Questions

Where can official bug reports and feature requests be submitted to the Adobe team? I know the available topics include "feature request", but Adobe employees' visits to this forum seem to be few and far between. Scan used to be featured on Adobe's Feature Request and Bug Report Forms, but has been since removed. Has Adobe abandoned Scan in all silence and left it to die? TBH it would explain the apathy in addressing long-standing serious issues raised by its users, and the overall lack of developmental ambitions...

I need to keep my scans in a chronological order in order to keep track of the archival structure, but both Adobe Scan and Acrobat DC refuse to comply. I have defined the sorting order as "Date added", but this is promptly ignored, and both apps continue displaying the files according to the latest time of modification. I hence have no way of keeping track of what archival documents were in which archival folder. One reason might be because Adobe Scan STILL doesn't save any relevant timestamps like, say, creation date, in the scans' metadata. This kind of basic information is crucial and has been requested for years. Why are we still waiting for features that shouldn't even have to be requested?

Удалил несколько файлов от 13 июля 2022 года. Можно ли как-то восстановить?

Why now I can't share the documents that I've scanned with my iPhone using the adobe scan app? 

It used to work correctly. Recently, when I scan save to pdf then try to share it is sending a messages instead to install adobe acrobat to the destination. 

No puedo compartir por Whatsap los documentos escaneados

I'm in the same situation as many others have been, seemingly without any resolution or any action on Adobe's part. I was modifying a scan in the app, and as I tried to save, Adobe Scan failed to perform and only flashed an error message "Unable to save file" (or "scan", don't remember the exact wording). I thought I'd lost the modifications, which would have been annoying in itself, but unfortunately I soon realised Adobe Scan had actually deleted the entire file. I double checked in the Document Cloud, where all my scans are uploaded automatically, and the file really is nowhere to be found. And per Adobe's fantastic policy, there is no folder for deleted files, and apparently any deleted files are permanently gone.  To reiterate: the file had already been saved in the Document Cloud before I reopened it in Adobe Scan. I did not accidentally delete anything myself, the app indeed notified that it was unable to save the scan (which in Adobelese apparently means that the

My Adobe scan app doesn’t have any of our documents. They all show up in acrobat but when I search for them in scan they don’t come up so I am unable to modify them. I have an iPhone and the other scans were done on android, not sure if that makes a difference. However I can pull up the scans in acrobat I just have no way to modify them. Is there a way to pull up the other scans in my Adobe scan app?

I am currently facing issue with share a copy through WhatsApp. Please fix the issue immediately.

Hi,After I scan, and I go to share the PDF via email, it auto populates a message in the subject line and the message part. It's annoying and never use to. Now I have to delete it every time I scan and email something. How to I stop this from happening?

I want one year subscription, but here its showing only one month subscription, what is step to take one year subscription..? 

One of my scan files is password-protected although I don't recall setting a password for it. I have unsuccessfully tried several passwords to open it. I also tried setting a new password on this Adobe account in case the new password would open the account, but it didn't work. I bought a subscription to Adobe Premium naively thinking I could remove the password as a paid user, but I can't remove the password without entering it first, so I'm disappointed to spend money when I didn't need to. Is there anything else I can do to open this PDF? After looking at this similar post, I tried to enter the file name as a password, but that didn't work either. Thanks for your help.

Hiim unable to import photos from google photos for scanning why?please help 

Boa noite. Seus bom se tivesse uma trava na rotação da câmera do Adobe Scan, pois na hora de escanear documentos, a câmera fica instável e rotacionando sem parar, atrapalhando a digitalização.

Ok so it just started doing this on my pixel 7 about a month ago. Let's me send email and everything but will not send attachment. Been using this for a year, even got a subscription. I'm very disappointed this isn't working anymore. Will be looking for different scanner app

Why is it when I try to share a PDF of the adobe scan app on my phone automatically auto populates, the subject and the body of the share in an email with an ad saying get the adobe scan app it wasn't doing that before now it's kind of a pain plus some of the scans on the appropriate size is in PDFs Can you please change this back to the way it was a couple months ago

I cant send the pdf as attachment on whatsapp, it sent as a link for adobe scan app.

Não estou conseguindo compartilhar um arquivo em pdf, estou tentando encaminhar para o WhatsApp, quando clico em compartilhar uma cópia, está gerando um link,  Já até paguei o app mas não resolveu!

As of today when I try and send a scan in outlook it auto fills the subject line with"scan made with blah blah blah" I'm a free user. How do make it stop?

Genau das Problem ist bei mir auch 🤯🤯 have used adobe scan to scan and send PDFs without the links for years.I click share, then "share a copy" to avoid sharing a link, as usually this just attaches the pdf to the bottom of the email without automated text or a link.Now it is coming up with this message in the email body, and in the email subject:"Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp"This is BEYOND ANNOYING.How can I turn this off please?

When in try share a pdf in adobe scan the app send a link to dowload the app. This happens every time when i try share. 

Every time I open Acrobat Pro suite I get a [cursing removed] popup asking me to download the program. How do I turn this off. I've got 2 Pro account and get [cursing removed] like this. I've already got the scanner program on every computer and iPhone.      [keep your language civil]    

Hello- I am a teacher using adobe scan to convert hand written work to .pdf for submission to canvas.  The two apps have worked seamlessly together for years but as of yesterday - canvas app no longer appears on the share screen and there is no way to add it from suggested apps.  Can someone explain what happened or if there is a fix? Super frustrating for students and teachers.  I have reached out to instructure as well but their process takes months 

I have been using Adobe Scan app for years without any problem but yesterday my stock antivirus powered by avast on my android phone prompted that the app is infected with a Trojan virus. I unstalled the app through my anti virus and reinstalled it but the problem persists. I had to unstall it again as my antivirus was not letting me use any banking apps with Adobe Scan installed. Adobe Scan is my favourite app and I do most of my scanning with this app. Please help.  

So the July update sucks! Mainly with scanning documents in, using iOS.  Just a couple weeks ago I could scan stuff in as "Documents" and the app would "convert" the image making it look like a document...now when I scan stuff in, it keeps it looking like an image/jpeg and it looks terrible.  It's about to force me to use a printer to scan my field documents, which is highly inconvenient!  I cannot find any settings that will bring me back to the old functioning app.  Suggestions please?  Even if it means somehow rolling back my update.