Questions

I am reaching out to locate an account I accidentally created. I started a 7-day free trial on 16/3/2026, but I cannot log into the account because I don't know the email address used. I am worried about it converting to a paid subscription. I have the last 4 digits of my TrueMoney Mastercard and the exact transaction date. Can you please search your billing database using my card information to find the associated account email, and then cancel this trial for me?

Hi , I have the same problem as Karin. And I see i have been charged. I am confused and I could not find a customer help to ask .,Can you please help me as wellThanks

Please help. I signed up for the Adobe free trial to test the software, but I unfortunately forgot to cancel before the trial period expired. When I tried to cancel, the system no longer allows me to do so without charges, and I’m currently unable to pay for the subscription. I also can’t navigate where the agent chat for issues are so I haven’t tried that yet. Please someone help me on how to cancel.

I wascharged for an adobe stocks subscription but I never even subscribed to the adobe stocks.I never authorized this.I know if you cancel subscription before 14days of initial payment you can get a full refund.

Fiz uma subscrição que no mesmo dia cancelei e fui surpreendido com uma cobrança. Verifiquei novamente e fui novamente efetuar o cancelamento. Quando receberei o reembolso?Obrigado

Agent 

I subscribed for a 7-day free trial plan a week ago and cancelled the membership 2 days ago, so before the end of the trial. I also immediately received an email confirming my cancellation.  However, today I received a notification from my bank account saying that I paid €8,12 for a monthly subscription. I just cancelled my membership once again, so within 14 days from the payment. How can I get a refund?

I registered for free trial then I opt to cancel my subscription the adobe didnt while it was the free trial then they charged me for a month,  dated 17 Feb 2026: 15:34pm Makkah time. 21.52SR cjarged I demand refund for it. Now when I cancelled my plan you charged me for cancellation fees, which I declined, How to wave the cancellation fees and stop the request

 Request for Refund – Subscription Cancelled Immediately After Purchase Dear Adobe Support Team,I am writing to request a refund for a subscription I purchased on 7th August. Within 10 minutes of purchase, I cancelled the subscription, but the payment amount was still deducted from my account. Details Reason: Subscription cancelled immediately and no services used Adobe Account Email:<personal info removed by mod> Transaction ID / Order Reference:<info removed by mod> As I have not used any of your apps or services and cancelled the subscription almost immediately, I kindly request you to process a full refund of the deducted amount at the earliest. Looking forward to your confirmation. Thank you for your support.  

Acho um absurdo pagar como professora R$ 189,00 mensais ensinando os programas Adobe há 30 anos dentro da universidade. Tenho colegas e alunos que pagam menos da metade. Quero uma revisão urgente da Adobe. Aguardo breve retorno.

Since the first time i had Adobe subscription, i was using the student plan with 75% off for atleast a year, but one day my plan changed into regular subcription without me knowing it charges at normal price for several months. I tried to make a plan in student plan, but still it says “purchase is not supported” because i already have the adobe CC pro. The only way i know is to cancel the plan first before starting the student plan which requires me to pay the cancelation fee. Is it possible to change from this regular subcription to the student plan without the cancellation fee?

Hello!I was logged out of my Adobe account today and when I logged back in with my email, my subscription was gone and I was asked to start a trial.However, I was last charged on March 14, 2026, so the subscription should still be active.Originally my subscription was connected to my work email. When I changed jobs, I deleted a separate account using my private email and then changed the email on my main account to that address. Everything worked fine until now.It now looks like my account has somehow reverted to the deleted account and my subscription is no longer visible.Has anyone experienced something similar? I can’t even contact support since they have no support for free users 😳😡

What is the formal complaint procedure at Adobe for the UK The AI agent sends you round in circelsThe agents in the char when you finally get to someone are not much beter than chat bot They don’t acutally think about the problem they just follow some script and go with best fit and make it worse and worse and worse The will kick you out while you are typing and for someone who has access needs, its a nightmare, I can’t keep telling them the samethings over and over aaginI need to male a formal complaint now

Hi, I forgot to cancel my free trial subscription within the 7 day period. But i didn't use any feature in that time period either. Since i forgot to cancel, i was charged on February 8th. But i cancelled right away. According to the refund policy, i should get a refund right. Please let me know.

Today I paid for a monthly subscription to Adobe Premiere Pro and today I decided to upgrade to a full annual Creative Cloud subscription. Will the $40 I paid for Adobe Premiere Pro be refunded? Since I also paid $39 for Creative Cloud

Requiero un reembolso, viendo las políticas se supone que soy apto para un reembolso si cancelo 14 días después de mi "compra o cargo", lo que pasa es que yo no estoy al tanto de los avisos y yo tenia suscrípcion por estudiante y se me hizo un cargo sin la "ayuda o rebaja" que me otorgan

I forgot to cancel my subscription last month, and I was charged yesterday for another month and I have no intention of using it. I would like to request a refund and to close my account.

I signed up for a trial version of Adobe and am now getting a new lap top. I want to put adobe on my new computer but not have it on my old laptop. I know that I can have it on 2 devices but might want to put it on a tablet down the road. Should I cancel my subscription and start over (I can still do that within the next week) or can I remove it from my old laptop and use it on a tablet in a few months?

Gibt es eine Firma die der Firma Adobe bei Ihrem Abrechnungsproblem behilflich sein kann?Bin ich der Einzige mit diesem Problem?Seit Monaten bucht Adobe von derselben Bankverbindung ab.Jede Zahlung wurde eingelöst. Es gab keine einzige Rücklastschrift. Die letzte Abbuchung erfolgte am 09.06.2025.IMMER zum Zeitpunkt der Buchung erhalte ich für 7-5 Tage bei JEDEM öffnen einer Adobe App "Abrechnungsproblem" und ein zusätzliches PopUp mit der Zahlung. Bei JEDEM Öffnen einer PDF Datei.IMMER. IMMER für 5-7 Tage pro Monat. siehe Screentshot.Dieser Post ist auch von mir:https://community.adobe.com/t5/account-payment-plan-discussions/abrechnungsproblem-ohne-grund-nerviges-popup-bei-jedem-%C3%B6ffnen-einer-pdf/m-p/15270179#M65290

@Jeffrey_A_Wright I am responding with reporting the exact same problem that ​@Andre_Langer9558 already faced and it´s the same problem in all details Andre already described. Pop-up every month around time of debiting, stating there is a “Billing Issue” while the payment has already been processed by my bank without problems and, checking my Adobe account, has faced no issues whatsoever.This problem is persisting because here I am, 7 months later.Please advise, is there ANY way to resolve this because it really wears ones patience thin.

Cancel my account 

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I have a Photography (20GB) plan and was looking to increase my cloud storage. There were no options to change plans, so I signed up for a free Lightroom (1TB) trial. The new storage (1TB) now reflects in my Lightroom cloud. My question is if I unsubscribe from the Photography (20GB) plan and just keep the Lightroom (1TB) subscription, will it affect any of my cloud files, folders within Lightroom, etc.?

Hello,I accidentally forgot to cancel my Adobe Express free trial. Adobe attempted to charge my card several times, and in one attempt the $9.99 payment went through even though my card had insufficient funds, making my balance negative.I didn’t intend to continue the subscription and haven’t really used the service. I would greatly appreciate it if you could refund this $9.99 charge and help unblock my card.Thank you so much for your help.