Questions

Hello,  Good time,I tried to download a model from your site. Although I have purchased the relevant plan, the system asks me to purchase the plan again and does not allow the download.Please advise how I can fix this problem. The details of the purchased plan and my account are as follows:

I was using the substance 3d community page for hours the other night, and then next time I used it, the page just wouldn't load the actual textures on any device or browser.  https://substance3d.adobe.com/community-assets 

Hello I install visual studio code and now my OBJ Files will not open I uninstilled Visual Studio code and the issue is still their the files look like this 

Hello,I work at a video game studio and we are looking to purchase a license to use Substance 3D Asset Library in the game we are developing.What I need to clarify whether we are legally able to use any of the materials in the library in our game, as a commercial product?Is there a page that covers this that I can point our egal team at or a contact?Many thanks,T

i need help, it says that the material is applied on the bottom but it doesnt show up in the viewport?ever since ive downloaded the plugin and its integration tools, the texture hasnt shown up once. 

I cant upload my sbsar file to the website it keeps giving me this error message. 

Hi I tried looking around, but not 100% sure, if I were to stop my subscription to Substance 3D, would I loose the points (asset points?) I have to download textures? I have been subbed for a long time and have a huge amount pf points, dont want to loose them, but I might need to pause of cancel my subscription. Thank you

Hey there, I really like using substance materials and the 3D Suite as a whole.BUT as I am using Blender it is very annoying to having to use the very unfinished Addon which only allows to import downloaded sbsar files. It would be much better to be able to Add the sbsar-files to the Asset browser so you can search and download right from the Internal Blender Asset Browser. As of now I always use sources like Blenderkit or other Material libraries just because its a few more clicks to use your materials. That's sad cause I actually like the quality and costumizabillity of your product!Any ideas or updates on this?Best,Johannes

If you have an Adobe 3D subscription, please login with your Adobe account using the "Log in with Adobe" button on the login page. If you have/had a Substance account, please login with your substance account using your email ad password combination on the login page. Being logged in on adobe.com logs you automatically with your Adobe account on Substance 3D Assets, so try logging out and logging in again with your Substance account if you are logged in by default with your Adobe account.Both accounts are not linked, so you won't see the downloads you have on your Substance account if you login with your Adobe account.

Hello, i have now a Substance 3D Plan for students. I played a little bit with the software and its amazing, but it seems i cant download any assets from the stubstance 3d Assets why is that? It says there are 0 downloads available. Best RegardsKarim

This news is a biggie for us: we’ve just launched a major new release of Substance 3D Painter, including a bunch of new features! Notably, you can now access Substance 3D Assets directly within Painter! Head over to our post on the Painter forum to learn more.

Hey, there's some interesing height map layering I'd like to look at for reference in this SBS file, but when it's opened in designer its missing the main height map forms. I've looked at the graph and can see some areas where nodes look to be missing. Anyone else seeing this for the material linked below?https://substance3d.adobe.com/assets/collections/1dea54afed4f15929338d8d13045eb09084b63de/asset/b8820f61945487869a899bc8029eee364742206a

Lorsque j'essaye de mettre mes textures en lign un message d'erreur apparait je transfert pourtant en .sbsar c'est pour pouvoir utiliser le plugin blender, voici le message d'erreur :Erreur lors du chargementUne erreur s'est produite lors du traitement de votre Matériau

Imagine im in the middle of work and suddenly I need a roof material from substance3d.adobe.com/assets (or the app both work the same way) and gues what.. the material is 300MB file that downloads 200kb/s and that is 20-30 min of waiting.And im asking why.. why is this so slow? Before adobe bought algorythmic substance materials like this i got downloaded under a minute or 2. Why is this so slow now?

Explaine me can i use Community assets for example Bacon for my workshop in steam or other games for commercial use? Dont need to tell that i have no right to sell, i know it. I need to know only one thing: can i use it for commercial use for free. I would also like to clarify one more point, can i use the asstes without modification.

Please help! I can't dowload this materials, I have tried with my subscritions activate and without nothing seem to let me do download it. I get this message: Access denied ! You are not authorized to perform this action! Please can someone send it to me? Y.Yhttps://substance3d.adobe.com/assets/allassets/f2e7ab95ef0f2bcbbf569cbfe56c28bd59221a94?q=car#

Hello, I was just wondering why the polycount of the models found on the assets page doesn't correspond to the polycount I get when I open the FBX file in an external tool (Maya, Unity, e.g.).Take this office chair: https://substance3d.adobe.com/assets/db647de2625d86f6c792f8c46eea2c0b7def49ec. It states that it is made of 1.6K triangles, but when I open the FBX file in Maya, it shows 56.7K instead. I'm somewhat new to 3D, so there is probably something I'm missing

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. After changing account details and setting primary email to the alias of the first one I've used, I could successfuly send the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam. Proxmox mail gateway that my university uses to filter messages also doesn't show anything.Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

For my work, I need to create a 3D scene of a dresser with a lot of cosmetics via Adobe Substance 3D Sampler. Although I have a MIRACO (a 3D scanner), there are too few relevant materials around me to scan, and my own modeling ability is very limited. So I would like to ask if there are any relevant models in the model library that I can use, how do I get them, and is there a difference between free and paid for these models?I'd appreciate it if you could provide me with an answer.

Im a stock photographer and videographer and work in 3D as well.  I currently use substance 3D Sampler for texture building but I wanted to know if I upgrade my plan to the plan that includes the 3D models can I use those models in stock?  I know I cant just resell the model as stock, but can I use the 3D models in stock photography and video as long as they modified and retuxured and part of a larger scene?

Thank you so much for clicking in. I have some questions about Substance that I would like you all to help me with.I am a graphic designer. The software I used most before was Photoshop. Occasionally, I would use Premiere Pro to edit videos. But because of my work, I now need to do some 3D models. Because I lack the knowledge of 3D modeling, I purchased a MIRACO (a 3D scanner). So far,  I have learned how to use the scanner and the file output. Can I put the files exported from the scanner directly on top of Substance for editing? And if I need to edit my scanned models, what are the basic operations I need to learn (it would be great if there is an official course from Adobe). Besides that, has anyone tried 3D modeling with the help of a scanner, and if so, can you share with me how to make better use of it and the software to improve the efficiency of modeling? Thanks for reading and answering!

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam.Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

I am incredibly frustrated and disappointed.I used to access my Substance 3D account with a Student License. where I built a big asset library and purschased much of Download Points, that I can no longer access right now, and when a i contacted the custmor support they were totally unhelpful, made me wait for like an hour, transfering through different agents, then they left me in the chat for like an hour or more with no response.All I asked for is the link my Substance account to Adobe to transfer my Content!This is totally unacceptable.

Hello,I am currently using the Adobe Substance 3D student license and am interested in subscribing to Adobe Substance 3D assets for use in an academic research project at my university.Having looked at Adobe's legal terms, it seems that there may be some circumstances where usage can be approved through certain fees or conditions. I am writing to inquire about the possibility of using these assets as a dataset for AI training.Even if the usage is strictly for research purposes, I am eager to utilize these assets for my academic paper. I would greatly appreciate it if you could provide me with information on the terms and conditions that would allow this.Thank you in advance for your time and assistance.

I create a new fill layer. I import my texture map into the textures shelf, and then click and drag the texture to the fill layer - I do not get the green icon with a plus sign. Instead, I get a forbidden icon and am unable to drop my texture into the base color of my fill layer. What could be causing this problem?