Questions

I’m generating video from an image and the image presents a clear night.  There’s no rain.  The output always either presents lightning or some sort of super hero plasma blast.  I refined the prompt with Claude and specifically requested no lightning in the prompt, and it still appears.  Here’s the prompt:Use this exact still image as the background, with no changes to the environment, weather, sky, or lighting style. The scene must remain a calm, overcast urban evening with wet streets and neon signs, and there is absolutely no lightning, no flashes in the sky, and no storm effects of any kind. Only existing police siren lights may move, gently scanning in red and white across the pavement, vehicles, and characters. The female NYPD detective from the image runs toward the tactical officer in the foreground, shouting clearly, “Stand down! Stand down right now!” As she approaches, the officer lifts his gloved hand in a firm stop gesture and holds that pose. She stops near him and argues

Firefly keeps stating that my graphic illustration of a Graffiti teddy bear violates the Adobe user guidelines and I don't see how. I am unable to generate my video with my original work because Adobe won't be specific with the issue or offer a way to contact someone to fix my issue. I would like someone to help me figure this out and see how maybe Adobe can loosen up their grip a little when it comes to thier gaurds. A teddy bear with stitches and graffiti art is not animal cruelty if that's what they are going for with my image. lol

For the past week or two, Firefly has become almost impossible to work with. Performance has degraded significantly. It is not just slow when generating images, but also when simply typing or editing prompts. There is constant lag and delay (up to 10 seconds just to type a single word!!), which completely disrupts the workflow and is unacceptable. What used to be fast and fluid is now frustrating and exhausting to use.  System details:macOS Tahoe 26.2

help

Hi,As is the case for many others, from what I can read on community posts, I can not generate images using firefly partnermodels. only firefly models work. I get the “Something went wrong try again later error”. Can you please look into this. Requested info below:Operating system: Windows 10Browser: Have tried all, chrome, edge, opera, firefox, etc. nothing worksFunction: text to image - have tried both with and without reference image, nothing worksPromt: Generate a picture of the moon. Have tried loads of different prompts - nothing worksSteps:  Have followed all steps on this post, nothing works.  All firefly models work no partner models work.  

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.Important details to save time: Credits & Plan: I have an active subscription and sufficient generative credits available on my balance. Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug. Models: The error occurs across all available models, not just a specific one. The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing. 

I have wasted thousands of credits on video generations that failed with no explanation or that failed to use the reference images and first frames at all. 

 It throws a lot of errors when generating images—specifically, "An error occurred; please try again later." The photo download function is bugged; I click the download button, but nothing happens, and this keeps happening. 

While using runway aleph 2, to edit a video it charged me, but didn't produce a result when I refresh the page to see the error and screen, capture it the air disappeared, but I still lost the 500 credits. It is making me nervous to use video generation because I've lost credits before, and I do not wanna lose anymore. Please help.

已经持续两天，生成图片以及视频时，总报出现错误，请稍后重试；尝试过很多方法但都并未解决！需要帮助解决这个问题

Adobe Teams account.I am the only administrator and user.Veo, Sora and Runway work correctly.Kling 3.0 and Kling 3.0 Omni do not work.Error:"You don't have access to this feature. Contact your administrator."I am the administrator.Please provide the exact Admin Console path where access to Kling can be enabled, or confirm that Kling access is not enabled for my organization. 

I’m having problems creating an video from an image that i manipulted in Firefly. I keep getting the response‘Can’t load - We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.’The image was partly created in firefly and is an image i took in the office i work in. I can’t see any reason why i can’t use the image. I’ve also changed the video prompt and that still didn’t make any difference. I have tried with a different image and it worked but not the image i wish to turn into a video.  

An error occured when generating a video and it said 'try again later'. I refreshed the page but my already generated videos disappeared before I could download and my credits have still been used

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

Either the SORA 2 model or Adobe firefly is total garbage. It only produces AI slop.

i try to edit my images and firefly just says cant load a lot like like i type a black jacket lands on her it keep doing cant load it did not did this weeks and months ago and i cant do my projects when it does this with Gemini 3 Nano banana pro i cant get the edit images i need and parts in animes that i need. i moved to adobe firefly because it can do what i cant so can you please fix it.

I often am unable to download images and vidoes generated by Firefly, due to having to clear my cache. This time you all created a beautiful 4 sec video the first time. I was unable to locate it after having to restart. Where can I find it?

Expand image function is not working

Firefly is copletely blocked...from hours, doesn’t generete any imagine, doesn’t download the generation history. Telephones for assistance don’t work!!! What is happening?? I’ve paid my monthly account...