Questions

Hello,I use Presenter 10 with Powerpoint 2007, Windows 7 Pro pack service 1, AME CS6 and Quicktime 7.When I import a video file, Media Encoder is launching but nothing happens and I have an error message "The file encoding failed".I tried with several video format (MP4, AVI, FLV ...) and with different files, even a new created file.However, the swf's import works.Thanks for your help.

I use Adobe Captivate Classic 11.8.2.216.When I export to SCORM I get an error message when used in LMS:"Error - unable to aquire LMS API, content may not play properly and result may not be recorded.  Please contact technical support". Anybody who knows how to handle this?

Hi all, I am actually pretty excited about Captivate 12 but I am quickly growing dismayed with the level of assistance I can find. When looking for more information here or on the eLearning site, I am inundated with Captivate < 11 questions and posts. For anyone makine the jump you know that these dicussions just don't carry over.Am I missing something? Has anyone been able to locate:Discussion board filter for only Cp 12 contentFeature RoadmapCP11 to CP12 How-to comparision? (i.e.: you did it x way in 11, you'll do it y way in 12)Advanced user guides I think there are some positive advances that Cp has implemented but certain "classic" features which have just.... vanished? Or maybe they haven't? I dont even know what I don't know! 🤣

Using Captivate 2019, build 11.5.5.553 on Windows 10 Pro.I've had very few problems with Captivate until yesterday. My projects use smart shape navigation buttons with simple advanced actions. Starting yesterday, whenever I copy and then attempt to paste a button to another slide, I get a message with: "A fatal error has occurred and the application is being terminated..." (image attached) and Captivate crashes. This was not an issue previously as I had copied and pasted the same button two days ago in the same project. Thinking something was wrong with my project, I opened a previously completed project and tried the same thing with the same result. This tells me there's an issue with the program, not the project.I cleared my cache and reset preferences to no avail. I hadn't even thought of updating until I saw something on another post. I updated to the current build and the problem remains.This occurs with most objects set to Use as button that also use advanced actions. I found a w

I want to create more VR projects and I am trying to find out the best way to create the images for Captivate VR projects.  What projection is best:  Cylindrical, circular fisheye?  What cameras work best:  GoPro Max, Ricoh, others?  What is the best stitching software for 360 photos?  Does anyone have experience with PTGui (www.ptgui.com) for stitching photos together for Captivate VR projects?  I am hoping that someone has discussed this, but I have not found a good thread yet.

I just got upgraded to Captivate 12.2 and am struggling with publishing my quiz to our LMS so that the project can only be played one time -- no retakes on the quiz. I could do this in the previous version, but I'm not having any luck with 12.2. Any ideas?

HiOur customers want to be able to rewind slides 10 seconds to listen to some content again.I've implemented the solution from Lilybiri​ that works to rewind the whole presentation by 10 seconds. However our users are getting confused when they rewind backwards into another slide.The action is on Success for a rewind shape button on the master slides.Is there a way to rewind 10 seconds only within the slide? So if you're at 5 seconds it just goes to the start of the slide?We're using Captivate 2017.Many thanks,

Hi I am hoping someone will be able to help me.  I am using the new Captivate and I uploaded my project to see how it looked to my LMS (360 Learning), made sure I went into preferences set it to SCORM 1.2 etc.  It worked fine and showed up on my mobile device (first time using fluid boxes and the new captivate).  I worked more on the project saved and uploaded the updated file.  It now shows up as the image shows with a grey box and says download the document... (I uploaded the correct zipped file) and the project played in a preveiw.  Another project I uploaded before this played on the computer but would not open on a mobile device and again when re-uploaded shows the same image.  I have changed the name and the version to no avail.  Has anyone else had this issue?  Does anyone know how to fix this please, I have a deadline and am beginning to panic now, I don't want to have to go back and redo it in the classic Captivate.   Than

I've just uploaded my test course to my companys LMS, going through and answered all the quiz questions and finished off the course by clicking an exit button I created on the last slide. Once I then click 'Complete' on our LMS it get an error messaging stating "Not all fields have been entered" and "Course not completed". Any guidence is appreciated , thanks guys.  Attached is my Quiz preference set up.  

After I've updated Captivate to version 11.8.1.219, I've lost previously available preview options within my project, specifically - Preview From this Slide and Preview Next 5 slides. Does anyone know how to get these options back? Any help would be appreciated!

When I record my screen, captivate will not take an image of the screen, even if I have chosen to always add click boxes. This did not used to be the case. Any suggestions?Thanks!

Greetings Everyone. I did not find the answer to my question in the discussion. Please assist, if possible.  My Drag and Drop project has eight multi state objects for drop targets. The Reset All radial buttons is selected. Hence, the drag objects return to their original position when an incorrect answer is submitted. However, the multi state objects drop targets retain their current state. ISSUE: How can I have Captivate reset all Drop targets to their Normal state when the drag objects return to their original position after Submit (with incorrect answer) is pressed? Kind regards,Sam Pearson

If you use grouping and you have slids NOT in a group, the start slide becomes something else, and not the actual first physical slide in the TOC list. Solution: If you use groups, dont leave any orphansed slides not in a group

Hi there. I'm trying to solve a problem with a module that is currently live on our LMS. The project settings are set to send Resume data so that a learner can exit and go back in and pick up where they left off. I just tested this in Scorm cloud and it works fine.  It could be the way our module is set up: several slides, a quick check with two questions, more content, a final check with 5 more questions. There were quiz questions answered in the previous setting, and a few more AFTER resuming but the quiz results slide shows only the questions answered AFTER resuming, and discounts the ones answered before.  For example there are two questions in the beginning I answered correctly, then paused, then resumed, and answered the last four questions correctly. The passing criteria is set up as 5/6 is passing. The results show a failure of 4/6 because the first two questions are not counted.  Any insights into why this is happening and how to fix it would be g

Hi! To preface, I am new to Captivate and elearning and using Captivate 2019 currently. I have an elearning course for SCORM 1.2 that doesn't have any type of quiz. Each slide consists of a different video and then the Full Course slide will prompt a user to watch the full video and once they reach the end a certificate button will pop up. The only Java script I have is to print the certificate once they get to that point. Any ideas on why that error pops up when using the course from the client LMS but doesn't show up when testing on SCORM Cloud? Below is a debug log from SCORM Cloud. I can't figure out what the 'LMSGetLastError() returned '0' in 0 seconds' is referring to or if that is even the issue.     [15:36:30.921] Beginning prerequisites evaluation of activity Course_ID1_ORG    [15:36:30.921] Beginning prerequisites evaluation of activity Course_ID1_ORG    [15:36:30.921] Beginning prerequisites evaluation of activity SCO_PB01-&n

Now that Adobe has stopped using Adobe Flash Player, can anyone tell me how I can publish my Captivate files and run them through a Sharepoint site? I used to publish them and then place the .swf file into Sharepoint to play them. HELP! 

Using Captivate 2019. Can you change the name of index.html in the publishing or export options? So it would be Training.html or something similar? Thanks!

Hi all,I recently installed Captivate 2019 and tried creating my first VR project, but I don't have the option to add 360 videos or images to the slide. It's just a blank white background. Any ideas?Cheers,Lloyd

For years, I avoided using rollovers due to their Flash-based animation. (I felt that the rollover effect could have been handled with CSS but that feature wasn't updated in Captivate.)   Now, in Classic, they work when previewing in HTML5, however, I still get the "not supported" dialog box and they are listed in the HTML5 Tracker panel.    Can anyone explain why? (I searched the forums and google to no avail.)

Dear Adobe Support,I am writing to seek help with an issue I have been experiencing with Adobe Captivate 2019's Audio Speech Management feature. Specifically, I am having trouble generating audio in Chinese using the Text-to-Speech feature.I attempted to use the Chinese speaking agent to generate audio in Chinese but received an error message stating that the text-to-speech could not be generated. I was only able to generate audio in English. I would appreciate it if you could advise me on how to address this issue so that I am able to generate audio in Chinese as well.Thank you for your time and assistance.Best regards

Hi I am using all-new Captivate v 12.2.0.19I am setting up a quiz using the multiple choice question slide. It seems that it is not possible to switch off the success and failure captions. I hope I'm wrong...The caption checkbox in the components section is greyed out and the show/hide button does not effect the outputMany thanks in advance for any input on thisM

Hey Captivate Community!  Is there a community or thread for people to share their custom design options? I attended the Custom Design session at the Adobe Learning Summit and have played around a bit with custom designs. It would be great to have a place to share ideas/creations. 

I just clicked on the clear cache in the preferences and it deletes all of my work folders with all of my project that I did not have open. Not just the cache files and folders. It also deleted all of the reference files and images that I had associated with those project. I did not know that Captivate would delete ALL of my file and I can not find them to retrieve that. Is this something new? Why didn't it just delete the cache files?Michael

Hi all! I have downloaded Captivate for work but I keep getting a problem report when opening the application. Below is part of the message I recieve when trying to open. We only have one other person using the app and he has no problem but I cant seem to open the app for my own mac.  Exception Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYTermination Reason: DYLD, [0x1] Library missingApplication Specific Information:dyld: launch, loading dependent librariesDyld Error Message:dyld: Using shared cache: 78AC657A-5BCB-3A96-9289-6C5AE8962561Library not loaded: /usr/local/opt/libpng/lib/libpng16.16.dylibReferenced from: /Applications/Adobe Captivate/Adobe Captivate.app/Contents/Frameworks/libfreetype.6.dylibReason: image not found Any help would be greatly appreciated

HiI have a character with two poses. I want one to be 'normal' and the other (duplicate image) 'visited'. The 'visited' needs to be greyscale. However when I apply a greyscale image filter to the visited pose the 'normal' pose also goes to greyscale.I think it should be possible to have one greyscale and the other not but I cannot make it happen!I have tried swapping to another pose image from the 'assets' for the visited pose. This works in that different image is accepted by Captivate but the greyscale filter still appears across both poses if applied.I hope I have explained the problem clearly.Thanks in advance for any ideas