Questions

Aún no he recibido mi reembolso por un cobro indebido de US$359.88. Hoy han pasado 34 días para ser exactos. No logro encontrar el logo del chat y estoy haciendo las gestiones desde un teléfono móvil. Se me ha hecho muy difícil lograr algún ccontacto o vía para resolver esta situación. 

Hello, I had previously created an account on a free trial via my university. I canceled it so I am not sure why it still says I am enrolled and is charging me. I would like to cancel my subscription without a late fee.  Thank you, Adi 

Solo me deja actualizar los datos de mi tarjeta, pero no deja meter mi RFC para el comprobante INVOICE de México, me sale un mensaje de ID de IVA con errores

Dzień dobry, Przez nieprzejżystość strony dwuktotnie pobrało mi z karty podwójnie wartośc subskrybcji. Gdzie prosić o zwrot płatnośći?

please cancel my plan.. you have charged my credit and I didn't know ?

Hi. I changed my plan from Illustrator and InDesign, to "Creative Cloud all apps". Shouldn't my earlier plans be deleted then, since they are included inn the "all apps-plan"? They are still showing under "my plans"..

I have two plans on one computer. One plan has expired, but my other plan hasn't expired yet. Can I remove an expired plan without paying? It's very sad to have to pay for 2 plans while having trouble paying for this program financially (using one).

Bon là ça fait pratiquement 10h que j'essaye d'avoir de l'aide.Le 3 décembre j'ai pris un essai gratuit sur AE et je me suis désabonner 1h après l'avoir utiliser, j'avais annuler, mais depuis ce temps-là ça fait deux fois que je vois sur mes factures bancaires que j'ai payer plein prix, quand que j'ai pourtant annuler, je ne suis pas épais, je sais que j'ai bel et bien annuler. Je suis aller vérifier mes dernières factures, j'ai annuler ma formule où ça me dit que je viens de payer 160$ pour annuler? Ça ne fait aucun sens. Est-ce qu'il y a un moyen que je puisse avoir un remboursement ou de l'aide, car j'essaye de trouver de l'aide et votre site semble impossible d'en donner.

Hey guys im trying to confirm if im getting my refund for a subscription that i cancelled immediately. Kindly assist

Bonjour, en cherchant les factures pour la comptabilité, je m'aperçois qu'un second compte cloud m'est facturé alors que je n'ai rien demandé.Je souhaite demander l'annulation et le remboursement, mais en ligne des frais de résiliation me sont demandés !Suis-je le seul dans ce cas?Merci de votre aide.

Hello thereI am very new here and trying to understand how it works.I have paid for Acrobat Pro,but in my account billing says nothing about but i see transaction on statement at my bank account.How to connect support directly via mailThank you for help

AMUONT DEBITED IN 07 DAYS FREE TRIAL AND I CANCELLED THE SAME DAY. GOOGLE PLAY TELLING CONTACT ADOBE DEVELOPER.ADOBE TELLING CONTACT. MY REFUND NOT ISSUED 

Hello, I Hope you're doing great. I have some small issue; approximately 2 weeks ago I used your free AE platform for 7 days and cancelled on the last night before the 7th. However there has been a debite of 23, 79€ on my account. Please check my information and get back to me.Thanks for reading and helping! Best Regards Rakhim Bakhayev

I'm having problem witch canceling my adobe creative cloud subscription from my Adobe account. On December 15th, I set up an Adobe account and started the trial, canceled my subscriptions before the trial period ended, after which Adobe took the money from my account and activated the plan. When I realized this happened, I canceled the plan again, now after the new year I calculated that I had automatically activated the annual plan that I didn't choose and my account was charged again. Now I wanted to cancel my subscriptions again, but they show that there is a fine of 320 e.Please help me take steps so Adobe can help me get money and successfully cancel my subscription and deactivate my account. 

Hey, I signed up for a year plan of Illustrator in September of 2022. The app worked well on my iPad then. Now, it won't open, and I've learned it's no longer compatible with my hardware. I'm stuck in a plan for a software I can't use, and Adobe wants to charge me $100 to cancel. This hardly seems fair seeing as how I entered a contract with the understanding that I'd be able to use the software. I can't find a contact chat button, email or phone number for the life of me. Any guidance would be greatly appreciated.

Yesterday, Adobe took money from me for a subscription to Illustrator. I canceled my subscription last month and never used it again and deleted illustrator from my computer. There may have been a mistake, I just canceled the plan again. Is it possible to get money back? 

On the 14th of Jan, I was billed $527.87 for the yearly creative cloud subscription, 8 days later on the 22nd I cancelled the subscription under the impression I would be fully refunded as it was within 14 days. It is currently the 30th and I haven't been refunded yet, any help is greatly appreciated.   [Mod: Moved to the appropriate forum]

When (not if) you decide to cancel your Creative Cloud storage you are guided through a path with multiple warnings, and even a 1 month free offer. In particular..."You no longer have access to your applications, nor most of the services included in your paid plan." Completely incorrect. You still have access to all of the applications you pay for and use. Just less storage to work with. That message is displayed twice at different points to make the customer think twice. It's just a really shady way to handle the cancellation. I would gladly pay $9.99 for 1TB of Creative Cloud storage...  IF it worked. If it didn't create conflicts across machines. If I can store a 4K video larger than 20GB for editing. If it reliably sync'ed without me having to constantly check to make sure it's running in the background. 

Hi can anyone help. My daughter got this plan nearly a year ago, didn't know how to use it and I am desperately trying to cancel the plan and it's just not working. I have tried online chat and no one answers. Anyone know a UK lmdline I could call to actually speak to a human being and get the plan cancelled? 

Hello,so on January 21 I applied for a membership,i was using free trial for 2 days, on January 23 I requested cancellation of subscription which is attached,Today 29 January adobe still charged me 49.99$ even tho i wanted cancellation on 23 january,i need a refund, i tried to contact support team,that guy canceled today but  will i get a refund?i need help asap

I used my High School Student email to buy a 12 month subscription to Adobe around mid 2022. But I graduated at the end of the 2022. I tried to use the software and it says that my subscription has expired. Which isn't right because I have over 6 months left. Either how do I get my money back for the months that I have paid for but for which no services will be provided?orI'm studing full time at TAFE which I was planning to use this subscription on? Can I move the subscription to this new email address (Please note even though TAFE started this week they haven't set up the email addresses) or can I move it to one of my brothers addresses who are still studying as High School Students. I tried finding a way to talk to a real person but that Chatbot says I need to talk to an adminstrator from my organisation which I belive would be Education Queensland and would not give me a phone number to contact someone on. I have never spoken to anyone in Education Queensland and have no

I suspect this is a silly question. I am not a heavy Adobe app user, but do use it. What if I don't renew? Can I continue to use the prior year's apps? If not, is there a subscription that includes just a handful of apps? I only use Acrobat, Photoshop, InDesign and Illustrator. I is an expensive subscription for my limited use. Thank you,Kathy

Hello all - I am a student who has been using Adobe for a couple years. I recently (January 14th) upgraded my Adobe to the "Creative Cloud All Apps 100GB" from the standard Photoshop one, what I didn't know is that with this upgrade I was locked into an annual plan. I went to cancel as I am not doing so well financially and it threatened me with a "cancellation fee" of $164.99, which kind of defeats the purpose of me cancelling.. because well I'm broke. Why is it that I pay monthly but I'm forced into an annual plan? It doesn't even tell me when the "year" ends so I know when to cancel it. I called the Adobe phone number & it said something about operations then hung up, didn't catch it. Hoping someone can provide even a slight bit of hope for my situation - I'm really bummed out Adobe would do this to me.

Hi! I'm a citizen of Azerbaijan and currently I am here. But my computer is in Russia. I would love to download a few Adobe Apps on my computer but not sure if it's possible to do in Russia. What can you advise? Can I download and purchase the apps while I'm here in Azerbaijan, and then after returning to Russia continue using them not just on my phone but also on my computer?

Tive uma cobrança duplicada no cartão. Duas mensalidades no mesmo mês e não estou conseguindo encontrar um canal para tentar o estorno de uma das cobranças, alguém poderia me dar uma luz?   [Post moved from the Adobe Express Community to Account, Payment, & Plan by Moderator]