung von neuen Inhalten funktioniert. Abwandlung bereits bestehender Bilder funktioniert kaum. Folgende Verbesserungen schlage ich vor: - Eine echte Historie und bezugnahme auf bisher generierte Inhalte. Bisher wird jedes Bild neu generiert, wenn ein Prompt eingegeben wird.Es wäre schön bereits generierte Bilder direkt weiterentwickeln zu können mit präzisierung des Pormpt, ohne den kompletten Text immer wieder nutzen zu müssen der von der Länge stark limitiert ist. Wenige Zeichen sind zum Beschreiben zugelassen. - Derzeit muss man soeben generierte Bilder downloaden und wieder hochladen, um im Prompt bezug darauf zu nehmen und Änderungen vorzuschlagen. Dabei wird das Bild nicht neu generiert, sondern das bisherige als Kopie genutzt, sodass sich schärfe und Farbe tatsächlich abnutzen, als hätten wir es mit analogen Fotokopien zu tun. Nach zwei Änderungen sind die Bilder grob verpixel

Dear Adobe Community/Support Team,I am writing to seek clarification regarding the usage rights for audio tracks generated using the Adobe Firefly Generate Soundtrack(beta) feature, specifically when utilizing the monthly Free Generative Credits.My question is ?I have generated a long-form track (up to 60 minutes) using this feature. Can I use this lengthy audio track in my YouTube videos (for background/loops), which are monetized?I want to confirm that even long-form content generated with free credits is legally clear for commercial use and will not trigger Content ID claims.

Hi there I am trying to do a transparent background png illustration that I made.  I gave it one very simple instruuction and 2 times it wouldn't move and on the other 3 it just jumps the image in fashes.All unusable and I have lost 1250 credits and nothing to show.  Im afraid to keep trying as it keeps using the credits with no results.Any tips on either fixing the issue or reclaiming the lost credits.Thank you in advance.

When using an already generated image as a composition reference for further generations, it is not possible to specify how strong the modification of the image should be. Therefore, the new image looks almost the same which is not what I am intending when creating a new image. 

In firefly, it would be very helpful to be able to add more frames. Not only start and stop. Where do I write scene legnth?

I could not generate an image because I wanted to include "Mary Jane" shoes. Everything else was fine, and it would generate pictures with the entire prompt -Mary Jane.I had to type in "Closed toed, low cut shoe with a strap across the instep" to get what I wanted without Firefly thinking I was trying to make some sort of drug related shoe.Adobe is truly insane.  If they really want to dissuade drug related images then force AI to put shoes wherever "Mary Jane" is requested, don't limit the type of shoes I can request because some people might be using slang for pot.  That is like refusing to put flowers in a "pot."

I have a prepaid Photography plan (20GB)  that renews on 12/25/25.If I buy generative credits will they expire on the 25th of each month?I understand that don't roll over. 

Hallo,ich habe meinen PC komplett neu einrichten müssen, nur BS WIN 10 noch vorhanden, alle Programme weg (Soft- und Hardwarecrash, sodass kein Backup genutzt werden konnte!).So habe ich nun meine Programme wieder  mühselig  installiert , auch die Adobe Produkte Adobe Photoshop  & Premiere Elements 12 wieder istalliert.Jetzt soll ich aber diese Produkte innerhalb 7 Tagen registrieren. Aber das funktioniert ja nicht .Ich kann mich bei Adobe anmelden, finde aber kein Möglichkeit, diese Produkte wieder zu registrieren...Warum kann ich diese Produkte nichtmehr nutzen, ich bin jetzt Ü80 und brauche keine aktuellen Programme mehr.Bitte helfen Sie mir,  damit ich diese Programme wieder nutzen kann.Danke für Ihre  Bemühungen.Mit freundlichen GrüßenDietirch-G. Riemann

Useless, expectations unfulfilled, have the feeling that we are the ones to blame and the ones to wait. Just 10 seconds !!!!  Sorry yóu do not apply or you are a shameful physician using insulting words like uterus, pelvis, bleeding and an endless list.( I used allowed words to be able to send this post). You charge for this, you have spent years on R&D and still are unable to put prompts in the correct context. 

Below is a screenshot. I want to create a series of illustrations that will thematiclly be consistant, and have a main character represented in all of them. I created a prompt which generated the first line of images, used one of the images a reference for both style and compostion. I even tried FF 3. I have included the prompt below the image. What do I need to do to get images that look and feel like the reference image and use the same moose character.   Whimsical watercolor and colored pencil illustration for a children’s picture book (grades 1–4) from the “Goose the Moose” series.Goose the Moose — a kind moose with big gentle eyes — Goose running through the forest, sunlight streaming through trees, with birds and mountains in the background, painted in warm golden light.Soft watercolor textures, expressive faces, gentle humor, and a storybook aesthetic.16:9 aspect ratio.Mood: peaceful and playful.The image should feel full of warmth, wonder, and friendship.

Nach dem Hochladen eines Bildes zur Änderung des Hintergrundes wird das Bild in schlechter Qualität angezeigt, d.h., es ist extrem verpixelt. Ebenso dann nach Bearbeiten und dem Herunterladen. Außerdem wird das bearbeitete Bild grundsätzlich nur in png mit niedriger Auflösung abgespeichert.Ich habe keine einstellung gefunden, die ich diesbzgl. ändern könnte. Wer kann mir da weiterhelfen bzw. mich aufklären?Beste GrüßeAndreas

Trying to edit an image in image 5 is just plain confusing. I have no idea what I'm doing and if I'm lucky I may stumble on to something useful. Documentation would help, or would it. I looked at image 4 docs, and it was mostly on how to create a prompt. That's not what we need. We need to understand how to use Image 5 features, not how to write a prompt. Ridiculous!