Questions

I cancelled the subscription but it still trying to charge my card and i havent got the refund yet 

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

I have a case from a user who contacted me because I’m an Adobe Community Expert. Her situation is quite unusual. She says she paid for 12 months and then canceled the service. However, according to the email Adobe sent her, her subscription is paid and active until December 2026, as shown in the attached email (it’s in Spanish).Honestly, I’m not sure how to help her, but it feels unfair that even though she paid for the full year, her service was deactivated after only six months. Does anyone know how we can assist her in getting the full year of service she has already paid for?Thank you very much for your help.Camilo Gutierrez@camiloadobeAdobe Community Expert

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

Hello,I am trying to cancel my Adobe subscription, but the cancellation option is not available in my account. I have checked my plan settings several times, but there is no option to cancel or manage the subscription properly.I do not want this plan to renew, and I do not authorize any future charges. I need Adobe support to cancel my subscription immediately and send me written confirmation that the cancellation has been completed.Could someone please provide a direct support contact or help me resolve this issue?Thank you.

I' m having the same problem right now. I have canceled the subscription, but they are still trying to make me pay!

No, tengo una pregunta, pero como no encontre un email o algun link de acceso directo, pondre mi agradecimiento aqui, he sido cliente de ustedes varios años, en el ultimo mes, he quedado sin empleo y algunos problemas,  y no me ha sido posible pagar la suscripcion, quiero darles las gracias , por haberme otorgado el ultimo mes sin costo, que lo han llamado creditos o algo asi, el fin es que no me han cobrado nada, por usar la plataforma Adobe, este proximo mes espero poder reunir mi suscripcion para continuar.  MUCHAS GRACIAS, a veces creemos que corporaciones tan grandes, no tienen un sentido humano, pero si las hay , reciban un abrazo

I'm taying to applying for the Adobe NEXT// Campus Leaders program;however, my college is not listed and it won't let me manually type it in. The “College not listed” button doesn't show up either.

I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206.  I noticed the credit card charge on 26th June 2026.  As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.  Please assist with this request?

Please confirm as a matter of urgency how toget a refund, I signed up for the free trial but immediately got charged! This is not on! 

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Please refund me my money. I was only intending to do the trail. Can Adobe confirm a refund was issued? 

Hi, I cancelled my subscription, but they are trying to charge me anyway; it says they’ve already made a third attempt to collect payment.

Hi, I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again." Clicking Retry does not fix it. The error appears immediately and consistently, not just once. I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases. Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time. I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for. I also tried contacting Adobe support via live chat, but that was unavailable too. Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans? Thank you

Adobe Acrobat had offered me a free trial, but when I accepted it, 478.80 TL was charged from my card. It is very unpleasant that the user interface misleads customers in this way. Even so, I let it go this time and did not reach out to you. Now I want to cancel so that it won’t renew again, but it says that an early cancellation fee of 2,633.40 TL will be charged for the annual commitment. When I go to the “Manage Commitment” section, it says Annual Plan, Prepaid. I did not select any of these myself; all I wanted was to accept the free trial offer, and even then, the money was withdrawn immediately. Because the system misleads the user, I should not be forced to pay this money or be obliged to use this application for a year. Please resolve this grievance. I request that the subscription on my account, be terminated free of charge.

My Adobe account connected to my Gmail account but now I can’t login with Gmail because my Gmail has been locked recently.Can I get help to log in to my Adobe account to change the email? I can provide bank transaction to confirm my purchases of Adobe products. 

Hello,I received a charge on card that I can’t locate a plan for. I’ve used the transaction search and have located the email ID and it’s attached to this account.I’d like it refundedHelp please :) 

Hello.I have cancelled subscription yesterday and it was within 14 days.When I will recieve my refund?

Ich habe einen Jahres-ABO "Einlösungscode" für Creartive Cloud eingelöst, in meinem Status wird die verlängerung nicht angezeigt.I redeemed a redemption code for a Creative Cloud annual subscription, but the renewal isn't showing up in my status.

Subject: Refund Request – Charge of $44.84 on June 29 (Subscription Already Cancelled)Hello,I'd like to request a refund for my most recent Adobe subscription charge.A payment of $44.84 was deducted from my account on June 29, 2026. I forgot to cancel before the renewal date, and I have not been using the subscription. I have already gone ahead and cancelled the subscription myself, so I'm writing to request a refund for this charge.Since this charge is recent, I'd really appreciate it if you could process a full refund for this payment. Please let me know if you need my account email or order/invoice number to locate the charge.Thank you for your help.

Hi, someone can help me? I signed in to adobe stock for a year, but now I do not need any more but Adobe is telling me to pay 250€ if I cancel the plan...it has been more than a year after I contracted this plan. I am feeling that they set up a perfect trap because when I tried to cancel it the same month after a year still they want to charge 80€. I believe, you have to cancel in the exact minute that makes the year if you do not want to be charged. Anyone has the same problem?