Questions

I have subscribed 350 rupees pack today..my money has been got deducted from my account..in Adobe I am unable to use my subscribed pack 

Como conseguir reembolso após não ter recebido o teste grátis?

Jag gick med på en provperiod på en vecka och sa upp prenumerationen samma dag. Nu har det ändå dragits en månadsavgift, som jag vill ha tillbaka.

Opłaciłem subskrypcję roczną - płatność za pośrednictwem google pay 12.05.2026. Jednak dziś subskrypcja wygasła. Bardzo proszę o wyjaśnienie.

Я отписалась от подписки в течение 14 дней и мне не вернули оплату. Хотя писала в тех поддержку 

7th April, 2026.I have read similar requests and tried the steps offered but still cant find my documents. I used the app for more than 3 years but All scans disappeared from my phone app, and desktop as well. I need assistance asap! 

I already subscribed for premium account on Adobe scan. Now I check again for the price, time of my subscription but I can't find it anywhere. Please support 

When I scan in docs to create pdf it constantly crashes when trying to save. Has anyone had this issue? 

I have saved several documents in Adobe...Now when I open them,it altogether opens a different document..Even if I recently save a document,it shows different document as saved..

I forgot to notice. I just wanted to do the one-week test. And it is just 2 days to late?Can i have the opportunity to retroactivate the notice before two days?How can i contact to clear this personal? 

I subscribed to the free trial and cancelled the trial before subscription start , but somehow I got charged INR 849 . I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks 

Hola, por favor solicito un reembolso de una suscripción de Adobe scan. Yo no necesito aquella aplicación, solo quería probarlo pero ya me debitaron y busque en la página de Adobe un asistente en línea y dicen que están ocupados por eso estoy aquí. Puse una queja en Google play pero me manifiestan que debo comunicarme con ustedes. Ayúdeme con el reembolso ya que no he usado este servicio. Hola,Solicito el reembolso de una suscripción de Adobe Scan que se cobró sin mi autorización. Solo quería probar la aplicación, pero ya se realizó el débito.Intenté resolverlo directamente con Adobe a través de su asistente en línea, pero indicaban estar ocupados. También presenté una queja en Google Play, donde me informaron que debo contactarlos a ustedes.**Por favor, ayúdenme con el reembolso**, ya que no he utilizado el servicio premium. Agradecería su pronta gestión.Quedo atento a su respuesta.Saludos cordiales,

I want to cancel a trial subscription but can't see the details on my account 

I have changed my mobile handset. Now how to get my old scanned documents

As I have uploaded one file named lookbook catalogue 1mm Now I want to remove the file but when I am trying to remove it is not removed showing some errorI am sharing you the screenshot of that error kindly help in this 

No mes passado realizei a contratacao do periodo de teste de 7 dias grátis, após 2 ou 3 dias eu realizei o cancelamento da assinatura, porém hoje, praticamente 1 mes depois, debitou do meu cartão o valor da assinatura e está me cobrando uma taxa de 130 reais para cancelar, como se eu tivesse seguido com o plano, porém foi CANCELADO.

Olá, eu realizei o teste de 7 dias gratuitos no MÊS passado,  e passado 2 ou 3 dias eu cancelei a assinatura, porém HOJE, praticamente 1 mês depois, cobrou no meu cartão e na hora de cancelar está me cobrando uma taxa de 130 reais. 

I am not satisfied with the product kindly provide my money as refund unable to connect coustomer care 

Je me permets de vous écrire car chaque mois, je suis prélevé de CHF 17.30 alors que je n’ai pas d’abonnement en cours. Je ne comprends donc pas.

I subscribed on premium, saying it's trial.i need my refound

I cancelled my free adobe scan 7 day subscription on day 5 but they still charged me full month fee from auto pay. i am not happy with this i need refund.I cancelled it on 13th may transaction id- 103294428350help me with my refund @Adobe

AI is okay but how about showing some real intelligence and sorting out this ‘waitung to upload’ mess in your app? Very frustrating.

Guten Tag ,wenn ich in Apple Store meine Abo gekündigt habe,bekomme ich das Geld automatisch erstattet? Oder wie funktioniert es ?

Sehr geehrtes Adobe-Team,ich möchte Sie dringend um eine Rückerstattung bitten.Ich hatte lediglich ein kostenloses Probeabo abgeschlossen. Die Mitgliedschaft wurde danach automatisch in ein kostenpflichtiges Jahresabo umgewandelt, ohne dass mir rechtzeitig eine deutliche Erinnerung oder Benachrichtigung geschickt wurde, damit ich das Abonnement kündigen konnte.Heute wurden plötzlich 59,99€ von meinem Konto abgebucht. Ich wollte dieses kostenpflichtige Abonnement niemals abschließen und benötige den Service überhaupt nicht. Ich habe die Mitgliedschaft nach der Testphase nicht bewusst genutzt.Für mich als Studentin ist dieser Betrag sehr hoch, und ich kann mir solche unerwarteten Kosten kaum leisten. Ich empfinde diese automatische Verlängerung ohne klare Erinnerung als unfair und bitte Sie daher um Verständnis und Kulanz.Ich bitte Sie höflich:das Abonnement sofort zu kündigen, und mir die 59,99€ vollständig zurückzuerstatten.Ich hoffe sehr auf Ihre Unterstützung und eine schnelle Lösung

I have an active Scan Premium subscription but the functions which come with premium (fast Scan) are Not working/ still locked. I already tried the following several times:  1. Sign Out and Restart:- Log out of the Adobe Scan app.- Reboot your device.- Sign back in using the same Adobe ID that you are using on this community. 2. Restore Purchases:- Open the Adobe Scan app.- Tap on the Profile Icon (usually found at the top right corner).- Go to Subscriptions > Restore Purchases and follow the prompts.- Restart your device and check if the issue is resolved ==> Not working! What i amsupposed to do to make it work?