Questions

Our meeting room has worked well in the past. BUT, the last 2 weeks, we've had participants being booted out or losing their connections. Today, we documented one participant losing his connection 6 times in the first 15 minutes. He has downloaded the update--matter of fact, we had everyone update their app. The connection testing went well. We had everyone turn off their webcams--and everything else they may have opened--to reduce bandwidth and we continue to have issues. We even had some presenters that contiuously lost the video button and had to reboot. This was a horrible day. Anything else?

My camera works perfectly on Classic View but it does not work on Standard View. Any idea on how to fix it?Thank you

This may be a unique situation, but as a "Named Host" I often prmote other users to "Host" in order to provide training.  Ever since this morning, most of the people I've promoted, have not been able to see the Layouts Bar. Each time I've had the particpant call Adobe's help line to fix the problem, but it occurred three times with three people in three differnt rooms. This is identified as an "intermittent bug." If anybody has any solutions or work-arounds, I'd appreciate it.

I'm converting an Adobe Presenter module so it will play in HTML5 using Adobe Presenter 11.1 on a Windows 10 machine. There are a few slides in the course where I want the learner to be able to look at the contents for however long they want before proceeding. On those slides, I have a homemade "Next" button on the slide, which the user can click on to advance to the next slide when they're ready. (I have the slide with the button on it set to advance by user to prevent it from just going to the next slide automatically.) The button does take them to the next slide; however, that slide doesn't autoplay...it just sits there and does nothing, unless the learner uses the playbar to manually make it start playing. How do I fix it so that so that that next slide plays automatically? (I believe this worked fine when I was publishing it to SWF....just doesn't seem to work in HTML5 publish, based on the preview I did in HTML5.) Thanks, in advance, for any help...bonus points for a speedy

HI! I have my online classes from the upcoming monday, but I didn't manage to install Adobe Connect application for desktop. An error occurs regularly. Here is an error log: Connect App SetupOS Version : 6.0 (6000) (0.0)Total Memory : 2786668 KBCore Count : 2 :: Arch : 0Could not download the payload  I use windows 7 32 bitHow can I solve the problem?Please respond urgently!

I have seen several items documenting that all users need to be either using VoIP or telephone to successfuly use breakout rooms in Adobe Connect.  There can not be a mix of participants using VoIP and telephone in a breakout room.   I do not see this in the 'Known Issues' list; does this mean it's not being addressed as an issue?   If it is being addressed, is there a projected release for it to be resolved in?

Dear  ,manager Can I practice the same exam in another group without rewriting an exam? how? Thank you in advance for your interest Hasan KELEŞ Karadeniz Technical University Science Faculty Departmen of Mathematics [personal information removed per community guidelines]  

I have built a lobby that includes both video and audio (separate files). I'm hosting the event using the Adobe App on my Mac. Both files are loaded into Adobe Connect as online content. The video file plays and has no sound -- just infographics but is a video file. No issues there and uses the share document function in a share pod. The audio file is an MP3 and is shared in a separate share pod. It appears not everyone who joined the meeting using a browser was able to hear the music. They can, however, hear presenters just fine once we get to that phase of the program. Those using an app and possibly some of those using browsers heard the audio without any problems. The recording of the event also recorded the music. Is this a glitch or a known limitation? I'm trying to figure out why the MP3 couldn't be heard by some but could be by others. Thank you!

Hello,I have been using Adobe Connect since the start of lockdown as a teacher and everything was great. However, although the Standard View will now be generalised, I am concerned since the videos I play always stop at some point, after 1, 2 or 3 minutes on this configuration, and it seems impossible to play them till the end - the videos stop for my students, too.When I use the Classic View, everything works perfectly. I can play the videos as I want. If I upload a video from the classic view, and then swith to the Standard View, it is the same problem. I am using the app.Would you know how to sort out the issue? The Standard View will be the only one as of this weekend and I am pretty concerned about it!Thank you very much,Colas

Does anyone know how to stop all breakout rooms hearing each other?We have 4 breakout rooms running and they can hear each other?Weird! 

HiHow do I adjust the slide time in Presenter (as part of Connect 11). I want to make all slides advance under Presenter control (not auto advance)ThanksRichard

 As soon as I try to start my camera, the following error message appears and the session is terminated: MS Visual C ++ Runtime Library Runtime error! Program: C: \ users \ AppData \ Roaming \ Adobe \ Connect\connect.exe This application has requested the runtime in an unusual way.Please contact .... Hard- and software:Lenovo L13 core i7, win10 pro 

Hi,The recorded adobe connect can be seen by using the recording link. But it is always on the local server.How can we download such a meeting/ session so that it can be listened offline on desktop?Thanks & Regards,Daman

I used adobe for 3 week in browser until today 2/12/2021     Today I get it loaded and log in, get the message adobe meetings will not open on this PC, download desktop version.  I did so and nothing loads, message comes up on my home screen, adobe meetings will not run on this PC' Tried everything I know to do, anyone have a answer?

I have a recorded meeting, but it does not open in either HTML or App.  This has got to work more seemlessly.  Any suggestions?

I am having an issue where I publish a presentation through Adobe Presenter and when I upload the file to our Adobe Connect server, part of the template graphic is flipped (the mirror image of itself). I have attached two photos to demonstrate what I'm talking about. Has anyone seen this issue or know of a workaround? Thanks  

So, I've been using connect flawlessly for the past year.  But now with the death of flash, it has continued to work until today on my chromebook, but today, it wouldn't open up.   Yesterday, it worked, but today, nothing.  Any suggestions(besides buy a new computer)? 

Hi all, We are having a major issue with microphones during meeting. We deliver online tutorials. Usually 2 hosts and up to 30 students. Since the new release we have found that even when students/hosts have thier microphones muted on Adobe, sound is still coming through. Our sessions are recorded, so this is a major GDPR issue for us, as session facilitators and students can be on other calls at the same time. Is anyone else having this issue/know how to solve? Thanks,Chad

We are running a three-day program with six-hour sessions in which we use the breakout rooms heavily. Today, we experienced an issue with the breakout rooms that I have never encountered before. We separated the class into four preassigned groups. After we began the breakout session(s), we noticed the participants started shuffling between the breakout rooms. I've experienced people dropping off the meeting and coming back to the main room, but never people being bumped from their breakout room into another room during a breakout session. As you can imagine, this caused absolute chaos on us as producers, who were NOT moving the people around. Additionally, I personally got booted from the meeting no less than ten times over the course of the day for "poor connection" although I was hardwired into my router and had a solid connection.  I guess my questions are: Was there a systemwide issue with Adobe Connect today? Has anyone else experienced participants being bumped fro

Hello! Please help, I have bought a license for a meeting with 25 users, and when sending the link, the participants cannot access the meeting, because the user number for that account has been exceeded, but it does not even leave the host enter the meeting, who helps me 

The problem that I'm seeing is documented here: https://community.adobe.com/t5/captivate/adobe-presenter-8-problem-with-video-playback/m-p/11713069?page=1#M287227 I'm on Presenter 11.1 on a 64-bit Windows 10 PC. At the beginning of the month, I was not having any issues with video playback or with importing (12/2/20). However, as of yesterday, I am now seeing this exact behavior; when I try to preview or publish the presenter file/slide that contains the imported video, it gives me a blank slide that lasts for 5 seconds with no audio. I have not changed anything since the last time I opened the files.I've tried both MP4 and AVI files.I have also verified that my global flash settings are correct.Any other ideas?

I have a full license for meeting and seminars and I am practicing fucntionality for my comapny. I’ve managed to set up the meeting correctly but can’t get anyone else to get access. It keeps coming up with the message ‘user limit exceeded’. I have deleted additional test sessions that overlap in case there was an issue with timetabling; I have created sessions where the only attendee is myself and still 'user limit exceeded'! I have been back and forth changing the 'host'/'presenter' status on myself and a colleague to see if that makes a difference to letting people in and nothing. I have logged out and logged back in, still 'user limit exceeded'. I have set the settings to allow invited guests, allow all guests with a URL, still 'user limit exceeded'. It’s only when setting up a meeting that I have this problem; I have set up seminars successfully but using seminars limits certain participant interactions like 'raise hand' etc. It's really important I get this is

Hi,I have a meetings monthly licence and receive monthly invoices which carry the Product Description as Meeting Host 25I can log on to my dashboard and create meetingsbut I cannot even join my own meetings as I see this information:Named Host Pricing ModelMeeting Hosts: 1 / 1Meeting Peak Concurrent Users: 0 (Soft Limit: 0) Concurrent Users Per Meeting: 25 (Soft Limit: 25) Burst Pack Minutes (Total Used/Total Purchased): 0 / 0(Balance:0 - Disabled) Please any help, I'm sure I am just missing something dumb but I cannot understand where or what 😞Thanks everyone

hello,I'm running a trial version of adobe connect training,and after creating and starting a meeting room my participants can't access the room and this message shows up "The user limit for this meeting has been exceeded. Contact your meeting organizer for assistance"  even though I'm alone in the room. where is the problem please ?Best RegardsYAAQOUB KEDDAOUI

I am in the process of  updating the calendar of events that we host for our clients 3 times a week to train them on our accounting software.When I attempt to duplicate the event when I press save I always get an error message "Request Not Processed" "The system was unable to process your request. For further assistance, please check out the Adobe Connect support centre or contact Adobe Connect support. "This is of course a huge pain, it means every single event must be manually created, and have all the information copied and pasted across.Obviously this is not a good use of my time, does anyone have any suggestions as to what the issue is or how it can be fixed?Many ThanksRichard Vaughan