Questions

Hi! I am student. I log in the platform with my student's email but I cannot see the programs I should use it for free. For example I should see "Premiere pro" for free, ready to install it, but I can´t (is always requesting me money). Can somebody help me with this? I am really stuck. Thanks in advance, Cristina.

A £600 subscription was takern out of my account 11 days ago and the customer service are claiming that I am not etitled to a refund as this is a renewel and not a new payment. They were beyond rude and condesending and I am livid. I can not afford this charge and I have been told to wait 24 hours to get a call back to discuss this! Can someone please help me with what to do or where to go for help, thank you!

Hello there, we would like to explore getting Creative Cloud, or just InDesign/Acrobat pro/Photoshop, as a charity and I wanted to find out whether there is a discount that can be applied to charities (UK Based). Also, what would be the best plan to purchase? We currently would like 3 people to be able to use but we may increase that. One of the users has their own account, which we would migrate under the business (Charity)

I would like to share my god awfull experience with the support department of this company. Don't get me wrong, i adore the programs and have been using them for my study and work for a long time now, but this is a new low with customer support experiences. The problem i have is, definitly partly my fault but definitly not unfixable.  I would like to 1. Change my primairy emailadress. Since it's my old school email, to my secondairy. this isnt permanant. But i have to since my new study has issues with the school email-adresses. I am unable to do that myself due to it already being my secondairy and not having acces to my first email adress anymore. (de-activated since i dont go to school there anymore) 2. Help me with my student discount, since i go to a new school and need the products for my study, but i can't add my new school account mail since it doesn't work, and my old school account mail is inactive.  so, tldr: Change my primairy em

Mi hijo de 13 años quiso hacer un álbum para su madre entró en prueba de 7 días no sabía y ni toco el programa ahora me encuentro conque estoy pagando 24 euros sin utilizarlo y además no puedo rescindir el contrato hasta que pase 1 año por favor se puede comprobar que mo lo ha utilizado esto es un grito desesperado de un padre en apuros ayudarme y no hagáis que tenga que pagar 108 euros para rescindir el contrato por favor.

On the 3rd of June 2022 I paid for an adobe subscription valid for 1 month that can no longer be traced. My laptop was stolen and when I got a new one and tried signing in it told me that I have a free plan as opposed to the paid one purchased in June. I am having trouble getting to my plan without paying for a new subscription. I can only speak to virtual assistants and would like any help with regard to getting access to the plan I already paid for. I have proof of it on my bank statement!!   Private information removed from this public forum... Moderator  

I had a student plan (still going). As it was advertised the first year the price increased. No problem.Now i got an e-mail in which suppousedly, the plan hasn't changed, BUT the price is 5 euros LESS.What happened? I can't find the explanation anywhere and there is no e-mail contact address for me to ask.Did they include less stuff? What brougth this on?

Hi,I cannot read anywhere how many automatic subtitles minutes are included in the 24€/month plan.. and if there's a limit in video size.Thanks for your help

devo aggiornare il metodo di pagamento della mia cr4eative suite completa,con qualunque browser o computer continua a darmi il solito errore SOMETHING WENT WRONG,vorrei che qualcuno si degnasse di dirmi come procedere, è inadudito che un'azienda del genere non abbia un numero di telefono di servizio in italiano,che per trovare la soluzione ad un qualsiasi problema, ci si debba perdere in una marea di FAQ che sistematicamente non risolvono il problema,pago mensilmente per tutta la Suite e sinceramente sono molto molto deluso....

Eu cancelei meu plano fotografia mensal/anual acidentalmente, queria restaura-lo se for possivel, e paga-lo da forma normal e não com a taxa  de cancelamento Teria como realizar essa operação? Obrigado Filipe

I have a Photoshop subscription costing £19.99 a month which includes Fresco but no Lightroom. When I click apps available to me are the ones with "get " fee as part of this package? There is a mobile Lightroom there which might do.  Desktop options have "buy" next to them. Any ideas? There is another Photography option for the same price with Lightroom and more storage but it doesn't include Fresco, which I like. I thought I could buy Fresco separately but can only see options to subscribe monthly for £9.99. Can this be right? I thought it was a  one off payment. I'm finding the the whole cloud subscription thing a pain to navigate. I wish Adobe would allow us to choose the apps we use and not be stuck with ones we don't. The more apps used the higher the subscription would be a better option. 

Bonjour, je ne trouve pas comment contacter le service clientèle Adobe pour faire modifier ma dernière facture   En effet j'ai été facturée à plein tarif suite à la non validation de mon statut étudiant   Je viens de re-valider le statut étudiant et on m'indique maintenant de contacter le service clientèle Adobe Comment contacter le service facturation pour obtenir la remise étudiant sur ma dernière facture ?   Merci pour votre aide   [Moderator moved the thread fromEnterprise & Teams to the correct forum]

Updated payment issues and still can't download stock. Called support and can't hear them through the crackling wind tunnel they are apparently working from. Adobe is TERRIBLE. I can't cancel my plan due to "payment issues" even though my card has clearly been charged. FIX IT!   [Profanity removed by moderator]

Estoy pagando un plan y mis aplicaciones no se pueden abrir. Me pìde que empiece la prueba de 7 días y la factura de este mes está pagada. Qué está pasando?Necesito acceder a mis aplicaciones!!!

I'm really [moderator: expletive deleted] with adobe. I  chose in summer the trial version (with a friend who was working on sth), and then I added my credit card number as adobe was asking. It is obvious if they look for that there is no action from that day and then on. And I am keeping be charged monthly automatically and if I want to cancel Adobe says I have to pay ~84 euros. why??? I need to talk with someone from Adobe, please. I don't have the money and I don't want to pay for something I don't use.    [Moderator moved the thread to the correct forum from Enterprise & Teams ]

Hi I cancelled the free trial the same day that I signed up for it so I thought it was all fine, but I have been charged and it seems now I am locked into some kind of contract even though I have already cancelled. Please can you give me a refund and cancel my account. I didn't even install the program.

     Please I am asking you kindly , I am a single mum of 1 baby and a student with 2 jobs I am struggling to pay for my bills and on top of them I have this subscription which has been on going for more than 11 months I have spoken to about 5 people online which they have closed the chat and ignored me . I am just asking you please to stop charging me I haven’t even got a plan I Have all the evidence and you have all the evidence of the conversations I have been sending emails as well as that but I have been continuously ignored . I just want you to stop charging me 😞 I haven’t got a plan I haven’t even got a password to my account please help me please don’t ignore me and please stop charging me , if this continues I am going to have to report adobe to a higher place to take further actions because for 11 months I don’t know what more you want from me 😞.  

What justifies a 33% increase in price for next year? We are updating our price of Acrobat Pro from USD179.88 annually to USD239.88 (plus applicable taxes) annually which will be reflected at your next renewal date.

  The count down begins. MAX is back!   Are you ready for the speakers, sessions, and inspiration? The best way to make the most of your virtual experience is to build your schedule in advance, so you can squeeze in all the things that are important to you. Here are some featured sessions you might like: Creating Emotive Artwork Using Adobe 3D Tools [S904] Easy Augmented Reality: Interactive Illustrations with Aero [S903] Creating Seamless 2D Looping Animations [S908]   Check out the entire session list here.   Pre-Conference: October 16-17, 2022 Conference: October 18-20, 2022   See you there!   Go to previous post                                                                                         

Hallo,  Ich habe ein Acrobat Abo bestellt (AE01240501781CDE) und mit Paypal bezahlt. Leider ist in der Rechnung der Name und nicht das Unternehmen zu sehen. Wie kann ich eine neue Rechnung bekommen? Vielen Dank für eine Antwort!

Non-profit dissolved 3/2020 and realized the Adobe auto-renew for Photoshop has been charging my CC for the last 3 years. How can I get in contact with someone from Adobe to help reconcile and reimburse me for all of those months of non-use? 

Bonjour, cela fait bientôt plus de 4 mois que j'ai acheter une formule adobe assez cher, et je ne peut toujours pas la gérer... Comment faire..

Hello, I decided to try the free trial of acrobat pro DC and I forgot to cancel before the first payment. I decided to use this paid month and I want to cancel now, before the second month. But Acrobat says that I have to pay 50% of the annual plan, I think that is unfair.

I recently cancelled my plan after not using for a long time. Only remembered I had it because money came out of the account. Can I get a refund on this? It says "prepaid" but can this change because I am not going to use the service over the next year at all. 

I subscribed to Adobe Express, but the application did not grant me access. I'm using the same login as always. When I click subscribe it said I already subscribed, when I come back I can't use the app, because it says I'm not a subscriber.I depend on the app to be able to work, and since Setember 20th I haven't been able to work, as my works always use some premium resource, whether it's an image or a font. It helps me.