Questions

I have a monthly package until November. I just entered a gift code from NVIDIA worth 2 months. Why does it say I need to renew in November even though the code has already been used?

When I open the pre formatted Android phone template art board the art board size I get is 360x900px, but in this size device metrix guide from Material that size is not quoted anywhere? Device Metrics - Material DesignWhat is the size criteria in XD for documents like this? I know that XD doesn't offer device specific templates (perhaps a good idea actually) but if 360x900 is not on that list, then what is that dimension based on? I see that the metrics list operates with dp and px but in the dp definition I find 300 widths for Samsung mobiles and the closest I get to what I have in the XD template, but the heights are not in correspondence. I thought dp was more about pixel density and px was the actual physical screen size?

Hello Adobe Support,I’m encountering an issue when trying to open a shared Adobe XD link. Instead of loading the file, I get the following error message:Something went wrong. You can try accessing the link again or, if the error persists, report the error.I’ve already tried the following:Refreshing the pageAccessing the link in incognito/private modeClearing my browser cacheTrying a different browser and deviceUnfortunately, the error persists. Could you please help me resolve this issue?Thank you,Joe

Please Adobe, remove the ability to click on/near the page title and starts a new flow as I am constantly accidentally creating flows all the time when all I wanted to do is pickup the page to move it. Can't you make that ability/function so its only possible to do in prototyping and not in design? Its so annoying that after accidently creating the flow, I have to then rename my original flow as its name has been automatically changed too. Grrr.

Hi, as of today morning im unable to access any of my XD published links. The same problem im facing while re-sharing or re-publishing the wireframes. Please advise.

since this morning we haven’t been able to share files, and existing links are no longer workingError 55:63

I'm unable to publish links from XD.

Bonjour,Le lien de mon doc XD ne fonctionne plus ("une erreur s'est produite"). Et je ne peux plus mettre à jour ce lien via XD car : "erreur 44:63". DE PLUS, l'assistance d'adobe est "indisponible" !Que faire svp ??

unable to update the shared link with new artbords. and can't even create new shared link . when try to update existing link it's giving error 55:63. when try to create a new link it's giving the error 44:63. we already have comments and review in existing link . how do i recover & update the existing link or worse case crate a new link. 

Does anyone know why the XD online file suddenly became inaccessible? Also, the customer service number isn't working either!

shared XD link not working. is there any updates ?

The shared links in Adobe XD have stopped working. I can't longer create new links or update existing ones — the sharing functionality simply doesn’t respond or fails to generate/update a link.

Is it posible to transfer my XD files in to another program? what would be a similar program to XD?

Hi!Yesterday I noticed a very unpleasant fact. I can't start Adobe XD because the application closes after a few seconds. I've already tried a clean install:https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.htmlIt didn't help me 😞 Please help me, I need Adobe XD to work very urgently. ____Event ViewerError:Faulting application name: XD.exe, version: 45.1.62.3, time stamp: 0x627074daFaulting module name: twinapi.appcore.dll, version: 10.0.22000.318, time stamp: 0x773eea87Exception code: 0xc000027bFault offset: 0x000000000010a824Faulting process id: 0x24c8Faulting application start time: 0x01d7e008ed5a78e3Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte\XD.exeFaulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dllReport Id: dee2e64d-647b-4ce6-ba73-0477ce11a632Faulting package full name: Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxteFaulting package-relative application ID: App   <Title renamed by moderator

I have a question that I still don't have an answer to. Is Adobe XD being phased out or not? Adobe XD was supposed to disappear, but since the acquisition of Figma fell through, it's all unclear to me. Will Adobe XD be removed in the long term, or will it remain active "in maintenance mode" without further updates? Are we sailing on a ship without a captain? As a graphic designer and web designer, I am a big fan of this simple no-code tool. Are there also people here who use other tools for designing websites? Lovable? Figma? I'd love to hear. Thanks!

There's a petition to keep/bring back Adobe XD.Please support it on change.org:https://c.org/2bQbyHVv99If you don't agree, okay, please don't flame.Just go away and don't support it.Even if you absolutely don't agree, no competition is not good, even for your pref. tool.Please support it and spread the word and SHARE!

Just why? Adobe XD was the best tool for UI/UX design. It is so smooth and simple to use. I can focus on my creativity rather than how the tool works. With Figma, I have to focus more on the tool than on creativity, since it's more complex—for example, the selection tool is horrible, and the previews aren't great either. There are a lot of details that XD does much better. XD is almost perfect, even if it didn't have a lot of features. Please bring it back, or sell it to me for $100, and I'll maintain it myself! 😄What are your thoughts on XD compared to Figma? 

When I want to edit a text field either by pressing 'T' or selecting it by double clicking, XD just lags and goes into drunken lazy bum mode, becoming totally useless. But when I want to capture this sh!tty behaviour with win+shift+s, XD begins to run smoothly and starts text editing like a champ. It's almost it doesn't want to be caught twarthing my sanity and deadlines .This is both the case on a cloud-file or local file on a Windows machine connected to a secured corporate network. I tried updating everything (yes: CC, XD,  drivers as far our IT department allowed,...) turning it on and off again (also logging on and off CC).Please make it make sense...

Hey and thank in advance. I had an xd file i had been wookriung for months. Yesterday I decided to move  it to a new Project in CC. The move took a while, but CC notiified it was successful.I then deleted the original file ( I assume this should not be done as the proijectgs folders doesn't create a copy).I went to open the file in the projects folder. the xd file is there, but it is a version from a month ago. There is also an error now when opening it in XD. I can see no relevant files in my deleted folder, and the history for this file when I can get it to open has the current version as some time from last month.What could have happened? How can II access the correct latest version of this file?  

Version : 59.0.12.2 arm64, Syncrhonisation de Creative Cloud 7.7.0.5Macbook Pro (2023), macOS Sequoia 15.7.1Hi everybody, I have the same issue as mentionned before:Once I move an XD file from my "Files" folder to my "Projects" folder, it can’t be opened and I get a 5403 error."Une erreur s’est produite lors de l’ouverture du fichier *urn:aaid:sc:US:ef620a3d-1901-5435-9b1b-13cdaa957e3c*(Code d’erreur : 5403)"If I put the file back in my "Files" folder, it can be opened. I have reinstalled Adobe XD;I have signed out of the Creative Cloud desktop app and signed in again;I have restarted the computer. Does anyone have a solution to this, please?Thanks in advance

Hi everybody, something strange happened to me today.I opened a new project loading a psd to make a wireframe out of it but once loaded I couldn't click on any tool, like even when I hovered over it the tool didn't light up.I tried opening chrome to google the problem and even the page wasn't loading up so I checked my ethernet cable and, once chrome started again (meaning something was up with internet connection) and internet came back to normal the toolbar started working again!How is this problem related? I feel like it's incredible. Anybody else had this problem? I'm trying to figure out if it was related.I'm on macOS Ventura.Thanks in advance

I have a text field component with several states:default (inactive)hoverfocusinactive fillederror - emptyerror - filleddisabled PROBLEM:I place the component on the artbaord, change the label to "First Name" (for example), and I adjust the size of the input. However, when I change the state from Default to Hover, the input rezies back to the default size, AND the label changes back to the default label. So I have to repeat label and size update. Then, I have to repear over and over for the remaining 5 states. EXPEXTEC RESULT:How do I make it so the component DOES NOT RESISZE AND RESET THE TEXT everytime I change the state? Why don't state changes inherit the size and text that is set on the default state? How do I over come this? DEMO OF PROBLEM:Just found this other topic, which is the same problem, form about a year ago.

Adquiri o plano Creative Clound Pro, onde existe a app Adobe XD. Mas nao tenho permissao para descarregar. Este é o meu plano, mas nao esta disponivel o XD. Alguem pode ajudar?!Obrigado. 

Hello everyone, Last year I pursued a minor in design and received an Adobe license through the school.Now I my own Adobe account again, but unfortunately, I lost all the files associated with the school account. Despite attempting to sign in, it seems I no longer have a valid license. Does anyone know a way on how I might get access and transfer the license to my current account? Thank you in advance for your assistance!

Hi,I m getting this error while i  publishing  xd link and updating it. My internet is stable checked everything.Please help me out.Thanks