Questions

Hi,I'm aware that there are conversion issues when uploading a powerpoint document into Connect.  The frustrating thing is that if I upload from my desktop, certain formatting works but when I load it to the Content section of the landing page and then display it in a Share Pod in Connect, some of the formatting changes.  It would be great to understand why Connect doesn't convert the file properly regardless of where it's been uploaded from.However, that is not my question.  I would like to know if purchasing Presenter 11 and building my powerpoint presentation using the Presenter tool will fix the problem and not have any formatting issues appear when the file is loaded to the Connect Share Pod. 

Hello.  I'll be using AdobeConnect for the first time for a job interview this Wednesday.  I have a Dell netbook, Windows 7.  The school sent me the sign-on link to use for the interview.   My computer has a built-in camera and microphone.  Will they come on once the interview is started?  I've clicked on the link the school sent but of course nothing is happening b/c it's not time yet for the interview.  How will i know if my camera and mikes are working?  The school said the IT guy will get me set up 15 minutes before the start of the interview, but I just want to know ahead of time.  I'm kind of nervous.  Thank you everyone for any tips/advice you can share!!

I can not view a webinar.Here are the steps I have taken:I run Test Meeting Connection to test the system.  Answer is "You are ready to connect to your Adobe Connect meeting."I cleared cache history.  I checked "Use HTTP 1.1 through proxy connections"What else do I need to do connect to webinar?

I'm having a problem viewing Adobe webinars using Connect. After I register, I receive a confirmation email with a link to view the webinar. However, the link opens the registration page again, and I can't view the webinar. Anyone else having this problem?

I can not save a meeting record.After you select where to save the meeting record, an error occurs:The name of the failed application: adobeconnectaddin.exe, version: 11.9.979.355, time stamp: 0x5892dfe4The name of the failed module: adobeconnectaddin.exe, version: 11.9.979.355, time stamp 0x5892dfe4Exception code: 0xc0000005Error offset: 0x007be5beBad Process ID: 0x8e0The time to start a failed application: 0x01d29ef9cddc56f4The path of the failed application: D:\ bla-bla \adobeconnectaddin.exeThe path of the failed module: D:\ bla-bla \ adobeconnectaddin.exeI reinstalled the plug-in.Windows 7 pro 32bit, browser Chrome 56 & IE11.What can you advise?

Hello,I have a problem with JAYDEEP's Recording Repair Assistant because I cannot run it anymore since it gives me an error. can somebody help we when will an update come out?

I'm running the latest stuff:Adobe Connect Plugin:  11.9.978.354MacOSX Sierra: 10.12.4Flash Plugin: 25.0.0.127Latest version of Firefox/Chrome/SafariOn all browsers, the same thing happens.Adobe Connect hangs when a browser (Chrome/Firefox/Safari) tries toopen Adobe Connect.I can click on the link ("open a new meeting room window") and it willopen Adobe Connect in a browser window butthen it won't let me screen share.Here's what the hang looks like:   AdobeConnect Hang Do you have any details on how to fix this issue?Here is the Adobe Connect log file:#Version: 1.0 #Start-Date:  2017-02-13 18:26:38 (utc) #Software: Adobe Systems Inc. adobeconnectaddin 11,9,978,354 #Location: /Users/someuser/adobeconnectaddin-2017-02-13-18-26-38.log #Fields: time x-milliseconds x-source x-comment 18:26:38     4     PLAYER_TRACE     Core Player constructor, this = 6aed000 18:26:38     5   &n

In our environment, we have been updating user from Windows 7 to Windows 10. Users who share desktop screens through Adobe connect no longer has the ability to share. I have gone through every process to install the adobe connect add in. Installing it the same way as Windows 7. their is no error, no pop block, you just click the button and it does nothing. It looks like the button is not tied to a executable action. We have tried using the diagnostics to check all functions are installed through the adobe connect tester. all are green. checked services and add-ins and the connect is showing up. Wanted to know if anyone else had this problem.

We need to convert some of our InDesign files to JATS but have trouble with the references and the illustrations. How do we generate the correct codes?

I got a webinar license for 100 managers. I can't create a new seminar, because the buttom 'new" doesn't appear on both ways (share seminars and my seminars).  Can anyone help me? I saw that the number of "seminar Administrators" is 0. Is it correct?Regards

I just started the free trial today and am playing around with this. I invited someone to test the process of entering the meeting. They tried to enter as a guest and received the notice saying the user limit had been exceeded. I was the only other person in the meeting. Please help.

I'm trying to load in a classroom of adobe pdf pro conce a pptx file but always tells me error converting. Do you know what can be wrong? Thank you

How do I install StickyNotePages?  Connect 9Thanks,-Guta

I have been trying to research a closed captioning option without luck. The only thing I could find was"Closed CaptioningView Closed Captioning & Color Customization Demonstration >> Another useful pod is the Connect Pro Closed Captioning pod.  This SWF-based pod is freely available on Adobe?s website at this address (http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&extid=1032548# .). It has been developed by leading companies of closed-captioning  technologies.? Instructions on how to use  it are available along with the SWF file itself on our website."This link did not take me to a closed captioning file but I did find one. It just pulls up on my computer and I can't seem to figure out how to get the pod into the virtual classroom nor how it works.Any help?

Hi, allCan adobe connect this following function? Use several fix telephone and mobile phone dial in at a same time with a fix phone number, after dial in, user should input the user name to passcode for the authorization. How to configure this function? Should I buy additional hardware such as digital gateway for the telephone switch?

Really bad problem!! I bought  the adobeconnect 1 month ago (order date 2/15/17, order Number 13246s01159) I´ve received the information to acces to the page (user name [email] and password) but I´ve no admin right. Can´t use!! how can i get the administration right? I can´t conect with admin@adobeconnect.com becouse i´m not an administrator.JorgeHello Jorge, Welcome to Adobe Connect. Get started with your account using the following credentials: Username : [Peronal Information Removed] Password : [Peronal Information Removed]Account URL : https://meet41693654.adobeconnect.com To begin, click on the following: Message was edited by: Jorma Jennings

Under the Adobe Connect technical specifications these 3 distributions are mentioned : Ubuntu 14.04; Red Hat Enterprise Linux 6; OpenSuSE 13.1 But as we know, there are many Linux distributions,some of them are similar or using the same kernel : (Linux Mint is based on Ubuntu , Redhat based on fedora , CentOS is basically the community version of Redhat , etc ...). so the question is: should adobe connect run with no problems also on these distributions that are not mentioned in the notes ?Any experience also with Ubuntu Flavors (Xubuntu,Kubuntu,Edubuntu etc..) Are they also supported ? Another thing: there is No add-in support for Linux , how this may affect performance,audio ?

We're training a not-especially-tech-savvy administrator on Adobe Connect. Looking for test scripts that launch test audience members can follow to help administrator assess knowledge level during launch test. Non-profit, non-tech community.TIA, ET

Hi to everyone,for one of our main Customer, we are experiencing problems with PDF tracking on Chrome.The PDF is part of a curriculum, set as required. When using IE, the PDF content status correctly pass to "In progress" and "completed" status at the end of the PDF.When using Chrome, the tracking doesn't works and the content remains in "Not taken" status. This is critical because since the content is required, it blocks users to reach the end of the Curriculum.We suggested to set the PDF as not required to unblock the users, but this is a woraround and it is not accepted as a solution by our Customer.We also noticed that if you upload the PDF with read only attribute, Connect is not able to modify the file adding the tracking feature, thus the PDF goes in "completed" status when the user clicks on the PDF link, but again this is a workaround and it is it is not accepted as a solution by our Customer, since the system mark the pdf as completed even if they do not reach the end of the

Is there a way for hosts and attendees to see the name of the user that adds text or pictures to a whiteboard?

My production team for an upcoming webinar using Connect Seminars was meeting and I tried to share my screen with them to review our project on our web-based project management tool. Even though my host view and mini control indicated I was sharing the correct window from Chrome, my team was only seeing the gray cross-hatched screen of death. I have tried several solutions without success. Any ideas?

I was sent a link for an online orientation and it will not allow me in. It is asking for username and password but that doesn't seem to work either...

We've been having a consistent issue with our in meeting audio bridge ending the meeting audio at exactly 1:05 into a meeting if we only have attendees connected via VoIP.  Since we encourage our attendees to connect via VoIP for audio quality, it's becoming a very common issue.At exactly 1:05, the pre-recorded audio bridge voice comes on and says that only the minimum number of connections are participating in the call and that the audio will end, press 1 to continue.  However, since we're all connected via VoIP, no one can press 1.  Within 5 seconds, the audio ends and we need to restart the connection.  This problem does not occur when we have the system dial out via normal telephone to one of our attendees or hosts.Any ideas as to what causes this or how to stop it?Thank you.

I am trying to open previously recorded meetings on adobe connect for my iPad. I copy the link into the app and click next and I opens safari and it says I need to download the add-in. How can I view these meetings on my iPad or iPhone? They open just fine on my PC.

My video in Adobe Connect seems to have loaded fine but when a Presenter or Host plays the video, it only plays on their screen, it is not syncing that action for all participants. One important note, if it makes any difference, the slide deck with the video was uploaded to the Adobe Connect servers via an Adobe Presenter upload.As is, the only way I can get my audience to view the video simultaneously is if I tell everyone to press play on my count. As far as I know I have everything set that it should play for everyone at the same time. I'm using the same set up in the platform that I have for a while and videos have played okay.  Thank you!