Questions

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.  

Guten Tag, wir haben für einen Mitarbeiter über die IT-Abteilung ein Abo für Adobe Acrobat abgeschlossen. Leider hat die IT keine oder falsche Rechnungsdaten hinterlegt, so dass die Rechnung ohne Adresse an eine natürliche Person und nicht an die Firma gestellt wurde. Als Unternehmen können wir das so nicht in die Buchhaltung geben.  Ich habe die Firmendaten nun korrekt eingegeben und bitte um Korrektur der Rechnung, damit wir sie auch umsatzsteuerlich richtig verbuchen können.Ich bitte um schnelle Rückmeldung und/oder Korrektur der Rechnung mit den aktuellen Firmendaten. Vielen Dank!

Hello,I’m encountering the following error while trying to renew my Adobe subscription: “The transaction may fail for various reasons. Please check your payment information again and ensure it’s entered correctly. If the issue persists, you may need to use a different payment method or contact your bank.”I have double-checked my credit card details multiple times and confirmed with my bank that my card is up to date.I made sure the card is enabled for online transactions.I tried using a different browser and cleared my browser cache before logging in again, but the issue still persists.I even attempted to use a different payment method, yet I continue to receive the same error message.Is there any way to get support or a recommended solution for this issue? Has anyone who experienced a similar problem followed a specific set of steps to resolve it?Thank you in advance for any help or suggestions!

I was made aware by someone in the US that Adobe are increasing the £9.98 subscription to £14.99 on 15 January.  I dont use any of the 20gb storage so its going to be a costly increase especially as I cant have any updates now as my PC is not compatible!However I learned that you can retain the £9.98 by going to your account, choosing manage plan, and changing it to paying annually.However when you go to "Manage Plan" the only option is to cancel the plan!Any ideas

I just want to know how long it takes to process the Adobe Free Account deletion request? Or is it 14 days for all types of Adobe accounts. I have two accounts: Adobe Acrobat Pro - which I pay month to month; and a free adobe account. I sent a request to delete the free account.

I wanted to use Adobe app for one month only to do my homework. When I canceled my plan after one month, it tried to withdraw a very high amount of money and is still trying to. I am a student and I cannot pay this money. I want my account to be deleted and no money to be withdrawn from my bank account. Can you please do what is necessary? Or what should I do?

Back in September 17th 2024, I signed up for Lightroom ($14.99) monthly subscription. On October 18th I then began to be charged $39.59 for Adobe Stock, in which I never signed up for and was never notified that money was coming out of my account. I now have an accumulation of 4 transactions adding up to $158.36 in which never had my consent to be taken from me as I never signed up to this subscription. I’ve been using Adobe for many years now, relying on Lightroom as a service for my work, never once did I think a company would steal money from me like this.  I’m extremely disappointed and frustrated being a loyal customer.  To try and contact Adobe directly seems to be impossible. Has anyone else had this problem? Can someone provide me a support email address to contact?  

I have a Photoshop-only plan and I need to add Acrobat. I don't want to pay for a bunch of apps I don't need. Any help would be appreciated. 

I have 2 plans that I want to cancel but cannot find this option

Even though I am a student, I can no longer benefit from the discount. And on my last bill, money was debited from my account with normal charges. I am still a student and the student plan does not appear in my plans right now. Why does this happen?

On December 15, 2024 Adobe changed my photography plan to lightroom 10GB without my consent, due to some mistake I think. The photography plan was valid until November 2, 2025.When I reported the problem via chat, the person who was supposed to restore my lost plan, deleted the lightroom plan and then said that he could not restore my plan and that he had to refer the matter to the manager, who would contact me.Unfortunately, no one contacted me, I did it via chat probably 5 times, each time they promised that someone would contact me by email or phone, they gave a deadline. And unfortunately, each time the deadline passed and no one contacted me. It's been 13 days since I lost access to purchased programs and I don't know what to do to get my plan back.Adobe technical support is a total drama.

Hola! se me vencio la tarjeta, y no puedo actualizar el pago desde la pagina de adobe, ya que esta a traves de digital river. ¿como puedo actualizar los datos ? 

I have been using Photoshop and the Adobe products since 1988 and am a current Cloud subsciber but I no longer use the products to earn a living but I will always be producing art for fun in my retirment and hope to stay current with the cloud suite but the cost is high for someone on a fixed income. ADOBE SHOULD offer a senior citizens discount it's only the right thing to do after someone like me has spent thousnads of dollars on Adobe products over my lifetime!!!!

Hello, sorry to post here if this isnt allowed, i cannot find where to post this and for some reason they have no way for me to contact adobe directly, long story short i lost access to an account i had a payment plan with, money is still being taken from my account and i can no longer access it too cancel or move details to a new account at least, is there anything that can be done before i go through my bank maybe?

Hi, I am a teacher and so I would like to apply for the teacher discount. However, I am encountering some isses in trying to achieve this. I have submitted 2 applications with 2 different credentials, yet I am receiving replies stating that they are unable to verify this. I would like some further help or explaination as to why it is not being accepted. Thank you.

Ich brauche für mein IT Problem, den IT Spezialisten von Adobe Österreich.  Gibt es da jemanden den ich anrufen kann und der dann das Computer System von Adobe bearbeiten kann? Danke!

I was happy to commit to the year but when I try to cancel after much longer than just one year (following autorenew), and am still expected to pay a cancellation fee, i think it is precisely a scam

Hi,Could anyone please advise on the complaints process or contact for Adobe EU. I had a horrible exchange in the support-chat and would like to get in touch with someone that could help me with my problem.  Today my credit card bounced an auto renewal of my Creative Cloud subscription and I while I was in my account I found my attempted bill at my correct prics. BUT at the same time I could see that the cost of my Creative Cloud subscription was planned to increase by over 500 EUR in october of this year.Shocked by the price increase I turned to Adobe support for clarification.  Without sharing exact logs - the exchange proceeded as following: Me: Why is my subscription increasing by over 500 EUR? Rep: Sorry to hear about the price increase we like to inform you that you have joined the applications with the dicounted price. But I will definitely assist you with the price. We need to cancel and assist you with the repurchase same applicatio

and customer service has been no use

HiI have been trying to cancel my abode account for month now and I haven't been able to do this.  You keep trying to take money off my account and I keep getting charged for this.  Please cancel my account 

Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. I have PC Windows 10 PC Anyone can help? 

Hi, I encourted a problem while paying for LightRoom Plan with this message "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I already checked the information, tried the same card somewhere else online and everything is fine yet the transaction can not be done. I tried chating with a customer support agent but unfortunatly I must be subscribed to a plan to be able to.  Any help is much appreciated.

I live in Ukraine, and as far as I know, we officially have Adobe, but I can't get a trial subscription.It doesn't scold on my name and surname, but on my card number, expiration date, cvv, city and zip code it scolds. I have checked the limits on internet purchases, checked if I have international payments supported, selected different cities and zip codes, but I have nothing, help me to understand, I already have no enough nerves)

Salve, dopo un anno di piano Creative Cloud per studenti mi si è rinnovato nuovamente a prezzo pieno senza che io volessi e adesso non me lo fa annullare, in quanto mi chiede una fee di 160 euro. Vorrei annullare questo abbonamento, ricevere il rimborso e cambiare piano.   Grazie.   [Moderator moved the thread to the correct forum]

Hello Adobe Community,I wanted to share my recent experience with Adobe in hopes of finding some clarity or a resolution.I subscribed to Adobe last year during a promotional offer. It was a great deal, but as the year approached its end, I decided I wouldn’t renew the subscription because the regular pricing was outside my budget.I attempted to remove my credit card details to prevent auto-renewal, but I couldn’t find a way to do so. I contacted Adobe Support for assistance and explained that I wanted to end my subscription due to financial reasons. They offered me a discount, which I said I’d consider, but I didn’t commit to anything at the time.The following morning, I discovered that my Creative Cloud account had been suspended—even though I still had a valid subscription until February 25 (as confirmed by the email I received after canceling).When I contacted support again, they told me I needed to re-enter my credit card details and resubscribe to regain access—even though I still