Questions

We have a client who is not allowed to download the AC app to their devices, so they have been joining meetings via browser.  Moving to the Standard view, we found that when the participants are granted access to share their screen,they are not able to .   This functionality is vital to the success of our client training.  Is this a 'known issue' or is there something we can do to get around it?

There's a new update out this morning (Adobe Connect Application 2021.3.4).  I was surprised and hopeful that this will fix some of the problems (it doesn't).  While it's nice to get a reminder to update, why am I still asked to update, even after I have.  It's annoying.  Is there some way I can bypass this reminder? 

We use Adobe rooms about 30 times a day.  Users are regularly encountering a wide variety of problems since the forced update to 11.2.  There are too many to list, but Mac users seem to have the hardest time (myself included). On a two year old Macbook running OS 10.13 High Sierra, using the new app, I am booted from Connect whenever I try to turn on my mic or speakers or video.   If I join by HTML, it works for a while then audio disappears.  I can't screenshare in either the app (booted from the room) or HTML (not allowed in HTML).( I have uninstalled flash player, I have installed the latest Adobe Connect app, and I have changed the security permissions to allow Adobe Connect to control my computer (SystemPreferences/Security&Privacy/Accesibility/Privacy)On a 6 month old Macbook running 10.15.5 Catalina,  I can join via the app and use the mic, video, and speakers, but when I share my screen, only the desktop displays to the other users. 

I have created a training curriculum in the Shared Training folder on Adobe Connect Central. It is not in the training catalogue and self-enrollment is not enabled.I have had 2 users tell me they have completed the training, even though they were never enrolled. I assumed that someone must have shared the link with them, and confirmed this by giving the link to an unenrolled coworker who said he could take the training. How I can prevent this? Users should only be allowed to take the training if enrolled by someone on my team.

Since the update to 11.2, the countdown timer that is downloadable from Adobe does not work with Standard view.   I am not a coder, so I don't know how to make one that will work in this platform.  I have created timed PPTs but they are not automatically advancing in Adobe Connect since the update to 11.2.   Does anyone out there have suggestion or a timer that works in Adobe Connect 11.2 Standard view?

we are running a conference, we check the aduio in the green room and then when they go into the main room it gets distorted on some. goes up and down. can anyone help? 

If I create an offline recording, this breaks off frequently. Especially when there are longer breaks from the speaker. The breaks vary between 2 and 10 minutes.My settings are:MP4Expanded optionsResolution: 180pBandwidth: 800kpsQuality: 100F / s: 20Profile: primaryI've tried both a MacBook and a Windows computer. Sincerely Karen

In normal view, participants cannot view PDF documents that are shared by the host using a Share Pod.  This does appear to work in Classic view but not normal view.  I attach a screenshot of the message participants see.  Any help is appreciated, I have tried re-uploading the PDFs as a host but this does not work.

Hallo, ich habe das Problem das ich die alte Version von Connect erneuern muss in eine 64 Bit Version, mein System ist ein Surface X mit Windows 10 Version 20H2Wenn ich das neu installierte Programm öffnen möchte wird mir angezeigt das es auf meinem System nicht starten kann ich möge den Softwarebetreiber anfragen.Was kann das Problem sein?

I have to join a meeting and it is not recognising my microphone via my laptop, mobile phone nor desktop. All my equipment is new within the last year. My system won't let me have IE it automatically updates to Edge. Tech is not helpful. My interview is in an hour and half. Been at this all week. I've downloaded whatever has been suggested. The app doesn't even work on my mobile. Any suggestions?

I am unable to start audio conference for my Adobe Connect classrooms this morning.  We use PGi for our telephony, and usually have no problem connecting the audio bridge.  I get an error stating that it is unable to connect to audio conference, and offers the option to cancel and retry.  Help pages have nothing to address this.  I tried disassociating the number on the backend, waiting for more than 15 minutes and reassociating the audio.  Did not work. 

Hello. I a few meetings that are still trying to open in Flash. The content shows HTML5 compatible in admin view and I have checked the Force HTML5 boxes in Compliance and Control yet it still trys to open in Flash. I've tried Chrome, Edge, and Internet Explorer on multiple computers to the same avail.  Is there anything else I need to look into to force the content to HTML5? Thank you in advance for your assistance. 

How do I clear out the caption pod?  I was hoping for a "clear captions" button like we have for the Chat pod. I cannot find anything to clear this. 

We are running Microsoft Windows 10 Home Version 10.0.18363 Build 18363, PowerPoint 365 and Presenter 11.1.We have built our online courses by:Uploading the ContentCreating a courseCreating the CurriculumPlacing the course in the curriculumRepeat the above for many individual courses.We have been using Presenter and Connect since around 2010, and most everything works as its supposed to.The problem we have been having for the last year or so is, now some of the Courses inside of a curriculum when completed they will leave the status as (In Progress) and will not mark it as (Complete or Passed). When this happens, we have to go into the Training Module and manually change it before the student can continue.

I see that 11.2 offers Enhanced Audio.  The side-effect is that participant's can't use mobile.  I'm terrified to turn it on for fear of excluding participants who might need to join in mobile. Is the quality improvement worth it?  Noticiable? Is this something that will eventually be enabled on mobile?  It certainly is nice to have that option? Will the problems with VPN still exist despite enhanced audio? Just some thoughts.  Appreciate the discussion.

The latest update in Adobe (11.2) is supposed to have included closed captioning capability. However, it is not showing up in my menu.  

After updating Connect to 2021.2.18 version, my virtual microphone (krisp) no longer works.I can preselect the device, but when I activate it, Connect restarts.

Hi,Few days back i had attended Adobe Connect meeting using iPad App successfully. But now when I am trying to access recording, I am not able to. I have the URL which opens in safari but it's flash content and hence it doesnt work.By any way, we can use that URL in Adobe Connect iPad app and view recording?Cheers

I'm trying to publish to HTML5 with presenter, but I can't publish because the update is displayed. As a workaround,I found this URL , but can it work and be resolved even if the flash player is uninstalled from PC? https://helpx.adobe.com/jp/presenter/kb/unable-publish-flash.html

Hi, when I want to screen share in the latest version, it asks me to make the necessary permissions in the privacy settings. Even though I have done all of them completely, when I screen share, only a blank screen is shared. thanks in advance.

Is it a bug, or by design, that I can no longer use HTML links in the Notes Pod?  I know it's been buggy (that links have been disappearing), but I had hoped that the fix was to make hyperlinks work... and not delete that feature. Even in classic view, when I couldn't add a link, I could still copy-and-paste a link from chat to a notes pod, and it would work.  Now it seems that even this feature isn't working. Yes, I know I can use a web links pod.  But I don't want to.  I'd rather have the hyperlink in the notes pod.

Can someone please guide me on how to load any third party SCORM 1.2 package to Adobe Connect 9 room?

When will we be able to share computer sound on Adboe Connect?This is a major fault in the program. Besides sharing MP3 files I need to be able to share sound from specific programs that do not allow the download of any files, thus preventing its upload to Adobe Connect. Can we expect this at some point?

I am led to believe that the Layout Panel SHOULD be available when Breakouts are active. In this video by Alistair Lee on the Adobe Connect YouTube channel:  https://youtu.be/9QDlpmEgVOE   At 4:25 he states: "we don't have to wait until the breakouts have finished to bring in all of this content into our review layout so I can create this review layout either ahead of time or *while the groups are breaking out*. . .and see them get updated in real time".I don't understand HOW to do this *while the groups are breaking out* because when I "Start Breakout" the "Layouts" panel disappears - so I am stuck in "Main Room" (the layout I was in when I launched the Breakout) and cannot navigate to any other layout. I am restricted to visiting the Breakout Rooms. Please advise how I can do this. TIA.https://youtu.be/9QDlpmEgVOE

HiAs a teacher of English I use adobe connect to host 20 students. I use an imac (big sur) and laptop with windows 10 using ADOBE CONNECT APP. I connet my machines (computers) through an Ethernet cable. I should explain that my internet connection is a home connection. My home connection is like this: There is a radio antena on the balcony which leads the internet to my home through a cable and the cable end is attached to a radio adaptor. A cable connects this radio to my TP-Link Archer C60 router. When ever I onnect my computer via a LAN from the back of the modem LAN port, internet connection (signal strength) turns yellow and red in a way that adobe connect becomes slow and I have difficuly hearing students' voice. The interesting thing is that when I connect my computer directly to the radio adaptor and not from the modem, there is a consistent connection and the signal strength is ful. I should mention that there is no problem with my modem, it is a brand new modem and I hav