Questions

During one conversation with an agent, I negotiated a discounted price for the Adobe suite. Unfortunately, the conversation was interrupted on Adobe's side for technical reasons. I wrote with another agent the next day and sent the entire conversation history. The agent did not offer the same terms. Is it normal?

Hi there, Trying to buy a subscription to adobe Firefly however, once I get to the billing information (for debit/credit card option) the field for the credit card numbers is greyed out and wont let me type. I thought maybe it glitched and wanted my personal info first and then hit subscribe but naturally told me I didn't fill in my credit card details.  I think it might be something off with your integration with the payment gateway or something. 

Hola queria exportar unos archivos a PDF y al hacerlo inicié la prueba GRATUITA y resulta que me habeis cobrado la prueba de 7 días.  Se ha cobrado en la tarjeta 9,99€ y quiero que me devolváis ese dinero ya que contraté la PRUEBA GRATUITA. GRACIAS

I request that an unused card information in my account be deleted immediately. I want to urgently delete a credit card information from my account, but Adobe does not allow this and there is no such option, this is completely illegal.How can I not delete my card information from a system? There was not even such a warning. I need urgent reply from Adobe my email : <removed-kglad>

갑자기 오눌 연간 구독료가 결제 되어서 당황스럽습니다.환불 부탁드립니다!!!!! 꼭이요!!! 

Esqueci de pagar a assinatura no dia de cobrança, porém já fiz o pagamento e até agora ainda consta como se eu não paguei.

Hola, quisiera saber si es posible un reembolso si me pase un par de horas en la cancelacion de adobe photoshop, lo solicite en el pago mensual 

Hey, I'm trying to manage my account because I've gotten an email saying I need to update payment methods, however everytime I click on manage account it takes me to a full white page. see screen shot, that is after clicking manage account.  

Hello,i've seen on the forum that you answered to someone having a similar problem.So i paid a subscription via my university's shop for one year of student adobe, in november i think.And yet now i cannot access any of my softwares. My subscription is apparently finished.Please help me i've so many works to do this week and the ai bot doesn't understand nothing, and i can't call the help desk, as it's only for subscribers... thank youQuentin

TO ADBOEI have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online Here is a dump of the chat bot To connect you with an agent who can best help you, please tell me what you need help with.cancelYou want to cancel your plan. Is that right?YesOk. Connecting you to an agent who can help.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 ho

I got charged $75 dollars after a 7-day trial can I have a refund please 

I had a Creative Cloud subscription since last year and was very happy with the price. Now I have received a new invoice of my annual fee today and 419.88 USD was charged to my credit card. I did not agree to this price increase and was not informed about it. I have therefore canceled the subscription immediately!! Unfortunately, I can't reach anyone because it's currently outside Adobe's opening hours.In any case, the price increase was unlawful and I would like to be refunded immediately!

Buenos días. El 22 de Junio de 2023 adquirí la licencia por un año, hoy, 22 de Junio de 2024, me hicieron el cobro de un nuevo año, sin embargo, no voy a hacer uso del producto. La cancelación la hice hoy mismo, por lo que no han pasado 14 días nisiquiera. Me gustaría saber cómo es el proceso de reembolso, ya que no me solicitaron mis datos bancarios por ningún lado, y el pago lo hice con una tarjeta de crédito. Muchas gracias! 

When I log in to my account, I get a message that the plans cannot be loaded. What happened and how do I get out of it?

I was charged double on 2 different email accounts for the past 2 months May and June. I want a refund for REMOVED. I have a different email that I use for adobe and I'm getting charged there also! Please refund. Email me at REMOVED or call REMOVED. Renee Alston   Private information removed from a public forum to deter scammers... Moderator

First, I love that support for Passkeys was added as a sign in option 👍 One thing I noticed is that when I created a Passkey using my iPhone (while accessing it on my desktop with Chrome), the Passkey shows up in the list as "Other_Windows_Chrome".  It would be helpful if there was a way to rename Passkeys so I could specifically label it as "Apple Keychain" or something. Or at least make it so it's labelled correctly automatically.  It did correctly name my Windows Hello passkey as "Windows Hello Hardware Authenticator". Though still, since Windows Hello passkeys are currently only for one device each, it would still be helpful to rename if you have multiple computers with Hello passkeys.

He tenido un mensaje en mi correo diciendo que pagaré el doble que pagaba antes, y he visto que hay un super descuento y quiero acceder a ello. Pero no me deja a acceder a ese descuento y no me aplican el descuento de estudiante tampoco. No entiendo como puedo hacer para poder pagar como antes.

Hello, i accidentally entered a wrong email, for my free trial for photoshop, i cant access that email anymore so i cant cancel it, what do i do?

I am being charged a monthly subscription fee of $44.06 but do not have any active plans with Adobe. I have confirmed a few times via my account. Could someone please check into this? Very frustrating.

I paid for Adobe subscription, but there's a wrong information that I still didn't pay. How to solve the problem, if days later that will not let me to use the tools? Here's the fact that I paid:

Hello,Today I saw, that i will get billed 3x 36€ in 2 days from Adobe and I don't know why. A few weeks ago I started a free trail including the apps: Photoshop, Illustrator and Indesign. I cancelled the trial before I would get billed and I currently have no plans active. Please help me I dont wanna get billed 100€ from Adobe every month.Thank you, Lukas!

I Want to Cancel subscrube,, how can i do ??

CUIDADO NUNCA ASSINA NADA COM A ADOLBE, ELA NÃO PERMITIRA QUE VOCE CANCELE SUA ASSINATURA. E ELHE COBRARA MESNALMENTE ATÉ O FIM DE SUA VIDA. ESCREVO EM PORTUGUES DO BRASIL.

Bonjour,  J'écris ici suite a un soucis quand aux frais de résiliations. En effet; je me vois dans l'obligation suite a des soucis financiers majeurs de résilier mon offre annuel. Ayant dépassé les délais me permettant d'y mettre fin sans frais d'annulation, je me retrouve dans une impasse. Je dois payer une certaine somme pour résillier la formule hors, je n'ai pas a disposition cette somme. De plus, il est évident que je ne pourrai pas non plus payer les prélèvements des mois à venir. Comment faire ?  Cordialement.  

Tengo una suscripción activa y no me deja utilizar mis herramientas.