Questions

I have Adobe Captivate Classic 11.8.3.8 and Windows 11.I can no longer Print to Word (perhaps the latest update broke it?).  I get the message:Publish to MS Word failed.  Retry after ensuring that - The document is not open. - You have installed Microsoft Word. I do have Word installed, and the document is not open, as it hasn't even been created yet.  I don't have any Word documents open.Can any advise on the fix please?Thank you in anticipation.  🙂

Hello, I make a lot of software simulations in Captivate. It would save me a lot of time if I could change some of the universal settings in simulation slides. Here are a couple examples of what I mean: The click boxes default to not having a Hand Cursor. Can I change that setting so that they do?The Failure / Hint / Success boxes are automatically No Fill, Black Text, Font Size 19, Arial. Can I change those format settings? Thanks.

Hi, I'm using Captivate 11.8.3, and somhow a small, grey, Submit button appears in the middle of one of my slides in the .mp4 published video. The Captivate slide it appears on does not show any button of any kind. How do I get rid of it?

My client needs both a demonstration mode and a training mode for their courses. Using captivate 9, its seems like the program is unable to record both modes from within an existing project with intro slides/summary slides (from one recording). I need both simulation modes to have specific object styles and master slides applied to them. What is the best path forward?My goal is to only have a SME record one time and from that recording have two courses (one demo and one training) with specific object styles applied and intro/summary slides. Thanks in advance! 

Hey everyone - so I have been using Javascript, Shared Actions, and other advanced coding topics for a while now in Captivate 2019 or Captivate for Developers as I think of it (whilst 2023 is Captivate for Designers). I have a project that is about 70 slides long and plays audio on 50 of them. It is easy enough to get audio to play per slide. My issue is that on each OnEnterFrame I fire a Javascript function that controls the length of a completition bar per slide. Because I can only fire one thing per OnEnterFrame, I began looking for solutions.  a) attach the audio to an invisible shape per slide. The first audio plays. Subsequent do not. b) create a shared action - using an advanced action that fires the Javascript then plays the first audio file, I then created a shared action that would (I assumed!) allow me to set the javascript then ask for which audio to play. Of course it didn't work that way and even though the Select which audio to play appeared, the

Hi I am back to Captivate after about 7-8 years. I installed a trial version of All-New Captivate and noticed that many things have changed during this period.  I just tried a simple simulation recording and got the output in three modes as expected. Now, the instruction box is rectangle by default. How do I change it to typical Callout box with a pointer towards the action item, say a Menu? Please suggest. I looked around in Preferences, Properties of the box, timeline, etc. I don't see any setting to do so. Sorry if I have missed something very obvious. Sreekanth

Buenas noches me gustaría saber si por favor me pueden ayudar con el siguiente problema: Necesito que un boton oculto aparezca en la linea de tiempo como visible en cierto segundo o minuto más adelante en la misma linea del tiempo, para que el usuario pueda avanzar una vez allá visto el contenido, pero que al volver a revisar la diapositiva esta ya no aparezca oculto si no visible por que ya fue visto. Como sería la solución para poder trabajar este problema?Gracias. 

I am using the latest version of Captivate (2019) and am using KnowBe4 as my LMS. I've created a training module with a 5 question quiz at the end. When I did a test run in KnowBe4, everything was working great until I did a test run on the quiz and purposely failed to see how it would direct me. My issue is that when I fail the quiz, it does not allow me to retake it. Even if I don't review the answers and just close out, it does not let me retake it. Is there something I'm doing wrong? I have my quiz preferences set as follows:  I would like users to be able to retake the quiz as many times as it takes for them to pass it. Currently, when I fail the quiz in KnowBe4, it doesn't show the module as completed. Instead, it has a "resume" button, but when I click it, it just takes me back to the quiz results page with no option to start the quiz or module over. 

Hi I am publishing Demo, Training and Assessment modes of simulations. The first slide of these outputs have a use case that drives the task captured in simulation. When I view the output immediately after publishing, everything is fine. However, when I launch the index.html from the published folder, I just see the project background and hear the audio on the first slide. The text and images placed here are not visible until I refresh the browser.  I have cleared the Adobe Captivate cache folder. I have tested this in Edge and Chrome browsers.  Anything else I can do to resolve this issue? Please suggest. Edit: I am using Adobe Captivate Classic v11.8.3.8. - Sreekanth

Hi,I'm working on a pretty simple timer advanced action, but I haven't been having much luck.I have my advanced action set up to the following:First tab:WHILE TestTimer =/= 0, decrement TestTimer by 1.Second tab:IF TestTimer = 0, Exit I have my TestTimer variable showing on screen and that's working fine, but it doesn't exit when it reaches zero.I've tried several variations of this, such as trying to hide/show objects based on TestTimer value within the same advanced action, but have not had any luck so far and it's really confusing me.

Hello,I have a slide that contains a video that is several minutes long. In case the viewer misses some information, I'd like to have a "Rewind" button that jumps back X frames and continues playing the video. I am not looking to have the slide jump back to the very beginning of the slide, but rather jump back a certain number of frames or seconds from whenever the button is pressed.I have created a variable called "v_rewind" set to a value of "cpInfoCurrentFrame-10". On click of the Rewind button, I assigned "cpCmndGoToFrameAndResume" with "v_rewind".When I run the project, the button does not work as intended. Instead it jumps back to the first slide of the project. Does anyone know how to fix my script?

I'm using a really cool gif for my project background. To have it loop seamlessly I've set it up on the first slide to display for the rest of the project. However when I go the next slide, it is displayed on top, hiding everything else. I can't re arrange it in the subsequent slides, as it only shows on the first slide's timeline, which makes sense. Now in the properties for this gif, it shows a greyed out check box labeled place on top. I'm not sure why this is there since that's the only place the "option" exists. And interestingly it is not placed on top on that particular slide.Is there some way to fix this without messing up the seamless looping of the gif? Any way to re-order the slide layers in advanced actions?Thanks for any help!

Hi - Do you create buttons and put them on Master slides or on the Slides themselves?

Realize that everything is now responsive in the all new Captivate...but is there a way to change the slide size to 1280x720?  This is the only size that we can upload into our LMS.  Thank you!  

When adding a simulation to a project, Captivate changes the size of text and video blocks on preceding slides. Clicking "Undo" removes the simulation slides but doesn't revert the changes made to the preceding slides. The only option is to close Captivate and "Discard" all changes. We've tried creating simulations using different capture types (e.g., fullscreen, application window, and custom size), but the outcome is always the same. Do any of y'all have any tips, tricks, or recommendations for working around this issue?!

Hi,I have been using Adobe Captivate 2019 version 11.5.5.553 for training development.Today, I have also installed Adobe Captivate Classic version 11.8.2.254. In Captivate Classic, when you open the Assets library, the Discover option under Character is DISABLED! Whereas in Captivate 2019, the Discover button is active and allows you to add more characters. Can someone please tell me how to enable the "Discover" option in Captivate Classic under Characters and Buttons??Thanks, Rupali

In my quiz, I have the failed attempted set to Jump to slide #, so that participants have to review the content again before trying to reanswer the questions.  The problem I am having is that the "return to quiz" function is not working.  I have tried every combination of setting the slide exit to "return to quiz" and I have set a button to "return to quiz".  Neither work, the button does nothign when click and then plays through to the automatically jumps to the next slide.  I then tried to set it up so that the slide would jump back to a quiz slide, but it then doesn't allow the user to re-attempt the question.  

My IT guy and I have been trying to figure this out. I'm on Classic 11.8.3.8 on an AVD/remote desktop. I can record audio through my remote desktop in Teams and other apps, but not in Captivate. The System sound settings show that CpC is recognized, but when I try to AutoCalibrate, there's nothing. 😞Help

Hi. Could someone plesae tell me where I can add a fill in the blanks quiz in version 12? It seems to be missing.

Hi everyone,I'm working on a training course in Captivate (12/2023) and need help with an accessibility issue.Currently, slide audio narration and videos autoplay, which conflicts with screen readers and causes users to miss important content. Specifically, the audio from narration and videos start at the same time screen readers begin announcing slide content.Is there a way in Captivate to disable autoplay for slide audio and single videos?I tried removing the slide audio and setting up a button to let users choose when to play the audio clip, but there doesn’t seem to be a way to add captions to this audio which causes another accessibility issue. I also turned off 'autoplay' in the preference settings, but to no avail. Any guidance or tips would be greatly appreciated.Thank you!

I've encountered a persistent issue while working on a simulation project in Captivate 2023. Whenever I attempt to edit slide #5, the screen turns completely white and all functions become greyed out. The error states: An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project. This problem is isolated to this specific slide and does not occur with any others. Additionally, the same error was replicated on a colleague's system, ruling out a PC-specific problem. My version of Captivate is up to date, so I'm at a loss for solutions. Has anyone else experienced this or have any suggestions? Your assistance would be greatly appreciated.

Bonjour, j'ai un txt bos sur une page qui affiche du texte et une variable (le nom du user) que j'ai stocker un peu plus tôt. Ce box affiche mon texte assez fin. La page suivante c'est un box txt avec que du texte. Le text s'affiche soudainement plus gras et légèrement flou. Mes 2 box sont en Arial 20. Vous savez ce que je peux faire que mes texte affiche comme il faut partout?J'ai essayer en utilisant des smart object et c'est apreil.Merci    

In certain places within the .mp4 output the mouse begins to move slowly and then suddenly jumps to it's destination. I checked the Captivate source file, and on the slides in question there is nothing amiss with the mouse behavior or it's orientation. The mouse has the additional "Show for rest of slide" option applied to it. But on other slides with this behavior, there is no issue. This only occurrs in the .mp4 output, not within the Captivate project and NOT in the HTML output. My reviewers can only view .mp4 output and they see bizarre mouse movements. How can I fix this?

Hi, is anyone here who created a custom quiz slide and result page for their project?I can't seem to get a direct answer from Adobe on how it can be achieved. I am new to using Adobe Captivate, so it isn't very clear. If anyone can help me out here. Thanks

After years of being able to run Captivate content on SharePoint Online (we have to rename index.html to index.aspx, and then everything used to run perfectly), Microsoft is tightening down on script files. Now things don't run perfectly, resulting in the browser either downloading the .aspx file, or a white screen where nothing loads. At this time, we've got a workaround, but Microsoft will be tightening down even more in November, and there are a lot of eLearning developers out there saying they're going to move to SharePoint Framework (SPFx) in order to be able to continue delivering their eLearning on SharePoint Online. I'm curious if anyone here has experience using SPFx and if it works reliably and consistently with eLearning?