Questions

I have had a mystery payment to adobe coming out of my account for the past few months but cannot find any active subscriptions when I log into Adobe. Is this a scam? I can’t cancel the payment as they don’t appear as a DD or similar. Please help.

Charges  two of the same amount  21.64 and one for 5.40 on the same day. I need help understanding the payments

How can i refund my plan

I am contacting you to formally dispute the cancellation fee being presented to me and to request that it be removed before I proceed with cancellation.I originally signed up for what I understood to be a 7-day free trial. At no point during the sign-up process was it made sufficiently clear, prominent and unambiguous to me that I was entering into an annual contractual commitment, billed monthly, rather than a straightforward monthly subscription that I could cancel without an early termination charge.I am therefore disputing that I gave informed consent to an annual commitment carrying a substantial early cancellation fee. The manner in which the offer and subscription terms were presented led me to reasonably understand that I was signing up for a 7-day trial followed by a monthly subscription, rather than agreeing to remain contractually bound for an entire year.I consider this to raise serious concerns regarding misleading or deceptive representations, inadequate disclosure of mat

Hi all,I need to report an issue regarding customer support and account management.My annual prepaid Creative Cloud Pro plan was scheduled to expire on November 17th. Today (Oct 15), while requesting to remove my stored credit card to prevent auto-renewal, a support agent accidentally canceled my active plan early, immediately cutting off my access—32 days before the actual end date.The supervisor confirmed this was an administrative error from Adobe's side and provided Case ID ADB-47556397-M2S6. However, both chat and phone support insist that the ONLY way to restore my prepaid days or issue a refund is if I re-enter my credit card into the system.I have explicitly refused to store my credit card again to protect my privacy and financial security. It is unacceptable that a customer must re-submit payment details to recover 32 days of prepaid service lost due to a company mistake.Has anyone faced a similar issue where support holds prepaid time hostage unless payment details are kept o

Adobe Firefly Standard paket satın aldım ödeme yapıldı ama

Subject: URGENT – Unable to cancel Creative Cloud Pro trial due to inaccessible emailHello Adobe Support,I am a teacher in Hungary. Today, October 18, 2026, I successfully registered for a 7-day Creative Cloud Pro trial with the teacher discount.During the registration process, I entered an educational username ending in edu.hu to verify my teacher status.Unfortunately, this username does not provide access to an email inbox. Adobe sends verification codes to this address, so I cannot access my subscription or cancel it.My bank has already authorized the subscription, and the first payment of €20.64 is scheduled for October 26, 2026.I have tried the Adobe support chatbot several times, but it keeps asking me to sign in to the account I cannot access.I am formally requesting cancellation of this trial before the first payment.Please tell me how to contact a human support agent in writing, without signing in to the inaccessible account.I have my Adobe order number and can provide it thro

 Many of us have been loyal, paying users of Adobe software for decades during our professional careers. However, upon retiring, we transition to a fixed income where the standard Creative Cloud subscription pricing becomes highly prohibitive for hobbyist and personal use.While Adobe offers generous discounts to students and teachers to foster future professional use, it completely overlooks the lifetime loyalty of its older user base. Offering a senior tier—even if structured similarly to the student/teacher discount—would allow thousands of retired designers, photographers, and hobbyists to remain loyal to the tools they love while respecting our financial realities.

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Hello Adobe Support,I am unable to cancel my Adobe subscription associated with the email address dash*******@gmail.com. I have tried to cancel the subscription through my Adobe account, but I am unable to complete the cancellation process.I request you to please cancel my Adobe subscription immediately and confirm the cancellation to me. I do not wish to continue with the subscription or be charged for any future billing.Please treat this as an urgent cancellation request and assist me as soon as possible.Thank you for your assistance.Regards,Deepak Naik

I changed my plan, and I shouldn't be charged until January 27. However you tried to charge my card $52 today, and said my payment failed. Please fix the automated payments to show the correct plan and payment. 

How [edited by moderator] do I open a chat with someone from support? All the links always lead to the same main page and I cannot find a button to open a chat or a ticket.   Even the "Real help from real people" -> "Start now" button with a headset leads to the same pointless page. I want to contact someone. HOW? Where do I go from here???

I got hacked two weeks ago, and the hacker managed to delete my entire Google account so I’m unable to login to my Adobe account. However, I’m still getting charged for my plan and I want to cancel it. Is there a way I can do so or can I contact someone to help?

The plans and payment pages is unable to load for a week now 

Bonjour,Je suis abonnée à la formule Adobe creative pro à plein tarif (soit 78,65 €) et j'aimerais passer à la version étudiante étant inscrite à l’université. Comment faire ? Dois-je résilier mon abonnement et choisir celui étudiant ? Merci d'avance pour votre aide.

Meu adobe firefly não está renovando os créditos. Estou sem usa-lo há 02 meses e toda vez que acesso, meus creditos estão esgotados e nunca renovam na data em que fala que será renovado.

I am writing to request a full refund and the immediate cancellation of my subscription. I signed up for a free trial, but I did not intend to renew it or upgrade to a paid plan. I haven't used the software since the trial ended. Could you please cancel the subscription without any early termination fees and refund the recent charge of 33.59$. It happened without my permission.  write me. [Personal information removed by moderator.]

I need refund I already unsubscribe but they still took payment yesterday I need refund to my gcash.

My Student Creative Cloud Pro plan bill was recently changed to the regular plan price of $69.99 per month. I missed my re-verification of academic eligibility. When I completed it, I was still eligible for the education discount. Since my plan was already switched to a non-educational one, I was told to contact customer service.

Cuando intento acceder a la prueba gratuita de 7 días e introduzco los datos de la tarjeta, me dice que no soy elegible. Cuál es el problema?

I requested cancellation on the same day that I purchased a free trail and you have been charging me £29.96 since March. I would like a full refund as this is theft 

Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación correspondiente, hable con uno de sus asistentes y sigue llegandone la factura de intento de cobro, exigo que se borre todos mis datos y tarjetas anexas a adobe 

Repeat billing closed account