Questions

Firefly text-to-video (Sora 2) 12s videos: I keep getting “something went wrong, try later” errors. Credits are deducted even when no video is generated. Is this expected, or can credits be refunded? I’ve successfully generated 12s videos before.

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

 I paid for Premium but when I click the healing tool premium features comes up, I select “continue” & it tells me to upgrade. I’ve also restored the purchases (none to be found?) & login is same as one I used to purchase premium.

hi i just buy firefly pro but i only want to use via api - but is still not showing on my dev account - it still shows unavailable -- pls i want help with that now

I am constantly being told I am out of storage, however I have nothing in my files, nothing in my history, everything is cleared. I also generated a few image to video where I lost credits, videos show as generated but I cannot see them but credits are gone.

En el módulo de Generar de Adobe Firefly, la cantidad de caracteres dispuestos para la redacción del prompt es muy limitada. A veces se necesita más caracteres para redactar mejor el prompt.

Two image generations ran into problems with the model not being available and I lost 800 credits

Desde ontém 05 maio 2026, o firefly não gera vídeos. diz tente mais tarde, ou simplesmente diz que o prompt não pode ser gerado. Já troquei mais de 30 vezes o prompt e não gera o vídeo. tenho ainda muitos creditos, então o problema não é falta de crédito. 

Oi , eu achei á proposta do plano de vocês interessante, mais o gerador de video parou de gerar videos , isso é frustante e como eu confiarei em pagar um plano com vocês se o erro já está me aborrecendo ?

Can't loadWe can't display the generated image.You can edit and try again.images don’t display for whatever reason but I lose credits anyways! please fix.

all of my credits were burned to create images that i didnt even ask for. i wanted to revert back to previous version and instead firefly created a new image with people who werent even in my source photo. and the rest of the images skin was auto smoothened and faces were completely unrecognizeable

As in the pictures. Top starts correctly person handing the keys in his right hand to the person on the left, left hand.  It continues and generates the man on the left receiving the keys in his right hand. I have wrote different prompts to correct this and it continues to get it wrong.

I am not able to generate image on website of firefly whenever i try even to generate an image of a tree error comes “Something went wrong,Please try again later.” i am able to generate images on my ipad app but not here 

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further 

not sure if it's a bug, but i'm on the seventh straight generation using different variations of the same prompt asking nothing new to be added to the video and it keeps adding something that isn't there. i'm wasting credits on a simple request and it keeps ignoring my prompts. i understand you might not be able to prevent generation from going awry, but if i specifically use prompts to prevent something and it does it anyway, why should I lose credits? a few times sure, but seven or eight straight? 

I have multiple boards where the history is gone and so my prompts. I can access it still at “My stuff” but the board and all my work over weeks is useless. No prompt can be loaded. This is a big big lost of work I have to suffer.

Same thing over and over again. Cant use the program, cant work but loosing the credits.

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I can't download generated graphics on macOS or Chrome. Pop-up windows aren't blocked, and I've cleared my browser cache. After clicking "Download," nothing opens; the download window doesn't appear (I don't have pop-up windows blocked). I have credits.