Questions

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Used 1250 Credits generating using Ray 3.0 and didn't generate a video it has been continuously ‘Generating Video’ for the last 30 minutes. How do I get my credits back?   

Every time i am trying to create a video it shows the Language in some other form instead of English . Even though i attempted phrasing the right words and suggesting but still messes up completely with grammar and language 

While try to generate video with image and proper prompt i am getting error like can not load , always getting the same . Even i paid for the scuscription

I can't cancel a paid subscription without paying for it. Please cancel it.

It’s basically Firefly as it is now. But this one would actually work and not take my credits for not working. Crazy concept? Sure. But if anyone can ignore this, Adobe can.  

when i set the genral settins for a 9:16 image use a reference image and starts the generate button it doessnt work and a red message pops up telling me the video must setting in 8 seconds at 9:16 format and thats what i used. 

Why is my credits not restarting? I says I have 1000 credits. But it keeps saying I have no credits. What is happening? title edited by mod

i have 250 credit remaining in my account, but when i am trying to generate image it says insufficient credit.

TRES PENIBLE.......Bug fréquent... Quand j'essaie de générer une vidéo , cela bug et un message " erreur survenue réessayez ultérieurement" apparait........Que faire???

firefly.adobe.com: The video creation section, Veo 3.1 fast, the first and last frame feature is not working. It keeps giving errors. Even though we upload the first and last frames, when creating the video, it gives the error, "A problem occurredPlease try again later." Please fix this urgently.

horrible UI for navigating around - firefly boards

I submitted a picture of myself and my mom, and Firefly refuses the picture saying that it doesn’t comply with the rules. We are both dressed, sitting on a bench, I am looking at her, there is nothing wrong with the picture. I just wanted it to be animated because my mom passed away, and Firefly won’t accept it.

hello I bought a plan but I can't see any confirmation that I bought it and I can't find anywhere to see my credits. Can someone help? Did I waste my money? It's still telling me to upgrade when I create videos, but I've only created 3 videos

Is there a way to select an aspect ratio when using a custom model?I don’t see a way to select what aspect ratio to create an image with when using a custom model I trained. I trained the model using 16:9 images but it will only create square images. There is no selection to make any adjustments when selecting a custom model, other than a “upscale and enhance” toggle. I’ve found I have to create the image with the custom model, and then use a separate prompt to edit the image and then select the 4:3 aspect ratio I need - this uses more credits though, just to get the aspect ratio I need, so not ideal - it woudl be great if we can genertate then in the correct ratio we choose from the start. 

I need help 

My credits reset to 4100/6000. Stopped using apps at midnight before reset. 

Recently i purchased my adobe firefly trial but it hasn't been activated in my account please look into this matter resolve the issue as soon as possible.I request you to fix this issue as soon as possible.

I am trying to use the free trial and it does not work. I get errors about permissions and ads to buy, when I just want to try..as advertised. Do you start charging after the trial or does it cut off?

USED 400 FOR VIDEO WITH A LOT OF MISTAKES.

AI generations should be free until March, but credits are still being charged

When I went to generate a video it charged me for 3 vids of the same video. I would like a refund for the credits I lost generating those videos.

Once an image has been generated, i can’t edit it using prompts. The button is blue and ready to click, but nothing happens.

İ bought the premium membership today but my image creating limit is seri please hrlp