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July 20, 2021
Question

Удалите аккаунт. У меня была бесплатный пробный период, теперь выставили счет. За что?

  • July 20, 2021
  • 2 replies
  • 289 views

Удалите мой аккаунт. У меня была бесплатный пробный период, теперь выставили счет. За что? Вы меня обманули, и теперь хотите списывать у меня со счета деньги. Я буду жаловаться в правоохранительные органы.

 

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2 replies

John T Smith
Community Expert
Community Expert
July 20, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

Ged_Traynor
Community Expert
Community Expert
July 20, 2021

Moving thread to the Account, Payment, & Plan forum from Using the Community