Questions

Hi,I just downloaded the app. I wanted to activate the 7day trial but paid 1 month by mistake. I would like to get a refund.thanks

I wanted to know the date where I subscribed to adobe

Bonjour, je suis étudiant en histoire et travaille sur des archives à scanner avec mon iPad Pro 11 wifi de 2022. J’utilise depuis deux ans le l’application adobe Scan avec OCR sans aucune problème excepté depuis trois mois. Je scanne mes archives comme à mon habitude et l’application plante pour l’enregistrement du fichier pdf et se ferme. J’ai beau envoyer un rapport à chaque fois je perds mes archives numérisées de façon définitive. Pour relancer adobe Scan je suis contraint de le désinstaller et de le réinstaller car l’application ne s’ouvre toujours pas. Lorsque je renvoie un rapport l’application semble se fermer automatiquement. Malgré tout, le problème persiste et je n’arrive pas à travailler sereinement. Je vérifie à chaque fois que les mises à jour ont été faites et que j’ai bien la dernière version. Je ne sais plus quoi faire. Toute aide est la bienvenue :) 

I can't manage subscriptions because it states i don't have any. But i see in the app that im a premium user. I would like to see if any money has been taken out of my account to pay for this subscription but i can't see any purcheses on the app.

Hi,I took a free trial for 14 days. I cancelled the subscription prior to the expiry date. My Google play store clearly mentioned that the subscription was cancelled. However, on the expiry date it mentioned to have charged 2650 rupees. Kindly refund my back to my account. This is clear fraud. I did not subscribe at all. I wrote this question earlier but I don't see any response. Please help.

Hi Amal,As I mentioned in the thread, I already followed the steps in that help article and it did not work — I still can't cancel the free trial in Google Play Store and I've now been billed.Since the generic article isn't resolving this, I need you to action this directly on your end:1. Cancel my subscription/free trial immediately2. Refund the charge I was billedCan you confirm once this has been done, or let me know what account details you need from me to process it? I'd like this resolved without having to repeat the same troubleshooting steps that already failed.Thanks,totti 

I activated a free trial. Now I can’t cancel it in Google Play Store and I’m being billed.

I have sent you three messages on the automated form and I still haven't been messaged back or given a refund. Please do so. R509.99  The email with which the payment was made: [P.I removed by Moderator]The email used to create account: [P.I removed by Moderator]

As soon as I opened the App, a message popped up to say that the App unexpectedly quit. I uninstalled Adobe Scan App and reinstalled the latest version of the App from Apple App Store. I restarted my iphone after reinstalling the Adobe Scan App. The same problem still exists. I have a paid subscription and there’s sufficient storage in the account. Please help to resolve the issues to enable full functionality of the Adobe Scan App. I attach the screenshot of the error page. Below is also further information for consideration:Adobe Scan App version: 26.06.25IOS version: 26.5.2

I would like to update my adobe scan account's email address how can I update? I don't see option in the mobile app.

I need a refund it says cancelled but has given a date of 2027

Hi team I have purchased adobe scan by mistake for ₹6200 and canceled immediately Kindly refund the full amount as soon as possible  Regards 

Bis vor ein paar Tagen konnte ich im Download Ordner mehrere Dateien auswählen und herunterladen. Jetzt bekomme ich dabei immer die Fehlermeldung “Diese Datei wurde möglicherweise entfernt und kann nicht heruntergeladen werden.” Dieselben Dateien kann ich allerdings problemlos einzeln herunterladen, was allerdings sehr zeitaufwendig ist.

No estoy seguro de que a pesar de estar pagando, esté usando las versiones pro de Adobe y Adobe Scan

Sehr geehrte Damen und Herren, in der  Alltagshektik ist mir nicht gelungen , das Adobe Scan Abo rechtzeitig zu kündigen, ich bitte um Sie , dies zu berücksichtigen und doch das Abo ab sofort zu kündigen und mir den entsprechenden Betrag zurück zu überweisen.

Dear Adobe Support Team,I am writing to formally request the immediate cancellation of my Adobe subscription and a full refund for the subscription charges deducted from my account in May and June.I mistakenly subscribed to an Adobe plan and cancelled the subscription as soon as I realized the mistake. Immediately after cancelling, I also requested a refund through Google Play, but my request was denied.Despite cancelling the subscription, I was charged again a month later. I received the Google Play order details for the May charge, but I did not receive any order confirmation or receipt for the June charge. However, I have my bank transaction details confirming that the June payment was successfully deducted from my account.Please investigate this issue, ensure that my subscription is completely cancelled so that no further charges are made to my account, and issue a full refund for both the May and June charges. I am happy to provide the May order details and my bank transaction rec

Hi,I accidentally subscribed to Adobe Scan Premium through Google Play because I believed I was starting a free trial, but the subscription charged me immediately.I canceled the subscription right away, and submitted a refund request to Google Play, which is currently under review.Is there anything Adobe can do to help with this situation?

My Subscription isn't to billed till the 27th and it's only the 25th and before I could get to canceling today did I receive a notification from my bank it was just charged today and it's an early withdrawal 

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.

I have purchased free trial of Adobe scan premium plan on 24 june 2026 but. I want to cancel it now as it is not that useful for my work. I cancelled my subscription from the play store as well as from the app. And according to your policy if a free transaction is cancelled within 48 hours I am eligible to get a full refund for it . Also in free trial the company should not cut money from account directly as the trial is free and should start Autopay once the period of free trial is over. Mandate over upi is okay but deduction of money with slight complex refund process is cumbersome for customer.Kindlu schedule my refund as early as possible and if not give me date till which I will get my refund.Thank you 

Non potendo fare più di 5 scansioni in un pdf mi è stata proposta la prova gratuita per 7 giorni, ho accettato ma mi ha addebitato 10,49 euro come abbonamento mensile. Voglio il rimborso!

Want to cancel your subscription? Check if you are eligible for a refund   For Annual Subscriptions   Canceling an annual subscription before the 7-day trial? If you purchased an annual subscription to Adobe Scan Premium, you get a 7-day free trial. You are not billed during the 7-day free trial period. You receive an email when your trial is about to end. You must cancel your subscription before the trial period ends to avoid charges.  At the end of your free trial period, you are automatically charged for the amount in your subscription terms.   Canceling an annual subscription within 48 hours of initial purchase? You are eligible for a full refund from the App Store. You can cancel your subscription and get a refund.   Canceling an annual subscription after 48 hours and within 14 days of initial purchase? You can be eligible for a full refund; however, for purchases made directly through App Store or iTunes Store, the

The iPhone app has stopped working. Will I lose my previous scans if I reinstall it?

I updated the app and made payment for re-subscription. All my previous scans were lost even though I had been paying for the cloud services which comes along adobe scan enhanced version.

Ho un addebito nel mio conto corrente di 11,99€ da parte vostra. Perché? Io non ho concluso nessun tipo di abbonamento. Vorrei il rimborso, grazie.